The staff was very friendly, the breakfast was amazing, the building was beautiful. The bedroom and beds were comfortable. The jacuzzi and gym were great. I loved the building and how close it was to all the local attractions.

Great hotel and great location

The reception staff were excellent, but the only slight negative was the lack of customer service by a couple of restaurant staff. Overall it was an extremely positive experience and I will stay here when I return to Arequipa.

Really nice people :) also really clean

I really love this hotel

Staff were amazing - helpful, professional, very attentive. Location fantastic. Hotel was so clean, great amenities, beautiful, easy access to historic center and Plaza de las Armas along with many unique stores and dining.

Fantastic Hilton standard hotel with Peru charm, new, well designed and highly recommend.

It’s a very nice place to stay and close to the city center

We were amazed by the high end costumer service. After a fly from New York to Lima then an extra hour to Arequipa we were so happy to get an early check in without any extra charge, and to received a 3 beds room instead of 2 without additional cost. The rooms are new, the rooftop has an spectacular view of the cathedral towers. The entrance of the hotel is part of an old casona made of sillar( volcanic stone). The hotel is a mix of tradition, architecture beauty and modernity. The Hotel closes door at 9 pm but you ring the doorbell and someone opens it for you( we came back from the Forum club at 3:00 am walking) breakfast is incredible it was the best breakfast I ever had in a Hotel and we stayed in many hotels in the US. I came back to Arequipa after 13 years and it feels like home again, Victor was awesome! Our room service was spectacular the only recommendation would be to add mats to the showers floor because it is very slippery even with sandals. Other than that we are ready to come back, then place is clean which is ny #1 concern in every hotel, it is walkable and safe( well Arequipa is safe) thank you characatos, my kids love it.

A hotel , looks and smell like a brand new car , perfect location, , and excellent service .we highly recommend this place, not a 5 star hotel but really close to me

We loved this property and staff! Super nice!

Great

Very good hotel at the central location. The only issue was that the hot water was not consistent during shower

.