Beautiful hotel in very central location. The breakfast buffet is excellent. The hotel is very clean and in excellent condition. The staff member are super friendly. Even though the location in right in the middle of the Old Quarter, our hotel room is very quiet and peaceful. Highly recommend this hotel!

Received best service here and continuously surprised by welcome and departing gifts. When our cab came, they even ushered us across the busy road. Extremely satisfied with the service here

The JM Marvel is such a beautiful place to come into from the busy Hanoi streets. You are greeted and treated like family. The rooms are beautiful and very comfortable and quiet. Lovely breakfast with many choices and access to the pool at a neighbouring hotel. This hotel is a gem!! 10/10

The hotel was amazing and the staff super friendly and go above and beyond!! Really enjoyed or stay which consisted of 3 nights in total. Hanoi Old quarter was dirty and crowded. Quite the experience. Canada

My husband and I really enjoyed our stay here! Our room was very clean, the hotel had an excellent breakfast and the staff were great! Would definitely stay here again.

Excellent staff — very responsive. Comfortable beds.

The property was conveniently located, and all of the staff were incredibly helpful and polite.

I'm beyond grateful for the incredible hospitality I experienced at my hotel in Vietnam. Lyan welcomed me with such warmth and truly made my day. I had to stay an extra night after missing my flight, and she went above and beyond to take care of me. She arranged a courtesy dinner and a beautiful room, showing such kindness and generosity. All the staff at this hotel were amazing; it seems like everyone is exceptional and Lyan has been trained by the best. The service was excellent. Lyan, you were an absolute angel and created one of the best memories I'll have from Vietnam. Thank you from the bottom of my heart! 🌟 -

I would book again!

Great! Would definitely recommend. Staff, facilities and location are all perfect.

Good location in old town. Treed local streets pretty but broken foot paths really just parking lots for scooters and motor bikes. Makes walking difficult. Expensive area, especially food and drink. The hotel was lovely, bed very comfortable, soft pillows. Very good breakfast, changes every day. Food in restaurant tasty. Staff professional, friendly and helpful.

Booked this on our 3 week Asia tour. This staff will go above and Beyond to make you feel welcome and be helpful while you are in the area. This is a smaller boutique hotel and the rooms may be a bit smaller and some US hotels however I think we balcony rooms are exceptionally cute The Breakfast was included with a nice selection and they cute Tiffany’s boutique and they are more than happy to schedule transportation to and from the airport on your arrival and departure. As Travler would highly recommend this hotel conveniently located in the center of it all Hanoi Old City.

Excellent location and service - would highly recommend.

Unbelievably kind and helpful staff. Pineapple, Lily, Trung and Peter are the best. Always asking about our day and making excellent recommendations. Centrally located and beautiful hotel made our stay memorable.

We had an amazing stay! Our room was comfortable and clean, hotel was in a convenient location and staff were incredibly friendly and attentive. The hotel also has sister hotels in the area that have a gym and pool which you can use.

Good overall

Our family room is a bit small. Also the sound proofing could be improved. Staff are all very welcoming and helpful.

Really lovely staff! Super helpful and friendly! We had a big problem (visa) and got separated from a family member…so tricky times! They were so helpful organising to solve the problems (getting our suitcases back) and reuniting the family on the onward journey! Fabulous effort! Easy walking distance of night markets and old French quarters.

The staff was easily one of the best I have ever come across..Nice property in the city centre

1. They blackmailed me multiple times about how I rated their hotel on their survey. 2. They wanted me to make a payment at the front desk and also wanted me to register my credit card in case of cancellation before I left for Vietnam. I was ready to pay at the front desk when I arrived, but they already took money from my credit card without my approval. 3. I ordered an airport shuttle on the hotel’s website. The driver showed up with shabby clothes with no smile on, only helped with one person’s suitcase and drove with just left hand because he was holding his cellphone talking to somebody the whole time. It was quite scary especially because it was late at night.

We were welcomed with friendly knowledgeable staff. Could not do enough for us. Great hotel, wonderful position to explore the Old District. An amazing Sky Bar with even more amazing staff.

I loved the attention to detail at JM Marvel. Would def stay again. Central, very clean and exceptional staff.

The hotel is located in the old quarter of the city surrounded by small shops and restaurants. It is very convenient to walk around to explore the old city. The staff are very friendly and sweet to help me with tourism and shopping. My room is very clean and comfortable with unique classical styles. The breakfast is delicious. I recommend this hotel to my friends who are looking for hotels in Hanoi for vacation.

Staff was amazing, very friendly and helpful. Room is small but comfortable and clean and all you need to rest after the chaos of the Vietnam streets. Breakfast was lovely

Would stay here again. Really enjoyed the staff, the level of service and their commitment. Hope to see you all soon again.

Great hotel, service was amazing. The staff were friendly and helpful. My room was clean, small in size for a “Honeymoon Suite” but no issues with noise. They had blackout curtains which were great. Shower water pressure was fabulous!

Really enjoyed our stay at this property. They were very accommodating of adding an extra person on the booking. Facilities were clean and comfortable. Food at the restaurant for dinner and breakfast was very nice. The staff was so sweet they even did a special celebration for a bday with breakfast. Would definitely come back and stay.

Excellent in everything. Room was spotless. Location was perfect. Staffs were very helpful and polite.

We only stayed here one night but ate at the restaurant on another night in Hanoi and sampled the rooftop bar as well. Well-run first-class hotel with great staff and service. Obviously not the cheapest place in Hanoi at which to stay or dine but one of the nicest!

My wife and I stayed here 4 years ago and then in March of this year for a wedding. This place is fabulous and the staff are helpful and just amazing. Highly recommend this hotel if you are in Hanoi.

Excellent hospitality, especially the reception! Clean room, good accomodation, soft matras on the bed, different kind of breakfast, rooftopbar for the evening. The room was a little bit small for the bed. One night some disturbing noice (generator?) but it disappeared the second night after the reception was informed. The hotel is in the old quater, in a relatively quiet street. I recomment the hotel strongly and would return next time.

Very good, the hotel, room, any where smell very good, employee very nice,