Everything was amazing, other than the overcrowded pool area.

The hotel was beautiful and the location was perfect for our trip.

Our stay was wonderful! The room was amazing, very clean and plenty of room for the kids. The balcony overlooking the river was perfect! The breakfast was delicious! So many options and the chefs at the omelette bar were extremely nice and accommodating. They had just come out of a boil water advisory when we arrived. They made sure to recommend not drinking the tap water and gave complementary bottles of water for our room. We all loved the pool and indoor/outdoor hot tub. We can’t wait to return! Thanks for the wonderful stay.

The hotel was nice, but in the room, the lights would not work properly. The switches only occasionally turned the lights on, which was frustrating. I stayed for two nights, allowing the service team to come into my room, hoping they would restock my coffee and hot drink cups, neither were restocked, so day two I did not have in-room coffee. The TV situation was terrible. Only local channels, but they had a fuzzy glitch that disrupted the picture every 10 seconds or so. And no free wi-fi, which is pretty much standard at 'cheaper' hotels.

Very clean and nice hotel. Friendly service, helpful staff and 5/5 star recommendation. Would come stay again when in area!

Great place to stay in Grand Tapids.

The only negitive thing i can say about this is not about the hotel but some of the obnoxious guests in the pool area at the same time we were... diving when its clearly posted, splashing peoples dry clothes and the sitting area, in and out of the pool about 40 times in a 20 min window... the staff didnt do anything about it but nothing says they were even aware.. we will stay here again and do reccomend them

Breakfast is great.

Enjoyed our stay ! Very pleasant staff and fast check in Rooms very clean a spacious Enjoyed The pool and hot tub ! Very clean

This is our 3rd time staying at this Embassy Suites. We love the cleanliness of the hotel. The balcony options are great. The evening cocktail service and breakfast buffet are great!

Very nice property

Very very nice will be back

Clean in the room and throughout the property, location was great, check in was easy and service was great. Bed was too soft but that is just me. Would have been five stars but the three rooms I booked all had a view of the parking garage wall which was quite loud at times. The garage was so close I was able to remote start my car from my room. Fantastic breakfast!

Wonderful location! We went to Van Andel for a concert and it was so convenient and so close to everything down down!!

The Property and room were wonderful. Great view of the river. Friendly staff. Will go back.

There should be a section that has security. I was so happy how secure I felt. Not anyone could roam the halls. Every entry way one needed a key to move throughout the floors. The breakfast area felt like we were at a restaurant. Staff was polite and they looked like they enjoyed working there.

I stayed for my Birthday 2/9 I got the suite with a balcony it was so beautiful the room was so big breakfast was amazing and the pool area was beautiful will be staying here again soon

It was very spacious and the clean. The staff were all very helpful and courteous.

Paying for parking in your own lot , while staying at your Hotel is ridiculous.

Great location and hotel staff and room are excellent!

We had a great stay. Overall the room was pretty clean. We were a little boggled why we only had one tiny trashcan for the entire suite. The hotel is clean and the staff are super friendly and helpful. We will definitely return again.

View was great. Breakfast was great!

Our daughter and son-in-law had their wedding reception at Embassy Suites downtown Grand Rapids August of 2022. All our guests raved about the reception, the rooms, the evening reception, and the breakfast. We decided to go back this past weekend for my daughter’s birthday. Experiencing the hotel with a lot less stress was just as amazing then the first time! The hotel is beautiful, rooms are large, clean, and comfortable! The evening reception and breakfast are fantastic and included in the price of the room. Walking distance to downtown makes this hotel the best quality and affordable place to stay when visiting Downtown Grand Rapids. To top it off, the staff through out the hotel are amazing and want to ensure you have a great time.

Good breakfast options and the Indoor/ Outdoor hot tub was fun

Had to sleep in 78 degree room every night since the HVAC systems weren’t working

Just stayed for one night to be close to the downtown hospital. Room was amazing - big, and well appointed. I've stayed at most of the downtown hotels, some which charge much higher rates, and this one hits well above their weight for value. Highly recommend -- and location close to the hospital cannot be beat.

The hotel rooms were lovely. I enjoyed my view from my room.

Definitely one of my favorite hotels in the Grand Rapids area and it always makes for a frictionless stay.

Awesome experience!

Very nice hotel with free parking, nice rooms, and a great breakfast. Will definitely stay here again.

There were easily 30 10 year olds in the hot tub screaming and jumping in hot tub unsupervised. Hotel should have figured out a better plan so adults could get in hot tub. No relaxation for me at this hotel.

This was our 3rd time staying in the hotel, as we have made a tradition out of coming for a parents-only Christmas shopping date weekend. We have always enjoyed the atmosphere, hospitality, and cleanliness of the facility. However, our stay this time was not-so-great. For the second time in a row requesting a balcony suite, we arrived and checked-in only to find that we were AGAIN booked for the balcony room attached to the hotels main upstairs balcony. We’ve paid extra each time for this benefit and were greatly disappointed. The front desk was unable to get us another room because they were booked solid; so instead they comped our parking, which was the least they could do but we were satisfied. Also the breakfast quality is always one we judge other hotels against, but unfortunately during this stay was also less than ideal. The comfort of the beds and the location of the hotel were the saving grace’s this time.