It's a beautiful location, clean rooms, comfortable beds. Amazing location on Newbury and near public gardens and T options. Very walkable from anywhere in Boston. Couldn't get room upgrade only because they only had rooms with one king bed and I needed two queens, so that's why we didn't get that VIP perk. They did discount our most expensive meal with VIP perk which is an incredible perk given one of the best restaurants in Boston is located in the hotel - Contessa. Books sooo far in advance so make sure you reserve. Would stay here again

Service of the entire staff was exceptional!!!

Not worth the price!

**Review of The Newbury Boston** I recently had the pleasure of staying at The Newbury Boston, and it was a delightful experience from start to finish. The hotel exudes a perfect blend of elegance and warmth that made me feel right at home. First and foremost, the cleanliness of the hotel was impeccable. Every corner of the property, from the lobby to the rooms, was spotless, showing the staff's dedication to maintaining a pristine environment. The bellman service was outstanding. The bellmen were not only efficient but also incredibly friendly and helpful. They greeted me with warm smiles and promptly assisted with my luggage, making the check-in process smooth and stress-free. The maid service was top-notch as well. My room was meticulously cleaned every day, with fresh linens, neatly arranged toiletries, and a tidy room each time I returned. The attention to detail was impressive. In-room service was equally fantastic. The food arrived promptly, was delicious, and beautifully presented. The menu offered a great variety of options, catering to different tastes and preferences. While the front desk service was generally good, it was a bit mixed. The tall front desk staff member who spoke Spanish to me was very nice and accommodating, which was a pleasant surprise. However, some of the other front desk staff could benefit from a bit more smiling and warmth in their interactions. Despite this minor hiccup, my stay at The Newbury Boston was wonderful.

Lovely space in a very walkable part of town. The valet and doormen are amazing and the check in process was a breeze.

Wonderful hotel!

Staff was not the best trained, they were courteous but not friendly and it was difficult to get a smile from some of them. Location is the best, restaurants very good. Attention to detail maybe a little bit less than expected for this class of hotel. The lobby felt empty and almost every time I entered it was empty. It was difficult to find the concierge every time I need him/her. There was no one at the door on Newbury street most of the time. TV screen in the room probably the worst I've had in many years. It is hard to operate due to the remote control which is definitely the worst I have ever operated. some channels lacked the option of HD and looked terrible. It took me 4 tries to reach someone at guest services at 10:45 pm. Room service took 50 minutes to deliver a hamburger. Overall is a great location, a great building, well kept, but it needs work on the hospitality details.

Really great place for Boston.

Fingerprints all over tvs cables hanging from Tv ……. Just not as good as it used to be.

We had a wonderful stay over the 4th of July. The service was impeccable, and the room was delightful. The concierge managed to secure same-day reservations for us at Contessa. We will definitely be back again.

Great location. Nice rooms

An oasis of charm and sophistication.

X

Refreshed rooms and great location but the views from the room of the Common were the best part. They did a good job bringing life back into the hotel since the Taj. Downside was that our room smelled like smoke so we kept the window open most of the time which seems like something they should have addressed prior to assigning the room to someone. Everyone we interacted with was pleasant but the service was subpar for the price point (Raffles makes the Newbury feel like you’re staying at a Holiday Inn). Overall, it was a fine stay. If you’re dying for a spectacular view of Boston or need to be on the Common this is the spot. Otherwise, you can find nicer all around hotels for a better value in Boston.

Have tried several Boston hotels over the years but after staying at the Newbury, it will be the only place I stay in Boston from now on.

Lovely upscale property

we loved the updated lounge area and the Contessa rooftop restaurant is not to be missed

Property is always stunning. It’s always been a favorite of mine. On this trip, the service at front desk was very poor, long lines and miscommunication with my reservation with a family member. Should never happen when we happy to pay big $ for this hotel. They embarrassed my sister for no reason. I’ll think twice next time I’m in Boston.

The hotel staff were extremely helpful and friendly and the hotel was immaculate.

Everything was perfect!

Amazing service,best location in Boston

Loved location service exceptional restaurants were amazing

Wonderful stay - thank you!

Service was outstanding.

The location of this hotel cannot be beat. Love the views of the park and the shopping on Newbury Street. Service is excellent. The restaurant, Contessa, on the roof is also excellent.

Service was excellent in the cafe downstairs, checkin, room service etc. LOVED the decor, classy and peaceful. We live in the area and came here for a change of scene for a night and were so pleasantly surprised. Worth the price and one night felt like a vacation for us! For out of towners, you won’t be disappointed and of course everythin is right outside your doorstep!

Huge room, very comfortable beds, terrific staff, and the Library is a gem

My husband & I stayed for the 2024 Boston Marathon. It was conveniently located near all marathon events & walking distance to the busses race day morning. The customer service was excellent. The only downside was that there was no bath tub.

Everyone for the most part was extremely friendly and nice. We were there so that my husband could run in the Marathon. I did not know the city and was alone. My friend who lives in Boston came to meet me at the hotel and show me around and stay with me so I was not alone. We were sitting in the lobby and a man from the hotel judged him and asked if we were guests and would have to leave, My friend was insulted. I told the man that I was a guest for 2 nights and my husband was running and my friend came to meet me to show me around and stay with me so that i was not alone. He said ok but you cant loiter. Wow!!!! Everyone was so nice up to that point and my husband had paid a lot for 2 nights. My friend said that was totally unnecessary to speak like that to us. I said lets just go and walk around . Lesson never judged people how they look. My friend has had some hard times but he is kind and a generous soul. He even treated me to lunch. That was the only issue that I felt was not too cool.

Excellent!

Rooms were beautiful and large

The hotel is very comfortable and clean. Perfect location to enjoy Boston and the service is excellent!