المنظر

عدم الاحترام والرائحة السيئة وسوء الخدمة

Nada

Mala oraganicacion en la reserva. Me movieron de un sitio a otro pésimo

NADA

My friends and I have planned a beautiful trip to El Cairo for a long time and we were very exicted about our trip in Egypt and were very happy about the fact that we have found a nice hotel throught your booking site. We always trust and feel very secure when booking an accomodation through your site. You offer an excelent service and are very thankful that you make traveling so easy and safe for people. However, what my friends and I experienced last night with our hotel in Cairo was close to a nightmare and we feel the urge to contact you in order that you make sure this situation doesnt repeat again for the safety of any future travelers in Cairo. As i said before, we booked a room in the Nile sky hotel for the night from 20-21.04. We contacted the hotel long time before to inform them about our arrival after 10pm and got no response from the hotel. On arrival, we experienced the first shock, the receptionist told us that our booking has been cancelled because we arrived after 10pm and that there was no room for us and that we should go elsewere. We couldnt believe what he was saying and checked our booking status through your platform and saw that our booking had not been cancelled, it was status: confirmed. We insisted about this and the receptionist then told us that we had to cancell it by ourselves because he has no room for us. We felt desesperated and kept insisting that our room was confirmed and that we couldnt cancel our booking because we had nowhere else to go. After that, he sudently changed his mind, and told us he did had a room for us. We felt super confused about that but somehow also relieved because we had a place to stay at. So then, he came with us to show us the room and here comes the next shock: we couldnt check-in the room because it was not done yet. We were exausted from the day and had to wake up early the next day to get our flights, all we wanted was to go to sleep. His solution was to leave our luggage and come back at midnight.

لا يوجد

لا يوجد صابون غسيل أو مناديل اثاث قديم والافياش لا تدعم ثلاثي جميعها ثنائي