When arrived told we had been upgraded to a bigger room but would be a smaller bed than we booked. Room was abit bigger than a usual hotel room but carpet did have stains and stains in shower and was poo marks in bottom of toilet, wasn’t bad enough for me to complain to staff. Staff were always happy and smiling and the communal areas were nice and clean

The staff were very welcoming and helpful on our arrival, even though we were an hour early. The gentleman who secures luggage also showed us to the restaurant area whilst we waited for our room to be ready. Very helpful and informative, explained that the hotel is being renovated enabling a direct route from the train station. Overall, everyone was helpful. Food was tasty and to a good standard however the buffet breakfast items such as bacon, sausages, eggs had cooled, not sure the hot plate was working properly. Bedroom clean, but decor becoming tired, needs revamp. Comfortable beds! Lovely overnight stay and the people who worked there were helpful, friendly and patient!

The staff were very welcoming and helpful on our arrival, even though we were an hour early. The gentleman who secures luggage also showed us to the restaurant area whilst we waited for our room to be ready. Very helpful and informative, explained that the hotel is being renovated enabling a direct route from the train station. Overall, everyone was helpful. Food was tasty and to a good standard however the buffet breakfast items such as bacon, sausages, eggs had cooled, not sure the hot plate was working properly. Bedroom clean, but decor becoming tired, needs revamp. Comfortable beds! Lovely overnight stay and the people who worked there were helpful, friendly and patient!

We had a lovely stay however was really inconvenienced when a faulty air con system made a loud buzzing noise at 3am which needed reception to turn off. If it hadn’t been for this I would have rated you 5 stars.

We had a lovely stay however was really inconvenienced when a faulty air con system made a loud buzzing noise at 3am which needed reception to turn off. If it hadn’t been for this I would have rated you 5 stars.

The hotel had a great location, unfourtunatley it were under construction, however that didn´t effect the service.

The hotel had a great location, unfourtunatley it were under construction, however that didn´t effect the service.

We were not notified of interior and exterior construction. One morning woke to Jack hammering. Long waits at elevators. Lamp in room didn’t work Tv remote didn’t work Location was great. Hopefully construction will be complete soon.

We were not notified of interior and exterior construction. One morning woke to Jack hammering. Long waits at elevators. Lamp in room didn’t work Tv remote didn’t work Location was great. Hopefully construction will be complete soon.

IT was underconstruction, cold, you had to wait long for the breakfast because the waiter only seats 1 person at a time. there was a huge line. very expensive for the that you could only use tha half of the hotel and loud.

IT was underconstruction, cold, you had to wait long for the breakfast because the waiter only seats 1 person at a time. there was a huge line. very expensive for the that you could only use tha half of the hotel and loud.

We had an amazing stay here! The staff was wonderful and the location was fantastic. Walking distance to everything! We would stay here again if we return to Edinburgh!

We had an amazing stay here! The staff was wonderful and the location was fantastic. Walking distance to everything! We would stay here again if we return to Edinburgh!

No water in the room; staff knew about the issue but were unwilling to do anything to help.

No water in the room; staff knew about the issue but were unwilling to do anything to help.

Bathroom was terrible. Was in middle of construction. Creaky floors. On the plus side the location is great

Bathroom was terrible. Was in middle of construction. Creaky floors. On the plus side the location is great

Great staff, rooms are nice. Excellent location. Building is confusing and make sure you get walking directions from Waverly station or you will be climbing many steps with luggage.

It was worse than disappointment. I felt I was insulted by both Expedia and Hilton. First, neither the Expedia nor Hilton informed us that the hotel was under construction. Due to the construction, elevator access to the our floor was not a direct one. We had to take one elevator from the reception area to floor 1. Then, we had to walk around the restaurant take the stair a few steps down then a few steps up on another stair and get to the second elevator taking us to our floor which was numbered as a negative. yes our floor was a negative number)??!! Inside the room was quiet with temporary cheap carpet but the bathroom did not have a ventilation. If one person used the bathroom for shower for example all the steam and .... would cover the main area of the room. This was also an issue of the construction which was hidden from us because there was a panel in the ceiling of the bath room which was covering the future a/c outlet or vent. This made the stay in the hotel very unpleasant. The bath room door from inside contained water damage. There were not many guests in the hotel. The floor numbers were from -4 to 5. I know there were rooms similar to ours on upper floors that certainly had direct elevator access and probably better bath room. Based on my previous experience with Hilton, in San Francisco (I am a Hilton Honors Member) when you make a reservation through a travel agency like Expedia you will be treated as a lesser guest.

loved our stay and every detail about the location of this hotel, will definitely come back again, great location and close walking distance to most attractions in the city

Easy access to all of the important landmarks, staff was very helpful, and service excellant

Easy access to all of the important landmarks, staff was very helpful, and service excellant

This hotel was amazing! Great location right off the royal mile, excellent staff, and very clean/comfortable rooms. We would definitely stay here again.

This hotel was amazing! Great location right off the royal mile, excellent staff, and very clean/comfortable rooms. We would definitely stay here again.

Walkable

Walkable

As expected

As expected

Firstly, great location! Perfect for Fringe which is why we were there. So easy to walk to fringe venues from the hotel. Maybe next year the hotel will be better? Right now it’s basically a construction zone. The whole building is covered in scaffolding and reception (or what’s left of reception) is boarded up. Little deceitful of the hotel to not advise that they are undergoing renovations as I wouldn’t have stayed and definitely would have picked somewhere else. Staff need a lesson in customer service when it comes to public areas and elevators though. When your hotel only has 2 working elevator, as the 3rd is boarded up, when a guest comes to the elevators, guests go first no matter what. This doesn’t seem to apply here. Guests can wait. Room was comfortable, housekeeping a bit rubbish. They do the bare minimum to get by, Need to have a process in place to check floors more often, especially if the rooms are way in the back like mine was. Don’t enjoy the stink of spaghetti bolognaise being left in the corridors from lunch until late when I get back. It was ok. It was a bed in a great location. Would I stay here again? Probably not.

Firstly, great location! Perfect for Fringe which is why we were there. So easy to walk to fringe venues from the hotel. Maybe next year the hotel will be better? Right now it’s basically a construction zone. The whole building is covered in scaffolding and reception (or what’s left of reception) is boarded up. Little deceitful of the hotel to not advise that they are undergoing renovations as I wouldn’t have stayed and definitely would have picked somewhere else. Staff need a lesson in customer service when it comes to public areas and elevators though. When your hotel only has 2 working elevator, as the 3rd is boarded up, when a guest comes to the elevators, guests go first no matter what. This doesn’t seem to apply here. Guests can wait. Room was comfortable, housekeeping a bit rubbish. They do the bare minimum to get by, Need to have a process in place to check floors more often, especially if the rooms are way in the back like mine was. Don’t enjoy the stink of spaghetti bolognaise being left in the corridors from lunch until late when I get back. It was ok. It was a bed in a great location. Would I stay here again? Probably not.

Can’t beat the location, staff was lovely but rooms have some wear and tear on them (water stains on ceiling and damp smelling).

Very nice hotel and a great location.