The hotel was under renovation, so I did not expect a great experience. And mostly the hotel was good except for 2 things . A strong sewer smell in the bathrooms and towels that were not clean. I did go get Lysol spray from the front desk and after several minutes of spraying the odor was bearable. The hotel staff was friendly and helpful and the hotel seemed generally clean. Hopefully after the renovation is finished, the hotel will be up to par with other Hilton properties. Hilton hotels are usually great places to stay.

It was a nice hotel, and the staff was great. Only thing was they were doing renovations in the lobby area so it was dusty. I would say, in a few days they should be done. I am looking forward to going back, and staying again.

It was a nice hotel, and the staff was great. Only thing was they were doing renovations in the lobby area so it was dusty. I would say, in a few days they should be done. I am looking forward to going back, and staying again.

This property is currently under renovation. The pool and dinning area are closed. Canceled reservations upon arriving and was not able to receive refund because I made reservation with Expedia

This property is currently under renovation. The pool and dinning area are closed. Canceled reservations upon arriving and was not able to receive refund because I made reservation with Expedia

Very nice room.

Very nice room.

It was very nice. Staff was very friendly. The room was very nice

It was very nice. Staff was very friendly. The room was very nice

Wish we knew that the gym and pool were closed for renovations before we booked online. Might have swayed my decision to book elsewhere or at least discounted us the price of the stay for the inconvenience?

Wish we knew that the gym and pool were closed for renovations before we booked online. Might have swayed my decision to book elsewhere or at least discounted us the price of the stay for the inconvenience?

Need to be better organized to handle check in. It was a long wait after traveling for hours looking forward to rest. Check in is supposed to be at 3pm. The wait was close to an hour as they stated that the room was not yet ready…

Need to be better organized to handle check in. It was a long wait after traveling for hours looking forward to rest. Check in is supposed to be at 3pm. The wait was close to an hour as they stated that the room was not yet ready…

Great

Great

Quiet and clean

Quiet and clean

Great place to stay.

I actually stayed at this particular Hilton several times when I have came to Suffolk, Va. Staff has always been polite and attentive, however I wish there was a better policy in place for a general cleaning of the room? Unlike the many Hotels I have stayed the Hilton doesn’t provide a daily cleaning service which is an inconvenience when I return to my room, however the Hilton Front Desk employee did offer me new towels but that offer came by request. As a guest I believe a policy of introduction should be put in place that explains to ALL guests what to expect, I feel it’s unfair for a guest to find out that their request has been denied without being informed prior? In addition I have been very generous with my tips to the Hotel Maids but how would a guests know where to leave a tip if there is no information provided concerning Maid Tipping?

I actually stayed at this particular Hilton several times when I have came to Suffolk, Va. Staff has always been polite and attentive, however I wish there was a better policy in place for a general cleaning of the room? Unlike the many Hotels I have stayed the Hilton doesn’t provide a daily cleaning service which is an inconvenience when I return to my room, however the Hilton Front Desk employee did offer me new towels but that offer came by request. As a guest I believe a policy of introduction should be put in place that explains to ALL guests what to expect, I feel it’s unfair for a guest to find out that their request has been denied without being informed prior? In addition I have been very generous with my tips to the Hotel Maids but how would a guests know where to leave a tip if there is no information provided concerning Maid Tipping?

They are updating the property

They are updating the property

It was good and the staff were anything short of amazing. Soon as I walked in I felt welcomed.

It was good and the staff were anything short of amazing. Soon as I walked in I felt welcomed.

We only stayed one night. Bed was comfortable and everything pretty clean.

We only stayed one night. Bed was comfortable and everything pretty clean.

This establishment has become my new favorite place to stay when I visit the Hampton Roads area.

This establishment has become my new favorite place to stay when I visit the Hampton Roads area.

The staff should get a raise

The staff should get a raise

Pillows were not comfortable. Other than that; great accommodations

Pillows were not comfortable. Other than that; great accommodations