My partner had a good stay in that were close to the city and had all the facilities that we needed. The downside was that we had paid for a permit to park in the car park. However, we were not given the permit on arrival. We called and were told someone would be in touch and drop it off the following day. No one was in touch. It wasn’t nice worrying whether we were going to get a parking ticket during our two day stay. Luckily this wasn’t the case.

I paid extra for a balcony, I got a ground floor enclosed patio. overlooking rubbish. people walking past. no privacy. No heating in the bedroom, bath panel hanging off. The tiles in the bathroom floor were broken and lose. I cut my foot on the tiles. Bathroom door was very difficult to open as it rubs on the carpet, you need arm like Poppie to open and close the door. If you wanted to watch TV you needed to pull the settee forward by 6ft so you could see the TV(very small) and so the controls would work. Pulling the settee forward the legs fell of so I had to repair them. The mattress is cheap and uncomfortable you could feal every spring coil in the masteries, I even left this apartment early. Wouldn’t stay here. I would like some of my money back.

The location and check in are both as described and very convenient. The gated security seems somewhat senseless as the visitor gate is permanently open to the never ending ninja (clad in all black with no lighting and operating electrified bikes) delivery bike riders who zoom through the property. Main heating system did not function in master bedroom, toilet seat broken, swimming pool closed for two weeks which is a prominent advertised asset however booking agent was unaware. The door hinges have dropped on the balcony door allowing for wind noise on breezy evenings to whistle throughout. Dishwasher did not function as it was missing the start button and was not secured to the kitchen unit correctly so the entire thing rocks when you open the door. Oven needs a deep clean also. Tried to follow up with urban space team with zero success while staying there and chasing them for two weeks afterwards to follow up. Very disappointing communications follow up and ownership

It’s an interesting property. I had a sixth-floor studio with balcony overlooking the river. It was well appointed, clean and comfortable. There was very little noise from neighbours, and none from outside. Pre-check-in communication, as well as checking in with the concierge, was great, but the ins and outs of navigating security and the layout of the place took a bit of getting used to. All in all, a positive experience.

Convenient to bay area, and center of town

I booked this trip for my partners birthday a short break in Cardiff to relax and what an amazing place easy to find, great communication a beautiful veiw from a private balcony of the river,parking is paid at £10 / day but left me feeling car was safe and secure and easy access to lifts , there are shops nearby and its not far to anywhere....a 10 minute walk to Cardiff bay or 20 minute walk to Cardiff city center......the kitchen had all the pots n pans youd need for a few days away cooking....i must add cos i read other reviews about communication....i had no issues contacted them few days befor we left from the booking email they sent initially ,all the details were in there all i should stress is make sure you contact them before the weekend as offices are closed on a weekend ...other than that what an amazing team and a fantastic apartment xxx

The apartment was good, however the curtains did not reach the sides so the light came in early in the bedroom area. The wardrobe was a little awkward to get to by pushing the bed out of the way. The sofa was very low.

Only negative was they turned up 50 minutes late to give us the key.