The ladies and gentlemen serving breakfast, lunch and dinner were fabulous. The downside is the distance to the dining area and pool. There is no WIFI in the rooms. The only place that had WIFI is in the dining area, which would stop working every 5 minutes. If you want a quiet place where electronic are useless and the views, beach and pool is great, go here.

The ladies and gentlemen serving breakfast, lunch and dinner were fabulous. The downside is the distance to the dining area and pool. There is no WIFI in the rooms. The only place that had WIFI is in the dining area, which would stop working every 5 minutes. If you want a quiet place where electronic are useless and the views, beach and pool is great, go here.

Way to many steps to the restaurant and bar. Pool is in poor condition. Limited shade. Beach is terrible. Overall okay for just one night but would not stay long term.

Way to many steps to the restaurant and bar. Pool is in poor condition. Limited shade. Beach is terrible. Overall okay for just one night but would not stay long term.

Lots of bees in the buffet zone; friendly staff but badly organized, no communication between reception and eating area/bar

Lots of bees in the buffet zone; friendly staff but badly organized, no communication between reception and eating area/bar

Good housekeeping to rooms. Nice views from the balconies and restaurant. The rooms need better maintenance. Shower heads spray all over the place, or have very low flow. The mattress was broken and sunken on the side you get in bed! 15 inches of useless area to sleep. The pool is kept cold even with 90 degrees outside We’ll try a different hotel next time

Good housekeeping to rooms. Nice views from the balconies and restaurant. The rooms need better maintenance. Shower heads spray all over the place, or have very low flow. The mattress was broken and sunken on the side you get in bed! 15 inches of useless area to sleep. The pool is kept cold even with 90 degrees outside We’ll try a different hotel next time

The staff was personable and helpful from Jazz at reception; Ariella, Juan, and Emmanuel in dining; Henry with evening entertainment. All staff were so hardworking. They really made the stay special. The property is beautiful. Only downside is having to take a taxi everywhere and the long walk down to the pool, dining and beaches. The wifi is also a little spotty in the rooms.

The staff was personable and helpful from Jazz at reception; Ariella, Juan, and Emmanuel in dining; Henry with evening entertainment. All staff were so hardworking. They really made the stay special. The property is beautiful. Only downside is having to take a taxi everywhere and the long walk down to the pool, dining and beaches. The wifi is also a little spotty in the rooms.

Nice place. Internet is below par to say the least.

Nice place. Internet is below par to say the least.

Some people wanted to charge me more money than the orginal price for the All inclusive service for example the price to get the All inclusive service was around 1100 MX and the personal in the lobby that attended me, said 2000 MX, with the extra person service was the same they tried to charge me more money, but in this case, a young guy in the night shift in the lobby, gave me the right price, 320 MX per night. I just didn't like this, it's to expensive for the poor Service and room conditions. Great job from Pedro the waiter five stars for him.

Some people wanted to charge me more money than the orginal price for the All inclusive service for example the price to get the All inclusive service was around 1100 MX and the personal in the lobby that attended me, said 2000 MX, with the extra person service was the same they tried to charge me more money, but in this case, a young guy in the night shift in the lobby, gave me the right price, 320 MX per night. I just didn't like this, it's to expensive for the poor Service and room conditions. Great job from Pedro the waiter five stars for him.

The hotel could be great if they improved maintenance of the facilities including pool and beach area.

The hotel could be great if they improved maintenance of the facilities including pool and beach area.

Staff not friendly or courteous

Staff not friendly or courteous

Staff very friendly, and hotel very clean

Staff very friendly, and hotel very clean

A great hotel! Lovely rooms, comfortable beds/bedding, beautiful beach, great food in restaurant, very nice staff! We really enjoyed our stay there! Would definitely return!

A great hotel! Lovely rooms, comfortable beds/bedding, beautiful beach, great food in restaurant, very nice staff! We really enjoyed our stay there! Would definitely return!

Really beautiful place

Really beautiful place

clean, beautiful and super friendly staff. we were there during easter week and had the infinity pool to ourselves most of the day, just wonderful

clean, beautiful and super friendly staff. we were there during easter week and had the infinity pool to ourselves most of the day, just wonderful

Besides the property is almost new and the service is very good, the employees are way too kind there is a need to improve restaurant services, variety and peices. There is no way to charge $150 MXP for an order of french fries while a Club a sandwich costs the same. No relationship. No logic. For breakfast there is no option rather than to take the buffet. Sometimes you don't want to take it since you just want to have a coffee and toast. Some other details such as lights (too white during the night at the restaurant). Need to build a better experience. Again, the property is amazing, the beach and the pool side are very cool and functional. The service and the employees are great. Need to pay attention to details in terms of the experience, the food is very limited and the prices doesn't make sense. Will recommend it and definitely will come back with my kids. Thanks

Besides the property is almost new and the service is very good, the employees are way too kind there is a need to improve restaurant services, variety and peices. There is no way to charge $150 MXP for an order of french fries while a Club a sandwich costs the same. No relationship. No logic. For breakfast there is no option rather than to take the buffet. Sometimes you don't want to take it since you just want to have a coffee and toast. Some other details such as lights (too white during the night at the restaurant). Need to build a better experience. Again, the property is amazing, the beach and the pool side are very cool and functional. The service and the employees are great. Need to pay attention to details in terms of the experience, the food is very limited and the prices doesn't make sense. Will recommend it and definitely will come back with my kids. Thanks

Location beautiful! Learned i need to increase my Spanish but it would help if menus for example had an English option. Little help with getting to know available tourist attractions and how to access. Helpful staff but again language an issue.

Location beautiful! Learned i need to increase my Spanish but it would help if menus for example had an English option. Little help with getting to know available tourist attractions and how to access. Helpful staff but again language an issue.

The resort was super clean & the staff were SO friendly. The beaches were beautiful & secluded & that was our favourite part. But unfortunately there was no ambiance & zero entertainment. The only restaurant was a decent walk away & hiking back up that enormous hill was exhausting (but they will call a shuttle for u if ask them to). The menu was a bit lacklustre though & we took a taxi downtown 9/10 nights (about a 10 min drive). While there was some construction going on next door, the noise was minimal & it didn’t affect our visit.

The resort was super clean & the staff were SO friendly. The beaches were beautiful & secluded & that was our favourite part. But unfortunately there was no ambiance & zero entertainment. The only restaurant was a decent walk away & hiking back up that enormous hill was exhausting (but they will call a shuttle for u if ask them to). The menu was a bit lacklustre though & we took a taxi downtown 9/10 nights (about a 10 min drive). While there was some construction going on next door, the noise was minimal & it didn’t affect our visit.