Took 20 mins to check-in as my booking couldn’t be found. Then on the morning of check-out, no hot water for a shower. I have emailed the hotel directly, but have not received a response.

Hotel is conveniently located in centre, room was comfortable. Breakfast is good. Parking available at extra charge and needs to be pre-booked over phone. Our pre-booking seemed to have been lost but luckily they had spaces that night.

The hotel is very well located, rooms are clean and comfortable and the spa facilities are pretty good considering the price of rooms. Breakfast was poor though, probably the worst hotel breakfast I've ever had unfortunately. Fruit and cereal section looked okay but I was having a fry up, which was all cold and tasteless (apart from the bacon which was just really salty)

The staff were amiable and helpful, making my stay and check out straightforward.

Lovely hotel, great service. Tiny bit run down in places but great facilities.

Good location, easy access

Excellent

It took me 3 attempts to find a room that did not have a problem. The lock on the door of the first room did not work and it would not open. The staff changed me to another room - the desk light in the second room did not work properly and it would randomly flicker on and off - also, when off, one could hear the mains power crackling which, to me, is a dangerous fire hazard. The final, 3rd room was okay, it worked okay but had a very dirty and stained carpet - it too me over an hour to get to this point. The Reception Staff did try to help as best they could but there was no one that could help them or me. Breakfast the next day was poorly serviced. I got to breakfast at 9:15am and found - no scrambled egg, no black pudding, no bacon, no beans, orange juice dispenser finished, no smoked salmon. To give them their due, the staff, when I mentioned these, made great efforts to fix these problems. My summary is that the hotel is in a good location but it is in serious need of refurbishment. Add to this, it was apparent that the hotel was seriously understaffed with friendly and helpful staff members doing the best that they could manage with no available resource. Everyone did the best that they could.

Suburb The food was very good restaurant quality - mussels and pies and curry and deserts all tasted by our group Friendly efficient staff Pool spotless - and little things like plastic bags for your wet swimwear all thought about Abd dog friendly !

Excellent value for money

Ideal city centre location. Good sized room - great choice of breakfast

Great hotel in an excellent location. All staff were polite as expected. Room was a great size. Comfortable bed, large tv, great shower and we had separate toilet. Added bonus of being able to use the pool, Sauna and Steam room

loved facilities and staff really friendly and helpful

Housekeeping walked in on me just after I had got out the shower and was naked in the room. They had allegedly got the wrong room. I would not trust the staff at this hotel.

The hotel was all what I needed close to the town and easy to find staff very helpful

A quick break to catch up with family. V convenient and excellent hotel.

Limited menu at hotel and expensive breakfast

The room was large, bright and very confortable. The bathroom however: There was a shower cabin with no water. The sink wasn't flushing, leaving all the disgusting soap deposits accumulate on the sink. The tub had a shower head but no shower curtain. The shower head mounting was in a place where it was extremely difficult to extract it from. If not extremely careful showering in the tub results in a bathroom floor flooding. At the price you are well advised to look somewhere else for accommodation.

Don't let the surrounding area put you off it is very convenient and a very clean and tidy hotel. The breakfast was surprisingly good

I just stayed one night in Novotel, then booking the other hotel next door for three nights , hope you understand

Good clean room but slightly dated.

Great customer service

Overall the hotel is what it is and there were no surprises - it was comfortable and worked well for my circumstances. The town and rail station were in close proximity to the hotel so it was in a good place for business or tourists.

Everywhere other than the rooms were nice and clean. The first executive room had no power so was moved to another executive room. Both rooms were outdated, dirty and had no air conditioning. The toilet is in its own tiny room with no hand basin so you have to move to another room to wash your hands. The decor and furnishings are warn and dirty. The bed has a socket and USB outlets on one side only. The pillows were clumpy. I had to ask reception at 2am for a fan as the room was unbearably hot. For the price, the product is awful and needs a renovation. But the staff were nice.

Several homeless people sleeping in nearby doorways.

Attentive staff. Really helpful

Very courteous staff, room was comfortable and clean, breakfast was Full English and excellent with wonderful service. The slow elevator was the only problem but on the whole a wonderful stay, will book here again on any future trips to Reading 🇬🇧

Disappointed to find out on arrival that the pool and sauna was closed for maintenance. This is the only reason I booked this hotel. Also, the Guinness is the disgusting, stay clear of that.

Great location for Reading, though the local area is a bit noisy at night. Ok rooms, nice staff. Shame about the pool being closed and annoying fire alarm issue for a few hours one day.

Booked up 5 days in advance and choose this hotel because of the facilities like swimming pool sauna, and the morning before I was due to check in they emailed saying all of them facilities was closed as I was working that day it didn’t give me a chance to look for another hotel. Plus my plug in the sink was also broken I did inform them straight away but it was never fixed

Booked up a 5 days in advance and choose this hotel because of the facilities like swimming pool sauna ect, and the minoring before I was due to check in they emailed saying all of them facilities was closed as I was working that day it didn’t give me a chance to look for another hotel. Plus my plug in the sink was also broken I did inform them straight away but it was never fixed

Had an excellent overnight stay in a good sized room.