I liked everything but the rug in the hallways need to be change, it smells like wet, moldy and sometimes has a smell of urine.

I liked everything but the rug in the hallways need to be change, it smells like wet, moldy and sometimes has a smell of urine.

Impossible to get room cleaned, out of 4 days we had room cleaned twice. When calling operator kept receiving mixed messages (ie. at 5:30pm initially told all house keeping was sent home. Then received a call back at 5:35 that room will be cleaned after 6, from another operator. Result: room never cleaned). No room number sign despite several attempts to call one in, so we had to make a makeshift one. First day we used forks from the kitchen, still not washed and we’ve already checked out. Worst part is the hut/palapa reservation. Need to pay at least 10 dollars, and they’re always in the back. The front line is for owners and after that the “odd” numbers you have to pay 25 dollars for. To actually get your palapa you have to jump through hoops to reserve, then get a ticket, then find an attendant to set it up. The entire errand takes about 20 minutes. This is maybe the worst Marriott experience I’ve had and definitely the worst hotel experience in Aruba.

Impossible to get room cleaned, out of 4 days we had room cleaned twice. When calling operator kept receiving mixed messages (ie. at 5:30pm initially told all house keeping was sent home. Then received a call back at 5:35 that room will be cleaned after 6, from another operator. Result: room never cleaned). No room number sign despite several attempts to call one in, so we had to make a makeshift one. First day we used forks from the kitchen, still not washed and we’ve already checked out. Worst part is the hut/palapa reservation. Need to pay at least 10 dollars, and they’re always in the back. The front line is for owners and after that the “odd” numbers you have to pay 25 dollars for. To actually get your palapa you have to jump through hoops to reserve, then get a ticket, then find an attendant to set it up. The entire errand takes about 20 minutes. This is maybe the worst Marriott experience I’ve had and definitely the worst hotel experience in Aruba.

Villas at Marriott Aruba Ocean Club are truly a home away from home. Has everything you need. The staff are so helpful. Great value for the money. Convenient location. Lots of local attractions that pick up and drop off at the hotel. Saves money on transportation. Beach is very nice. Great pools. Restaurants are pretty good if you don’t feel like going out to dinner. And thanks to grocery delivery preparing your own meals can be a snap.

Villas at Marriott Aruba Ocean Club are truly a home away from home. Has everything you need. The staff are so helpful. Great value for the money. Convenient location. Lots of local attractions that pick up and drop off at the hotel. Saves money on transportation. Beach is very nice. Great pools. Restaurants are pretty good if you don’t feel like going out to dinner. And thanks to grocery delivery preparing your own meals can be a snap.

Wonderful stay, will definitely return in future!!!

Wonderful stay, will definitely return in future!!!

Flights were canceled so had to find a new location and accommodation. Thankfully there were rooms available at this location. Unfortunately there was an issue with check-in because hotels.com provides a random NY address to hotels, which obviously doesnt match your actual address. The hotels.com representative was proactive to offer to resolve the issue but they were useless to fix the underlying issue since you only have your zip code in your account. Anyway, the property was beautiful and well maintained. There were a number of restaurants on site or nearby as well as a small grocery store 15-20 min walk away. The room was a spacious, modern one bedroom suite with full kitchen and staff were very friendly. I would recommend this hotel to others. There are two areas for improvement- the temperature system in the room did not regulate between the bedroom and living room, so those sleeping in the bedroom were hot and those in the pull-out couch were cold, making for sleepless nights. Second, as I saw from other reviews (and did not understand until we got there), the beach chair/umbrella reservation process is inefficient and the only negative customer service experience of the trip.

Flights were canceled so had to find a new location and accommodation. Thankfully there were rooms available at this location. Unfortunately there was an issue with check-in because hotels.com provides a random NY address to hotels, which obviously doesnt match your actual address. The hotels.com representative was proactive to offer to resolve the issue but they were useless to fix the underlying issue since you only have your zip code in your account. Anyway, the property was beautiful and well maintained. There were a number of restaurants on site or nearby as well as a small grocery store 15-20 min walk away. The room was a spacious, modern one bedroom suite with full kitchen and staff were very friendly. I would recommend this hotel to others. There are two areas for improvement- the temperature system in the room did not regulate between the bedroom and living room, so those sleeping in the bedroom were hot and those in the pull-out couch were cold, making for sleepless nights. Second, as I saw from other reviews (and did not understand until we got there), the beach chair/umbrella reservation process is inefficient and the only negative customer service experience of the trip.

Beautiful property, and everyone was accommodating and welcoming.

Beautiful property, and everyone was accommodating and welcoming.

Awesome place to stay ,location was great

Awesome place to stay ,location was great

Very clean and modern villas. Kitchens are fully equipped with everything. All rooms have a great view.

Very clean and modern villas. Kitchens are fully equipped with everything. All rooms have a great view.

location and property is beautiful. unfortunately they were dishonest on the wedsite. I picked an ocean view room and I got a view of a rock wall. I inquired about the ocean view and was told all the rooms are ocean view which is also dishonest cause it's not. I will not stay at this property again.

Always need call for bath Towels 😭

I love the Marriott generally speaking. The room is what you would expect of a basic 1BR Villa. The room was not ready at check in time, but we fortunately had friends with us so we stayed in our room while they finished getting ours ready. The ceiling fan in the bedroom didn't work and there was no in-room laundry, which I have come to expect from a villa. There were however 4 washer/dryer setups per floor, which were free to use as available. Staff was helpful and pleasant. The walkway was being resurfaced on one side of the pool so the hot tubs weren't available all week, and we had to enter the pool area from the lobby instead of the door near our elevator. I suppose they have to do that work sometime. Had I known I probably would have booked at one of the other properties.

I love the Marriott generally speaking. The room is what you would expect of a basic 1BR Villa. The room was not ready at check in time, but we fortunately had friends with us so we stayed in our room while they finished getting ours ready. The ceiling fan in the bedroom didn't work and there was no in-room laundry, which I have come to expect from a villa. There were however 4 washer/dryer setups per floor, which were free to use as available. Staff was helpful and pleasant. The walkway was being resurfaced on one side of the pool so the hot tubs weren't available all week, and we had to enter the pool area from the lobby instead of the door near our elevator. I suppose they have to do that work sometime. Had I known I probably would have booked at one of the other properties.

Aruba Ocean Club was very pleasant. It had everything you needed to enjoy a family vacation. The staff was friendly and accommodating. It was not over crowded. You do have to wake up and get on line at the towel hut around 6:30am if you want a front row palapa (hut). Booking ahead of time isn’t really worth it.

Aruba Ocean Club was very pleasant. It had everything you needed to enjoy a family vacation. The staff was friendly and accommodating. It was not over crowded. You do have to wake up and get on line at the towel hut around 6:30am if you want a front row palapa (hut). Booking ahead of time isn’t really worth it.

We lost AC 6am to 11pm and hotel made no accommodations for our family. It was HORRIBLE and hotel first mentioned providing compensation, then changed its mind. I have been at this facility before and things were fine but never again

We lost AC 6am to 11pm and hotel made no accommodations for our family. It was HORRIBLE and hotel first mentioned providing compensation, then changed its mind. I have been at this facility before and things were fine but never again

Quick one night before a week long stay at a friend’s time share. Just perfect!

Quick one night before a week long stay at a friend’s time share. Just perfect!

We had booked ocean view room depicted in the website as balcony facing the ocean but was provided with partial view room. We were told the direct ocean facing room was “unavailable”. The jetted tub in the room was non functional. This we felt was unfair to the price we paid. Other than these, the room had all amenities and the hotel itself was great and was at awesome location with access to nearby Marriott hotels amenities and attractions including Arashi beach, Boca Catalina beach and California lighthouse.

We had booked ocean view room depicted in the website as balcony facing the ocean but was provided with partial view room. We were told the direct ocean facing room was “unavailable”. The jetted tub in the room was non functional. This we felt was unfair to the price we paid. Other than these, the room had all amenities and the hotel itself was great and was at awesome location with access to nearby Marriott hotels amenities and attractions including Arashi beach, Boca Catalina beach and California lighthouse.

My biggest problem was that I paid for an oceanfront room and was placed on the first floor. The only way to see the ocean was through the people walking and the palapas. Oceanfront categories should not include first and second floor or it should be noted that there is a limited view of the ocean! Management tried to help but no other rooms were available. The rate I was charged was astronomical for the view I was given!

My biggest problem was that I paid for an oceanfront room and was placed on the first floor. The only way to see the ocean was through the people walking and the palapas. Oceanfront categories should not include first and second floor or it should be noted that there is a limited view of the ocean! Management tried to help but no other rooms were available. The rate I was charged was astronomical for the view I was given!