It was a great stay the location was also good the hotel was nice and clean

The staff & breakfast were good. The TV was out of order, the bathroom needs to be changed, lots of things need to be repaired or changed . The location is not that near by foot.the hotel looks like 5 stars hotel only in the recent& corridors. The hotel staff provide us by items which is offered by 5 stars hotels only upon asking them to bring them such us shower cap, white slippers, white toilet paper

The rooms were well maintained, clean and nearest to Haram

The location is very close to the mosque and the hotel is clean and close to all kinds of shops. The breakfast buffet is very diverse and there are so many choices but the quality of the food could be better.

Totally upsetting.Booked through hotels.com and neither hotels.com nor we can contact them. No one picks up their so many phones and no one responds to their emails.We had some delays in our visa process and wanted to postpone our stay. In spite of receiving our email, the reception, when we arrived late, refused to let us in unless we paid the full amount for the day.Stayed there for 5 hours and will not stay nor recommend anyone to even book there. You will loose your money if you change your plans. We have booked 2 rooms and lost thousands of Dollars with them. Receptionist advised to contact the office during the day and when we returned home no one ever responded to our so many overseas calls. Hotels.com informed us that their policy is "No refund".What a tragedy that they have this policy in the City of the most beloved Prophet of Allah.Our booking was from 1st Jan- 5th Jan. 2019

Totally upsetting.Booked through hotels.com and neither hotels.com nor we can contact them. No one picks up their so many phones and no one responds to their emails. We had some delays in our visa process and wanted to postpone our stay. In spite of receiving our email, the reception, when we arrived late, refused to let us in unless we paid the full amount for the day. Stayed there for 5 hours and will not stay nor recommend anyone to even book there. You will loose your money if you change your plans. We have booked 2 rooms and lost thousands of Dollars with them. Receptionist advised to contact the office during the day and when we returned home no one ever responded to our so many overseas calls. Hotels.com informed us that their policy is "No refund". What a tragedy that they have this policy in the City of the most beloved Prophet of Allah. Our booking was from 1st Jan- 5th Jan. 2019

Amazing very good hotel

Not Good Room & Service I Paid For Parking Naver Issued Parking & Not Good Housekeeping Call Do Many Time No Body Answer The Phone. 😂

Not Good Room & Service I Paid For Parking Naver Issued Parking & Not Good Housekeeping Call Do Many Time No Body Answer The Phone.

Great hotel all necessities are fulfilled good location good staff

Front desk are rude and unhelpful

Front desk are rude and unhelpful

Amazing

Nice hotel but bit far from masjid e nabvy breakfast is nice

It was a nightmare . I will never ever stay in this hotel. Staff were very bad. Food was bad too.

No párking as it minshin in hotels.com . The staff is too bad

Extremely impressed with Al Eiman Royal as a whole. It was my first time staying here and the staff were polite, professional and efficient. The condition of the hotel is very pleasant and comfortable. Even though i had booked a double room, the check in assistant offered to upgrade us to a triple room as we had an infant and would allow him more space! I would definitely consider ataying here again shpuld the price be right, just like it was this time.

Good hotel, good location, no issues.

Definitely not a 5*...good location and good value

Very good hotel. Except no sufficient car parking.

Check in was a problem. Had to wait for them to find booking and then provide room. When I made the booking I clearly booked with breakfast but when at hotel having breakfast with parents we had to leave because they said breakfast is not included. Staff was not pleasant at hotel.

Prons: Close to Haram Multiple elevators Breakfast is good with a lot of varieties Parking is good. Cons: Check in is confusing and not guaranteed as reception had to check with another desk. Beakfast quality is not 5 star. Internet is at a cost

Prons:Close to HaramMultiple elevatorsBreakfast is good with a lot of varietiesParking is good.Cons:Check in is confusing and not guaranteed as reception had to check with another desk.Beakfast quality is not 5 star.Internet is at a cost