Nothing it's very bad and online booking not accepted the staff and charging more amount from customers

It's too bad the working staff

Inspite of making a full online payment, my family was not allowed to check-in. This has been the most traumatic experience ever. We made the booking using the option "book without credit card", however have received repeated messages from OYO asking for a payment to avoid cancellation, hence had no option but to make an online payment of INR 3406.22. But when my family visited the hotel today (22 Jun 2023) after a 28-hour train journey, they were denied check-in stating rooms are not provided for bookings with online payment made to OYO. I tried talking to OYO customer care and after being on call for 1 hour with 3 different representatives and kept on long holds, I was told that the Area property manager would help with the check-in however without an estimated time even when they are aware that the check-in time has already passed, and my family has been waiting at the hotel for more than 2 hours waiting to be checked in. I could not believe how could people be so insensitive. The behavior of the representatives reflected the culture at OYO and the lack of respect or value towards customers. My family group consisted of 6, which includes 4 senior citizens with couple of them undergoing medication for various illness, and it has been a tiring time for the whole duration. My family was also warned by the hotel authorities to either make the payment by cash or to step out of the hotel. Finally, without an option, my family had to check-in by paying INR 5200, which is way more than the actual booking amount of INR 3406.22. Hence, I again called the OYO customer care for a refund, and I was told that the refund request (under Ticket ID 6739463953) is submitted and will be validated within 48 hours, and we will be updated about the refund status. We need the refund at the earliest, as we already had to make the payment at the hotel and had to go through extreme inconvenience and trauma.

This has been the most traumatic experience ever. We made the booking using the option "book without credit card", however have received repeated messages from OYO asking for a payment to avoid cancellation, hence had no option but to make an online payment of INR 3406.22. But when my family visited the hotel today (22 Jun 2023) after a 28-hour train journey, they were denied check-in stating rooms are not provided for bookings with online payment made to OYO. I tried talking to OYO customer care and after being on call for 1 hour with 3 different representatives and kept on long holds, I was told that the Area property manager would help with the check-in however without an estimated time even when they are aware that the check-in time has already passed, and my family has been waiting at the hotel for more than 2 hours waiting to be checked in. I could not believe how could people be so insensitive. The behavior of the representatives reflected the culture at OYO and the lack of respect or value towards customers. My family group consisted of 6, which includes 4 senior citizens with couple of them undergoing medication for various illness, and it has been a tiring time for the whole duration. My family was also warned by the hotel authorities to either make the payment by cash or to step out of the hotel. Finally, without an option, my family had to check-in by paying INR 5200, which is way more than the actual booking amount of INR 3406.22. Hence, I again called the OYO customer care for a refund, and I was told that the refund request (under Ticket ID 6739463953) is submitted and will be validated within 48 hours, and we will be updated about the refund status. We need the refund at the earliest, as we already had to make the payment at the hotel and had to go through extreme inconvenience and trauma.