Our stay was just okay. When we arrived, the front entrance was blocked off, and we could not access the valet, which is the only parking available at the hotel. We had to stop on the street, and my pregnant daughter had to go in and ask for help. When we finally found out what we needed to do to park and get inside to register, I felt we were treated as insignificant and a burden. It looked like they had other events and were not concerned with their incoming hotel guests..

Our stay was just okay. When we arrived, the front entrance was blocked off, and we could not access the valet, which is the only parking available at the hotel. We had to stop on the street, and my pregnant daughter had to go in and ask for help. When we finally found out what we needed to do to park and get inside to register, I felt we were treated as insignificant and a burden. It looked like they had other events and were not concerned with their incoming hotel guests..

this place was GREAT, I'd go back anytime. the staff were super friendly and the place was spotless. Highly recommendable.

Very nice boutique hot

Very nice boutique hot

A great place to stay, very convenient and close to everything.

Loved it!

Amazing location. The linens, bathroom, staff and locations were top-notch.

Very nice and centrally located! Friendly staff and snacks on snacks.

Beautiful accomodations in the perfect location

Great location and loved the free snacks!

Hotel is top notch

It’s not a Ritz Carlton but it was clean and a great place to stay.

It was clean and fine. I had no problems.

The girl at the front desk was super friendly and accommodating. Even ran after my limo when I accidentally left my phone in it. She was awesome.

The girl at the front desk was super friendly and accommodating. Even ran after my limo when I accidentally left my phone in it. She was awesome.

Exquisite hotel in a unique part of Boise. Staff is extremely helpful and it is clear that they value their guests. Valet is seamless and the valet staff are just as good as the other staff. On site amenities are perfect and the complimentary drinks are a good touch. Would definitely recommend this hotel for anyone staying in Boise. Very business traveler friendly but also good for all sorts of travelers.

Exquisite hotel in a unique part of Boise. Staff is extremely helpful and it is clear that they value their guests. Valet is seamless and the valet staff are just as good as the other staff. On site amenities are perfect and the complimentary drinks are a good touch. Would definitely recommend this hotel for anyone staying in Boise. Very business traveler friendly but also good for all sorts of travelers.

....enjoyed the property and staff!I have been in the hotel business, and had this same problem. We all want open and inviting front desk areas, however it is very easy to perceive an empty desk, when an associate must leave the area for whatever reason. Perhaps a ringer (did not see one), when at the desk for the guest. This is minor, but did notice several times.

What a beautiful room! The staff were informative and helpful. All the little things added up in such a great way. Thanks for an amazing night in Boise, Inn at 500!

What a beautiful room! The staff were informative and helpful. All the little things added up in such a great way. Thanks for an amazing night in Boise, Inn at 500!

....enjoyed the property and staff!I have been in the hotel business, and had this same problem. We all want open and inviting front desk areas, however it is very easy to perceive an empty desk, when an associate must leave the area for whatever reason. Perhaps a ringer (did not see one), when at the desk for the guest. This is minor, but did notice several times.

Nice place

Nice place

I love this hotel. They have everything you need to have the best stay.

I love this hotel. They have everything you need to have the best stay.

This was our first time staying at The Inn at 500, and we were really excited since we had heard great things. My husband and I live in Boise but thought this would be a great place for a staycation. Overall, this was an okay stay. Nothing extraordinary, nothing that made it feel like this was a four diamond hotel. I will say the customer service is exceptional! Each guest relations employee we came into contact with was attentive. We did have a few downsides to our stay. The first was the noise. We understand it’s downtown, however we’ve stayed in downtown major cities where the noise from outside wasn’t as loud. Second, and this was strange, we had no fitted sheet on our mattress, only two flat sheets wrapped around the mattress. We didn’t realize it until we came back to our room at midnight, called down, and we were told the manager would be right up. It was almost 20 minutes later we called down and just said never mind, we’re going to bed. We got undressed again, only to have the manager knock on our door with two flat sheets to act as a fitted sheet. He was kind and did say it was a housekeeping issue, however, for a $300 room, there should have been a real sheet on our bed, not a makeshift one. I’m aware these aren’t major issues, but for a hotel that is $300/night and is ranked a four diamond, I expected a little more “upscaleness”to our room.

This was our first time staying at The Inn at 500, and we were really excited since we had heard great things. My husband and I live in Boise but thought this would be a great place for a staycation. Overall, this was an okay stay. Nothing extraordinary, nothing that made it feel like this was a four diamond hotel. I will say the customer service is exceptional! Each guest relations employee we came into contact with was attentive. We did have a few downsides to our stay. The first was the noise. We understand it’s downtown, however we’ve stayed in downtown major cities where the noise from outside wasn’t as loud. Second, and this was strange, we had no fitted sheet on our mattress, only two flat sheets wrapped around the mattress. We didn’t realize it until we came back to our room at midnight, called down, and we were told the manager would be right up. It was almost 20 minutes later we called down and just said never mind, we’re going to bed. We got undressed again, only to have the manager knock on our door with two flat sheets to act as a fitted sheet. He was kind and did say it was a housekeeping issue, however, for a $300 room, there should have been a real sheet on our bed, not a makeshift one. I’m aware these aren’t major issues, but for a hotel that is $300/night and is ranked a four diamond, I expected a little more “upscaleness”to our room.

Nice hotel in a good walkable downtown location and nice snacks and drinks included. The parking was automatically added for $27 which seemed high. The checkin process was a little overwhelming with needing to park, initialing several restrictions, and the staff was not too friendly. For the same price, I would have chosen a close by hotel that included breakfast. The coffee downstairs was out and the front staff was on the phone for a long time without acknowledging me to ask about more coffee.

Nice hotel in a good walkable downtown location and nice snacks and drinks included. The parking was automatically added for $27 which seemed high. The checkin process was a little overwhelming with needing to park, initialing several restrictions, and the staff was not too friendly. For the same price, I would have chosen a close by hotel that included breakfast. The coffee downstairs was out and the front staff was on the phone for a long time without acknowledging me to ask about more coffee.

Very clean. Just spent the night for our anniversary and was impressed with the entire facility.

Very clean. Just spent the night for our anniversary and was impressed with the entire facility.