Great service. Excellent Staff. Heritage Rooms worth the extra money you have to pay.

Great service. Excellent Staff. Heritage Rooms worth the extra money you have to pay.

Had a disappointment stay at this play. Fake 4 star hotel. From day 1 of my stay room had lots of issues. 1st water was leaking from air conditioner, 2nd no hot water in the morning to shower, 3rd didnt expect to see guests(insects) in the room. After raising these concerns still management didnt provide another room, they ignored. Only positive about this hotel is the friendly staff. Better stay away from this hotel if you want service for what you pay.

Had a disappointment stay at this play. Fake 4 star hotel. From day 1 of my stay room had lots of issues. 1st water was leaking from air conditioner, 2nd no hot water in the morning to shower, 3rd didnt expect to see guests(insects) in the room. After raising these concerns still management didnt provide another room, they ignored. Only positive about this hotel is the friendly staff. Better stay away from this hotel if you want service for what you pay.

The whole hotel team was outstanding. From the check-in to daily restaurant interactions to the check-out , you feel welcome. Folks who complained about the restaurant don't give the staff credit for being truthful. As not all items in the menu are ready in minutes, since the town is a restaurant town . Guests usually stay at the hotel but eat out.

The whole hotel team was outstanding. From the check-in to daily restaurant interactions to the check-out , you feel welcome. Folks who complained about the restaurant don't give the staff credit for being truthful. As not all items in the menu are ready in minutes, since the town is a restaurant town . Guests usually stay at the hotel but eat out.

Nice hotel in comparison to those around us, staff good no complaints about anything except maybe the electricity was cut off about 3 times a day, not sure if this was the main grid or the hotels own system

Nice hotel in comparison to those around us, staff good no complaints about anything except maybe the electricity was cut off about 3 times a day, not sure if this was the main grid or the hotels own system

On arrival informed that our room was not ready as there was construction underway and would not be ready until the following day. We were moved to a sister hotel, just as nice rooms apparently, and told we could take over our originally booked room anytime the following morning. Well, the room was not of the same standard, it hadn’t been finished for the new season. After breakfast we asked to move back to the resort we’d actually booked and paid for, we were picked up and dropped off at reception. It became clear that the reason for our move had nothing to do with renovation and all to do with double booking as we were informed we would have to wait for housekeeping to prepare the room. I was unwell by this time with the onset of Delhi Belly and asked the assistant manager how long this would take, half an hour was the response. An hour and a half later, after a number of visits to ask why we were still sat in reception we eventually moved into our room. The room was fine, the housekeeping and catering staff were great. The reception staff were clueless and the management lied. I’m hoping the issues were around early season preparations and the fact there was an Indian Religious Cekebration on that weekend, but would not stay there again due to the management dishonesty.

On arrival informed that our room was not ready as there was construction underway and would not be ready until the following day. We were moved to a sister hotel, just as nice rooms apparently, and told we could take over our originally booked room anytime the following morning. Well, the room was not of the same standard, it hadn’t been finished for the new season. After breakfast we asked to move back to the resort we’d actually booked and paid for, we were picked up and dropped off at reception. It became clear that the reason for our move had nothing to do with renovation and all to do with double booking as we were informed we would have to wait for housekeeping to prepare the room. I was unwell by this time with the onset of Delhi Belly and asked the assistant manager how long this would take, half an hour was the response. An hour and a half later, after a number of visits to ask why we were still sat in reception we eventually moved into our room. The room was fine, the housekeeping and catering staff were great. The reception staff were clueless and the management lied. I’m hoping the issues were around early season preparations and the fact there was an Indian Religious Cekebration on that weekend, but would not stay there again due to the management dishonesty.

Friendly service, decent breakfast and great location. The check in was quick and efficient, and the pool was clean. The resort needs to spend a few months to renovate the rooms and common areas, as it has aged quite a bit.

Friendly service, decent breakfast and great location. The check in was quick and efficient, and the pool was clean. The resort needs to spend a few months to renovate the rooms and common areas, as it has aged quite a bit.

Room was a little musty due to monsoon season & intercom phone needed to be disinfected.

Room was a little musty due to monsoon season & intercom phone needed to be disinfected.

Excellent location, great staff (truly truly helpful and cheerful - big shout out to Jophilip at front desk, Ayub from travel, and Vineet from housekeeping). The rooms are ageing and worn out. The double bed we had was two singles pushed together (so the middle sags). Breakfast could be improved (sausages tasted like bread) but who needs hotel food with such a great location and literally hundreds of restaurants and shacks within walking distance.

Excellent location, great staff (truly truly helpful and cheerful - big shout out to Jophilip at front desk, Ayub from travel, and Vineet from housekeeping). The rooms are ageing and worn out. The double bed we had was two singles pushed together (so the middle sags). Breakfast could be improved (sausages tasted like bread) but who needs hotel food with such a great location and literally hundreds of restaurants and shacks within walking distance.

It's the people that make this hotel special. Yes, it's comfortable and clean and well looked after, but more importantly the welcome is warm and friendly, the staff are genuinely keen to help and I really enjoyed my stay. On the down-side - internet connection is unreliable and there are regular, short power outages (although this isn't the fault of the hotel - it's just Goa in general). The hotel is quiet, being set back from the road by a pretty courtyard but it is right in the centre of the main street and a short walk to the beach.

It's the people that make this hotel special. Yes, it's comfortable and clean and well looked after, but more importantly the welcome is warm and friendly, the staff are genuinely keen to help and I really enjoyed my stay. On the down-side - internet connection is unreliable and there are regular, short power outages (although this isn't the fault of the hotel - it's just Goa in general). The hotel is quiet, being set back from the road by a pretty courtyard but it is right in the centre of the main street and a short walk to the beach.

Ok, so I want to be hesitant to overly criticize the Lemon Tree because it wasn't bad. It was clean and safe, just nothing all that special. I read a bunch of reviews online that made the place seem a lot nicer than it actually was. Our expectation was that we were getting a luxury hotel but I'd more realistically rate this place on par with a 3-star hotel in the US, only with a nicer exterior and pool. The room was clean but nothing special. Don't upgrade for the balcony, its a waste of money. There was only one chair and NO view. Waste of money. Breakfast was adequate but nothing special. They set out what they called "fresh" juices but they tasted pre-mixed powder ones or watered down with water. The service was average but it wasnt the typical "we'll bend over backward to make you happy" level of hospitality that we had experienced everywhere else in India. This stay was right after the Indian demonetization which made it nearly impossible to find cash. Before there, all of the other hotels were accommodating tourists by helping pay cab fares and just adding it to the final bill. But this was a task too tall for the LT and we had to under pay our cab fare with the only remaining cash that we had left. That wasnt a default service that they we were promised but just an example of being a notch below the others. They also ask u to fill out a survey at the end of your stay but will interrogate you if you leave anything negative. We laughed as we left bc it was so awkward.

Ok, so I want to be hesitant to overly criticize the Lemon Tree because it wasn't bad. It was clean and safe, just nothing all that special. I read a bunch of reviews online that made the place seem a lot nicer than it actually was. Our expectation was that we were getting a luxury hotel but I'd more realistically rate this place on par with a 3-star hotel in the US, only with a nicer exterior and pool. The room was clean but nothing special. Don't upgrade for the balcony, its a waste of money. There was only one chair and NO view. Waste of money. Breakfast was adequate but nothing special. They set out what they called "fresh" juices but they tasted pre-mixed powder ones or watered down with water. The service was average but it wasnt the typical "we'll bend over backward to make you happy" level of hospitality that we had experienced everywhere else in India. This stay was right after the Indian demonetization which made it nearly impossible to find cash. Before there, all of the other hotels were accommodating tourists by helping pay cab fares and just adding it to the final bill. But this was a task too tall for the LT and we had to under pay our cab fare with the only remaining cash that we had left. That wasnt a default service that they we were promised but just an example of being a notch below the others. They also ask u to fill out a survey at the end of your stay but will interrogate you if you leave anything negative. We laughed as we left bc it was so awkward.

We came from USA and stayed in this nice hotel It is walking distance from the beach and close to shopping and restaurants. Our room was right across the lovely pool. My son enjoyed the pool very much.

We came from USA and stayed in this nice hotel It is walking distance from the beach and close to shopping and restaurants. Our room was right across the lovely pool. My son enjoyed the pool very much.

Excellent service, very customer oriented staff. Special mention for Chandan and Agni. Awesome buffet breakfast and great dining experience at the pan asian restuarant.

Excellent service, very customer oriented staff. Special mention for Chandan and Agni. Awesome buffet breakfast and great dining experience at the pan asian restuarant.

We stayed here for 7 nights. Nice pool area and not far from the beach but route to the beach is not very clean.The rooms were comfortable but in desperate need of updating. Our windows were completely blocked out so we had absolutely no views and during our stay our phone wasn't working so we had to walk down to reception every time we needed something. Bathroom accessories weren't replaced, infact our shampoo container in the shower was empty throughout our stay. Staff friendly. I think the would benefit greatly if some refurbishment were carried out.

We stayed here for 7 nights. Nice pool area and not far from the beach but route to the beach is not very clean.The rooms were comfortable but in desperate need of updating. Our windows were completely blocked out so we had absolutely no views and during our stay our phone wasn't working so we had to walk down to reception every time we needed something. Bathroom accessories weren't replaced, infact our shampoo container in the shower was empty throughout our stay. Staff friendly. I think the would benefit greatly if some refurbishment were carried out.

Nicer than others in comparison to others in the area.

Nicer than others in comparison to others in the area.

Great stay, great location! Food was good outside the hotel though, didnt experience within the hotel. Will visit again.

Great stay, great location! Food was good outside the hotel though, didnt experience within the hotel. Will visit again.

Location is perfect if u want to stay in Candolim and close to the beach. It is a 5 mins walk to the beach but the road is secluded after 7 pm. The property is getting old and needs refurbishment. The AC was leaking and they couldn't fix the problem as it got repeated in day 2. Breakfast is average though the spread is wide. Service at breakfast leaves a lot to be desired. Pan Asian restaurant is very good and recommended Pool is nice.

Location is perfect if u want to stay in Candolim and close to the beach. It is a 5 mins walk to the beach but the road is secluded after 7 pm. The property is getting old and needs refurbishment. The AC was leaking and they couldn't fix the problem as it got repeated in day 2. Breakfast is average though the spread is wide. Service at breakfast leaves a lot to be desired. Pan Asian restaurant is very good and recommended Pool is nice.