Everything was beyond excellent. We will definitely stay here again!

Great location and staff was very friendly. (Brian at Front Desk). I was disappointed however with a few "surprises". Parking Fee: Never saw notice of a $20 Parking Fee posted or explained anywhere! Not until checkout did I see the Fee -on my Bill. The next surprise was the Pet Fee. I've stayed at other ALOFTs where there wasn't a pet fee so I was surprised to see that charge on my Bill too. I hate surprises. Other than that, it was a great stay.

Nice place. Great location. Lovely staff.

Great hotel! Beautiful views and easy to walk to all downtown activities. Great place if going to a concert at Live Oak Pavillion as well. Rooftop bar is a must!

I emailed a complain to the manager Victoria, and didn’t get any response from her yet that’s the reason I am writing this note to you. In my bed, I found long black hair, even though I am all blonde with gray hair. In the sink, I found Dirty leftover of green toothpaste and short black hair. This is additional complaint. I’m sharing with you which I think was not hospitable. At the front desk, people been very short did not even try to explain us where we can get the food on the premises. When we decided to buy a bottle of wine from the little shop, receptionist hand us a bottle of wine, and did not even offer glass. That was quite shocking that we had to drink wine straight out of bottle. We had two bedrooms, three people. We all worked in hospitality industry, and this was simply embarrassing to us. Sorry about this review, but since the manager never got back to us to knowledge the situation I had to tell somebody.

Terrible! I did not have a working toilet. I contacted/visited the front desk a total of 5 times about the broken toilet. Maintenance attempted to Fix it 3 times without success. They didn’t show up the other 2 times I requested it to be fixed. The shower drain was clogged and water was all over the floor. I used my towels to clean it up, and room service didn’t bring me new towels. I was left With 1 hand towel and 1 wash cloth for 3 days. The Manager was never available or on duty to help me with my issues.

Nice

The beds were very comfortable. I loved the bathroom! The shower had great water pressure and the lighting in the bathroom was nice for putting my makeup on and doing my skincare. I liked that the parking deck was nearby so didn’t have to worry about finding a spot to park. Checking in and out was easy and the front desk people were very kind and helpful. I would definitely come here again.