Great hotel, but the fridge took a day to repair. The rooms are very comfortable, we loved the breakfast. Good location, simple walk to the centre

The best staying ever

Great Customer service.

Good service. Large rooms.

Excellent service and large rooms

Good place near station and the museen.

Loved our stay at the Charles

Excellent service and very friendly staff.

Second stay here, and it’s such a lovely place to stay. The staff and service are top-notch. Great attention to detail. They make you feel so welcome. Great food. Great spa. Great place. Can’t wait to go back.

From arrival we felt the hotel was excellent. Superb staff at the desk, upgraded to park view room, nice touches in the room for our daughter. Breakfast although quite expensive was superb. I’d go as far to say that The Charles was faultless…

The hotel infrastructure is world class, and so is its staff. They are not only cordial, as each and every one of them tries to provide us the finest experience.

Great

Lovely hotel, perfect for our needs

Great staff at a great hotel made for a superb experience.

The overall experience at this establishment was quite delightful, with a charming location and impeccable service that I would readily recommend to anyone. Upon entering our room, however, we encountered a minor hiccup as there was leftover food on the desk. A quick call to the front desk prompted an immediate and apologetic response. The staff was genuinely horrified and worked diligently to rectify the situation, providing a commendable effort to make up for the less-than-ideal welcome. While the staff's response was impressive, I did notice a lack of VIP access offers or room upgrade options during check-in. Despite having shortened our stay from two nights to one, we were assigned a classic room on the second floor with no notable view. Although I personally chose not to dwell on this, an upgrade with a better view would have been a welcomed enhancement to our experience. Nevertheless, the staff exhibited excellent training, contributing to an overall enjoyable short stay. My only qualm was the absence of any indication that this was a VIP access hotel, as no special offers were mentioned during check-in. It might be worthwhile for Expedia to cultivate stronger relationships with VIP access hotels to ensure that guests receive the anticipated special treatment that comes with such accommodations. Overall, a positive experience, but a more seamless integration of VIP perks would elevate the guest experience.

Staff was excellent!!

Service is inconsistent. I had to call 3 or 4 times every time I made a request, be it from Room Service, Laundry, Etc. I had an incident with a rude waitress at the restaurant and requested to speak to the manager. He never acknowledge my request and simply sent amenities to my room (as if that solves anything). Overall, the experience was so negative that I decided to leave three nights before the end of my planned stay. This hotel definitely does not conform to the standards that you would typically find in other Rocco Forte hotels. Terrible experience.

Lena, Greta and company were amazing. Property was exceptional.

The service and quality from A to Z at this hotel is above and beyond. They get 100 out of a 100 score for the entire experience.

wonderful hotel!

Best hotel in Munich

the sauna, steamroom, pool and massage areas are only open until 8. If I am visiting Munich I am probably out shopping sightseeing and I will come back at lets say 7 p.m. So I would have only 1 hour to use the spa pool book a massage, that dissapointed me a lot. I ended up never using the sauna,pool areas. I booked this hotel because of their sauna and pool. :(

Needs to be refreshed

Your staff was excellent, so friendly and helpful. Don't change a thing, your doing everything perfect.

Disappointing not a typical Rocco forte group hotel . The location is scary I felt like I was going to get robbed . Beware before booking !

Great

The staffs were excellent and welcoming! Will def. revisit.

The staff was fabulous! Initially I had a small issue Claudia went over the top to fix and make my staff one of the best I’ve experienced. She is kind, professional and one of the most valuable employees I’ve ever met! Ma Milligan the Concierge too was extremely helpful and pleasant. I couldn’t be happier! I’ll be back in a month on business.

Stay for two nights. Housekeeping: There was a sign in the room complimentary tea and coffee; however we only had coffee. I asked for tea and it came but the man asked me to pay for it. I explained and the problem was sorted. The next day more water was given but again no tea. Asked housekeeper who passed message on, but nothing turned up- no one appeared- bought some! Expect more from an hotel with this reputation. Additionally only one small shower gel and shampoo between two of us. I had to ask for more. I did appreciate the reception staff being extremely helpful and accommodating though. They organised and early check in as we had travelled over 48 hours and needed a rest thank you to them.

Great location and very confortable hotel, with friendly staff and good room service. Restaurant has good food, but service needs to improve. Walking distance to museums and old town. We will defintely return!

Lovely hotel with excellent staff. On the edge of downtown but in easy walking distance for most sites. Would definitely recommend

Gorgeous hotel, great restaurant, location was perfect! Spa area great at the end a cold day