We were there at 2:30 to check in so that we could be at the TS concert at 4:15 bc the door opened at 4:30 & we wanted to get merch. The lady at the front desk told me that we were checked in and that she would text/call us when the room was finished being cleaned. She told us the room we were waiting for was being cleaned at that very moment. We had to get ready for the concert in the 3rd floor sitting area and in the very small bathroom. We had to curl our hair from the 1 plug behind the door on the floor! That is unacceptable. Finally at 4:35 a man, not a worker, told my husband to go down there and stand there until a room pops open on the screen that shows it is cleaned and she would put him in right then because that it what they did after hours of waiting that morning. It was my husbands 3rd time down to the front desk. If your check in time is at 4:00 you should have ALL rooms cleaned by 4:00. No exceptions. You increase the prices for large events so, as a business, you should provide the service on time! 4:00 is a LATE check in time anyway!! You certainly didn't offer to extend our time on checkout. So we kept up our side of the contract but you did not. I will never stay at your hotel ever, ever again.

We were there at 2:30 to check in so that we could be at the TS concert at 4:15 bc the door opened at 4:30 & we wanted to get merch. The lady at the front desk told me that we were checked in and that she would text/call us when the room was finished being cleaned. She told us the room we were waiting for was being cleaned at that very moment. We had to get ready for the concert in the 3rd floor sitting area and in the very small bathroom. We had to curl our hair from the 1 plug behind the door on the floor! That is unacceptable. Finally at 4:35 a man, not a worker, told my husband to go down there and stand there until a room pops open on the screen that shows it is cleaned and she would put him in right then because that it what they did after hours of waiting that morning. It was my husbands 3rd time down to the front desk. If your check in time is at 4:00 you should have ALL rooms cleaned by 4:00. No exceptions. You increase the prices for large events so, as a business, you should provide the service on time! 4:00 is a LATE check in time anyway!! You certainly didn't offer to extend our time on checkout. So we kept up our side of the contract but you did not. I will never stay at your hotel ever, ever again.

We enjoyed our stay. The bed was very comfortable. I slept the entire night which I never do. There was no noise and the room was clean.

We enjoyed our stay. The bed was very comfortable. I slept the entire night which I never do. There was no noise and the room was clean.

Fast check in process. The food in the restaurant was average at best. No microwave in the room, so don't have leftovers. Bed was comfortable, shower was heaven.

Fast check in process. The food in the restaurant was average at best. No microwave in the room, so don't have leftovers. Bed was comfortable, shower was heaven.

Outstanding stay! Comfortable clean bed and room. In town for New Orleans saints football game. Conveniently located within walking distance to the stadium. Staff very friendly and easy check in. Bell hops and valet services were also great. Last but not least the breakfast was amazing! Many choices and worth every penny. Will definitely recommend to family and friends. Will definitely stay there again. Thank you!!

Outstanding stay! Comfortable clean bed and room. In town for New Orleans saints football game. Conveniently located within walking distance to the stadium. Staff very friendly and easy check in. Bell hops and valet services were also great. Last but not least the breakfast was amazing! Many choices and worth every penny. Will definitely recommend to family and friends. Will definitely stay there again. Thank you!!

Great experience but never received deposit after room was cleaned and check for damages. Left room in excellent condition

Great experience but never received deposit after room was cleaned and check for damages. Left room in excellent condition

Excellent room service.

Amazing stay

Amazing stay

Room was extremely dirty

Clean and safe

Everything was amazing, from check in, to parking to check out. The room the view i mean i have nothing bad to say. Place was great

Everything was amazing, from check in, to parking to check out. The room the view i mean i have nothing bad to say. Place was great

Clean.. awesome

This was my 4th and final stay, since Borne fine dining left, the hotel has been in a state of decline

Always a great stay

The was one of the best hotels I've ever stayed at. It was close to mostly all of my attractions and they have a bar on sight. My bathroom could've been cleaner but other than that staff was nice and professional. I loved it here.

The was one of the best hotels I've ever stayed at. It was close to mostly all of my attractions and they have a bar on sight. My bathroom could've been cleaner but other than that staff was nice and professional. I loved it here.

I will definitely be returning when i go to New Orleans. I loved the view, the breakfast, and the total ambiance.

I will definitely be returning when i go to New Orleans. I loved the view, the breakfast, and the total ambiance.

Nice place and nice people

Nice place and nice people

Great location, very clean, staff extremely helpful

We have been staying here for many years and the service has only gotten better.

We have been staying here for many years and the service has only gotten better.

Great location, very clean, staff extremely helpful

Great experience and facilities.

Great experience and facilities.