Good location but not so well maintained

Amazing location in the Old Quarter and extremely near to the Hoan Kiem Lake. There's a bar, local coffee shop, local eateries and a famous pizzeria all within a few steps from the hotel. The room itself is decent and breakfast is just okay. They close their entrance at midnight though, so be prepared with a SIM card so you can call them up to open the door if you were to arrive back later than that.

The front desk staff is very friendly. Mia ( sorry if wrongly called). Suggest staff should wear a name tag. Mia was helpful and always have happy and smiling face. Recommend to stay in this hotel again. By the way, m house breakfast was wonderful, Vietnamese style as well as western - porch eggs, hot dogs, bacons. All cooked very delicious and yummy. Vietnamese coffee, cereals also served. Well done . Had a wonder stayed in Bonsella.

The staff was amazing! The breakfast was the best we had while visiting Vietnam (we traveled from north to the southern most tip) . It was on the top floor and we sat out on the balcony looking over the other buildings and lake. Quite lovely! The rooms were nice and had air conditioning. It was located in walking distance to most things. Great shopping. We also did an amazing tour/bike/boat of Nin Bin - we were taken on the river to see the amazing lime Stone Mountain formations and then biked all over and had lunch- it was a super fun event! (Instead of doing a boat trip of Halong Bay which I hear is very over crowed and polluted) - just a thought for those that don’t want to spend a lot time.

Great Service, staff and location. Close to all attractions and a block from Lake. Great local restaurant right next door. Road around Lake closes on the weekend which is an added bonus.

We loved our stay at the Hanoi Bonsella Hotel. The staff went above and beyond in all aspects of service. The room was new and clean. The location is perfect...close to everything...but on a quieter street. Every morning you can enjoy an incredible breakfast on the top floor with a view of the lake and city. My wife and eleven year old daughter agree with me that this was probably our favorite big city boutique hotel experience...ever. Thank you!

position is very central and all employees are striving to give a high service level. Room was excellent. Pleasure being a guest. hotel recommendable

wonderful visit - from the welcome drinks and plate of fruit, to the beyond expectations effort in recovering my I-pad that I left on the van transporting us from Halong Bay. Everything about this hotel and the service they offer in amazing. Thank you. We loved our stay with you.

Good location, facilities were comfortable but minimal

Wonderful staff and excellent services! Good location too!

Good location. Friendly staff. Super good breakfast on both food and service.

The room was well equipped with all essentials plus little gimmicks like ear plugs, petals of flower and a comprehensive directory on highly recommended eateries...Staff were their biggest assets - well trained , polite / helpful/cheerful !Location is par excellence !Sound insulation can be improved .

Fantastic location!!! Close to all the action, great restaurants and hustle and bustle of old town. Very friendly helpful staff and delicious breakfast. Clean and well maintained. Highly recommended.

Nice room. clean. comfort. warm staff.excellent service....

The staff were very helpful. They had a great attitude and were available throughout the entire trip. Definitely recommend a stay at this hotel!

Really close to downtown (Hoan Kiem Lake), staffs were so nice.

From check in to checkout 6 days later the service was beyond my expectations. The room was good, clean and quiet. Location was the best. Elevator was quick. Breakfast buffet and made to order with staff always ready to assist. Front desk was ready to help with answers to my never ending questions. Booking an excursion with staff was simple and used a good tour organization. When we departed early for a personal excursion of our own, the staff prepared a bag of breakfast to go which was an excellent start to our journey. I would like to give a shoutout to Jason and Kate for their professionalism, assistance and sincerity. We will definitely be a repeat customer. Cheers.

Perfect location, great room but the thing that made it stand out was all the staff, from the cleaner to receptionist were very friendly and this is my go to hotel when visiting Hanoi

Staff is superb. Good breakfast. Slightly noisy location, of course you are in the middle of a city

This is a small boutique hotel, very comfortable and with amazing staff. It you want to stay where things are happening, this is the place. All staff was very, very attentive. Just to give an example: My wife needed soy milk with the coffee. Well, soy milk is not popular in Vietnam, and they did not have it on the buffet. However, Ha (yes, her name is Ha), figure out what it was and had someone go and buy some soy milk right away and had it just in time. Jenny at the front desk actually booked all the transportation to/from airport and even the HaLong by cruise, even for transportation to/from another hotel when I first arrive. Jason, the manager is also very active and anticipating our needs all the time. We noticed that generally speaking staff service is very personal in Vietnam and other Asian countries. Makes me wish that American hotels would consider more than just making an effort to give their change in brand new bills as a standard of service quality.

Great hotel on a quieter street in the old part of the city. Excellent staff and attention to detail.

Location is very good for eating and sightseeing around. And hotel provide a restaurant list for reference.

The staff made us feel special from beginning to end. Jenny, Kate and Helen at the front desk were just wonderful. The young lady at breakfast was great too.

Location and service were superb for the price. Will stay again.

Wonderful service, breakfast is delicious, everybody is so friendly and helpful

Wonderful hotel with good quiet location, big room & extremely friendly staff ready to help-out with any requests. The buffet breakfast was also good with sufficient menu for full-time Vegetarians like us. Would highly recommend this hotel as it is within walking distance to the Hoan Kiem Lake, shopping streets & plentiful of F&B outlets.

Nice staffs! Good location! Clean!

Everything is top notch at this hotel. Great breakfast also.

nice hotel in the old quarters. less than 5min walk to the hoan kiem lake and abt 5min walk to the water puppet show theatre. very friendly staff and good service. stayed in both junior suite and family room. prefer the family room as it is less noisy at night. the staff almost made a mistake and asked me to make payment for an extra bed for the junior suite even though i have already made payment for 3 pax through expedia. the issue was quickly resolved by the manager.

Ideally situated in the old Quarter, a few mn from the Lake and the quaint cathedral area. Nicest and most welcoming staff, excellent breakfast and very comfortable rooms and beds.

Location is close to weekend market and good eateries are nearby. Staff are helpful, cheerful anf friendly all round like Sophia of front desk, the guys too, sorry can’t remember the names and the 2 waitressing at breakfast, exceptional services. Bonsella is lucky to have good staffs. Overall, the room at 9 floor was good, fairly new, except one set back, the place is noisy and weekend noises from street and everywhere started ad early as 6 am. Otherwide the breakfast and friendly staffs made up for it.

A pleasant welcome with excellent staff introducing the attractions and a list of eateries. We receive daily wonderful attention and I am so pleased with them that I would definitely go back to Bonsella if I’m returning to Hanoi. The unhappy part would only be that the irritating noise from the traffic, and someone using the loud speaker every morning that disrupts a peaceful sleep. other than that, the hotel and their staff had made our trip very enjoyable.