Rooms very dated and in serious need of refurbishment. The windows are old and rotten which made the room very cold. There are wooden floors too which make the room colder and the floor boards are extremely noisy. A heater was provided so I am guessing that the hotel knows about this issue. The ceilings are high and the lights were covered in cobwebs and had obviously not been cleaned for some time. Old wooden bed frame that looked like it has seen better days. Tiles in bathroom were chipped. This is not a 4 star hotel!

Rooms very dated and in serious need of refurbishment. The windows are old and rotten which made the room very cold. There are wooden floors too which make the room colder and the floor boards are extremely noisy. A heater was provided so I am guessing that the hotel knows about this issue. The ceilings are high and the lights were covered in cobwebs and had obviously not been cleaned for some time. Old wooden bed frame that looked like it has seen better days. Tiles in bathroom were chipped. This is not a 4 star hotel!

Great location lovely comfortable room. A nice stay.

Great location lovely comfortable room. A nice stay.

Placed on the top floor with no elevators (room 24), no shower only a bath with attachments. Could hear every word of conversations in the room next door, and I either had the BFG next door to me or a herd of elephants as every time they walked about their room my floor shook. Throughout the night you coild hear the pipes and boiler going as was in a closet in my room. Wallpaper all ripped, damp on the plaster walls.....I could go on....

Placed on the top floor with no elevators (room 24), no shower only a bath with attachments. Could hear every word of conversations in the room next door, and I either had the BFG next door to me or a herd of elephants as every time they walked about their room my floor shook. Throughout the night you coild hear the pipes and boiler going as was in a closet in my room. Wallpaper all ripped, damp on the plaster walls.....I could go on....

Quirky hotel with faded charm. Lovely grounds of the weather was better!

Quirky hotel with faded charm. Lovely grounds of the weather was better!

Okay but not great.

Okay but not great.

The hotel was tired and needed a lot of work but the staff were great and the breakfast fantastic

The hotel was tired and needed a lot of work but the staff were great and the breakfast fantastic

We only stayed in this hotel for 2 hours before checking out and staying in another hotel nearby. The rooms were filthy with cobwebs and were in serious need to maintenance. The windows were rotting and covered in moss, there were dirty cup stains that had not been cleaned up. We were unable to unpack as no drawers, only 3 coathangers in the wardrobe, but there was a massive chunk taken out of the wall and dust all over the wardrobe so would not out our clothes in there. Carpets were filthy so could not take our shoes off in the room. Staircases to get to our rooms were unsafe and too narrow, especially where trying to navigate with suitcases - very unsafe and could not hold onto bannister as looked like it had not been cleaned for years! The room was so small we could almost touch either side with our arms out and the bed was up against the wall, so if I needed to get up during the night, I would have had to climb over my husband! This was supposed to be a 5th wedding anniversary treat, but left us feeling very disappointed. We booked into a Holiday Inn nearby and had a lovely, clean 3 nights that we should have had here. They are now refusing to refund us our money for the 3 nights so have escalated the complaint with Hotels.com to get us a full refund as this hotel is not a 4 star, I would give it 2 at the most. PS the air conditioning unit was a fan that was left in the wardrobe!!!

Room not clean, hairs over the bed, skylight had thick cobwebs hanging from it in the bathroom. Bathroom door was heavy water damaged in bottom corner, cracks in walls. Surfaces in need of a recoat of paint. Material on headboard was threadbare. Only saving grace to a point was the comfort of the bed. Overall the hotel did not appear to be like the pictures in any way shape or form. Bitterly disappointed as this was booked as part of our trip to london, my wifes 30th birthday. Dampener put on our few days away

We only stayed in this hotel for 2 hours before checking out and staying in another hotel nearby. The rooms were filthy with cobwebs and were in serious need to maintenance. The windows were rotting and covered in moss, there were dirty cup stains that had not been cleaned up. We were unable to unpack as no drawers, only 3 coathangers in the wardrobe, but there was a massive chunk taken out of the wall and dust all over the wardrobe so would not out our clothes in there. Carpets were filthy so could not take our shoes off in the room. Staircases to get to our rooms were unsafe and too narrow, especially where trying to navigate with suitcases - very unsafe and could not hold onto bannister as looked like it had not been cleaned for years! The room was so small we could almost touch either side with our arms out and the bed was up against the wall, so if I needed to get up during the night, I would have had to climb over my husband! This was supposed to be a 5th wedding anniversary treat, but left us feeling very disappointed. We booked into a Holiday Inn nearby and had a lovely, clean 3 nights that we should have had here. They are now refusing to refund us our money for the 3 nights so have escalated the complaint with Hotels.com to get us a full refund as this hotel is not a 4 star, I would give it 2 at the most. PS the air conditioning unit was a fan that was left in the wardrobe!!!

Room not clean, hairs over the bed, skylight had thick cobwebs hanging from it in the bathroom. Bathroom door was heavy water damaged in bottom corner, cracks in walls. Surfaces in need of a recoat of paint. Material on headboard was threadbare. Only saving grace to a point was the comfort of the bed. Overall the hotel did not appear to be like the pictures in any way shape or form. Bitterly disappointed as this was booked as part of our trip to london, my wifes 30th birthday. Dampener put on our few days away

Just a 1 night stay before a flight the next morning. Quiet and comfortable

Just a 1 night stay before a flight the next morning. Quiet and comfortable

From reading the responses to the reviews on here, nobody really cares about feedback and it doesn't alter anything so why bother.

From reading the responses to the reviews on here, nobody really cares about feedback and it doesn't alter anything so why bother.

Was just ok

Was just ok

Overall good stay, nice surroundings and garden room. Only thing you shoud be aware of is drain blockage in one of the rooms.

Overall good stay, nice surroundings and garden room. Only thing you shoud be aware of is drain blockage in one of the rooms.

I've stayed here numerous times over recent years and it saddens me that each visit shows its aging. It's the small things that now let it down, like showers not working properly, loo roll holders coming out of the wall, windows with gaps and plants growing inot them from the outside. Also, my score for staff was mainly due to two interactions: one receptionist, long blonde hair who was on the main desk on Sunday morning (25th). When i walked in the main doors to go through to breakfast, I said good morning and received no repsonse. She heard ne becuase she looked at me, but I didn't even get a welcoming smile. The second interaction waa at breakfast. On arrival there weren't many laid tables free so we chose to sit on a long table where the last two seats had place setting. We actually sat down, put our belongings down, to then be surrounded by staff telling us to move as the table was reserved. There was no reserved sign and thia was around 9.45am - breakfast finished at 10am. We left around 10.15 and noone had come to the reserved table. It was very peculiar. I'm unlikely to stay again because its coming up to autumn / winter and i really think the place needs closing for some winter restoration time.

I've stayed here numerous times over recent years and it saddens me that each visit shows its aging. It's the small things that now let it down, like showers not working properly, loo roll holders coming out of the wall, windows with gaps and plants growing inot them from the outside. Also, my score for staff was mainly due to two interactions: one receptionist, long blonde hair who was on the main desk on Sunday morning (25th). When i walked in the main doors to go through to breakfast, I said good morning and received no repsonse. She heard ne becuase she looked at me, but I didn't even get a welcoming smile. The second interaction waa at breakfast. On arrival there weren't many laid tables free so we chose to sit on a long table where the last two seats had place setting. We actually sat down, put our belongings down, to then be surrounded by staff telling us to move as the table was reserved. There was no reserved sign and thia was around 9.45am - breakfast finished at 10am. We left around 10.15 and noone had come to the reserved table. It was very peculiar. I'm unlikely to stay again because its coming up to autumn / winter and i really think the place needs closing for some winter restoration time.

Limescale on kettle and taps, poo in the loo, dirty carpets .. shame as beautiful building. That said bedding was clean..

The grounds and exterior of the property were beautiful but the interior and rooms were very tired and needed more attention paid to the standard of cleanliness. The stairs were in desperate need of a hoover. The rooms were adequate but dated and in areas in poor condition. We booked a suite with a bath in the room and did not receive this. The staff we did meet were unhelpful in the bar area. I hope in time the property can be renovated to match the stunning surroundings in which it sits, in which case I would return, otherwise I would look elsewhere.

Limescale on kettle and taps, poo in the loo, dirty carpets .. shame as beautiful building. That said bedding was clean..

The grounds and exterior of the property were beautiful but the interior and rooms were very tired and needed more attention paid to the standard of cleanliness. The stairs were in desperate need of a hoover. The rooms were adequate but dated and in areas in poor condition. We booked a suite with a bath in the room and did not receive this. The staff we did meet were unhelpful in the bar area. I hope in time the property can be renovated to match the stunning surroundings in which it sits, in which case I would return, otherwise I would look elsewhere.

Lovely grounds. Perfect location! I probably wouldn’t go for the garden views next time due to the room not being soundproof and noisy surroundings. Also the extractor fan in the washroom was extremely loud and the tap for shower was broken. Couldn’t get the temperature right, it was either too hot or too cold. As it was late, we didn’t bother asking to be moved to another room.

Lovely grounds. Perfect location! I probably wouldn’t go for the garden views next time due to the room not being soundproof and noisy surroundings. Also the extractor fan in the washroom was extremely loud and the tap for shower was broken. Couldn’t get the temperature right, it was either too hot or too cold. As it was late, we didn’t bother asking to be moved to another room.