Terrible service and staff was very rude

I did not like that the grab n go did not have at least any fruit. It was lacking any food appeal.

What i loved: very helpful day desk staff. What i didn't love:: general area did not seem safe, dirty entrance and elevator, and beat up furniture

The only thing I liked was the receptionist that checked me in. She was wonderful, and I didn’t catch her name. Everything else made me cringe. But I guess that’s what you get for a $115 hotel stay.

This property allowed another person to check in using my Expedia account. They did not check an ID or credit card to verify that the person who made the reservation was actually me. When I called, they refused to rectify the situation and even hung up on me.

Minimal cleanliness, only 1 towel, no coffee in the room, floors gross.

Staff was very good great gated parking room was decent, but I had a musty smell but with a febreeze spray it was ok overall great stay

They gave my room to someone else by mistake

The "free breakfast" was a granola bar and old coffee. Pictures are nicer than real life. This was not my top choice, not even top five, but happened to be in town on a weekend were everything else in the area was sold out.

Because my wife and I stayed here anyway since we were so incredibly exhausted from the 35 hr. trip we just had driving, I’m SURE I’m not eligible for a refund. But it would be so nice to be reimbursed for what I paid for last night. That was an absolute joke to have paid $143 for what looked equivalent to that of a motel for $75 which I specifically wanted to avoid for a reason. On top of that, this is NOT a safe location at all. Carpets and walls were extremely dirty, the room smelled of must and mold, and even the appliances looked banged up. There was dust all over the desk and lamp, and of course, there were the hideous yellow horror movie lights that were just blinding in that room. Absolutely terrible, and I’m so sick that I just paid that much for this. On top of that, the front desk woke me from my sleep just to call and ask if we would be extending…when I had only booked one night. I’m thinking NOT!!!!!

It was amazing. Very convenient. Will stay here again when I’m Tacoma

The rooms were okay, nothing special about them. I made a reservation at this location and put an accompany on the room. They told me I had to fill out an authorization form (which I had no problem doing) to authorize my card with a different person checking in. When my accompany came, immediately the MANAGER was rude and dismissive towards her. Dan continued to help other people who came AFTER her instead of checking her in first (since she got there first). Once I got there, when I went to talk to Dan, the manager, he didn't let me voice my concerns AND talked over me. He instead, started blaming my friend for being "rude and not knowing about third party and how the system works" THEN when my friend came next to me it was like a flip switch. He then started blaming the gal who worked there for making the mistake. While he was talking, I was trying to get a word out and he just talked louder.....it was truly awful!!!!!! Definitely NOT staying here again and would recommend you don't either! I work in customer service and that was absolutely NOT okay!!

Simple easy neighborhood area is decent right next to mall loved the free gated parking internet was fantastic all for the price I was in heaven. I travel allot and I hate extra fees and such this place does not do anything like that at all. No destination trip fee, nothing at all.

had a great stay

Service was great but the room smelled of smoke and the floor was sticky.

Everything was good no complaints.

The staff were nice. What I didn’t like is that it says breakfast included and even if they have a full hotel they don’t have any breakfast available other than a small container of coffe and hot chocolate. Not enough for all their guests. Also a lot of people that don’t pick up after their pets

The staff are welcoming and the amenities are great.

This property has gone down hill since 2016. Feels a bit like a garrison. Obtuse parking especially for someone new to the property. All parking shows do not park or gated. Nothing noted for where to arrive or check in Staff friendliness varies from kind to indifferent to condescending Will not stay again

Horrible hotel… it was a nightmare stay for us The person who helped us to check in was so rude and we felt like she is being rasicst. We booked a room with kitchen, but no kitchen appliance or cookware was not provided, not even a spoon or plate was there. When asked about it to the front desk she said she can’t provide it because she wants time to wash and give it to us. Room was stinky with rat poop. No soap or shampoo was provided. Horrible stay….

The property was very clean and quiet this the only motel that i would stay its a good environment place that i would recommend

The facility was clean and the staff was friendly, helpful and accommodating. They made check in easy and we brought our dog and everything was a smooth. The room was clean and the bed was nice. Great value and service.

MY ROOM SMELLED LIKE WET DOG, AS IF THE CARPET WAS JUST WASHED AND WET DOG ODOR FILLED MY ROOM, I HAD TO CRACK MY DOOR AND OPEN THE WINDOWS. IF THERE WAS NO WET DOG SMELL I WOULD HAVE GIVING A MUCH MORE POSITIVE REVIEW.

Close to all the things we wanted to do in the area.

Got a great night sleep. A diamond in the rough.

Carpets are extremely filthy, furniture was dated

Only enter through the front which sucks cause parking is in the back and is a long walk

I've emailed corporate already but my $250 room for 2 nights was disgusting, old food, food wrapping garbage, dirt/ dust. Wish i could send pictures. As well as the loud ass people right outside my window with their car with no exhaust, loud music and yelling at eachother, so loud and clear the might as well be in my room with me at 3am mind you so no sleep there the 2nd night and the first night was i think the room next to me sounded like they were remodeling their room with the 30 minutes of what sounded like them pounding nails into the wall. And when i told the front desk she seemed to already know they don't clean rooms well and frankly didn't seem to care. $250 is theft for my 2 terrible nights. And I've stayed there before with no issues but won't be dying so again.

Always greet with great customer service always greeted with great customer service always friendly, polite, helpful understanding a true delight, especially Tiffany. Outstanding customer service.

Staff is extremely Rude!! Very unpleasant experience. The hotel is very dirty and has a bad odor. They definitely need to learn about Customer Service and that the guest comes first after all that is why they are in the hospitality business correct is to serve the guest. This establishment knows nothing about customer service. They should all take a class on the weekend.

Would not recommend unless you had to stay there.

Horrrible night shift and am shift breakfast is. Joke and so is there attitudes getto putting it nice don’t recommend at all