The hotel was nice but charging for parking was not justifiable due to it's location. Nor do I appreciate being asked WHY i was in town. That's no one's business. The fireplace would NOT shut off but it gave zero heat anyway.

Was charged more then it said.extra charge for breakfast, extra charge for parking. 1st night teenage boys checked in 3 busloads. Very loud. Up n down halls slamming doors.

Was charged more then it said.extra charge for breakfast, extra charge for parking. 1st night teenage boys checked in 3 busloads. Very loud. Up n down halls slamming doors.

Great location. Great place to stay if you’re traveling with your dog as there is a dog friendly trail at the end of the parking lot behind the hotel. The room was great, clean and comfortable. Nice bar too!

Staff were amazing and very helpful.

Staff were amazing and very helpful.

Hotel great but downtown label a bit misleading

Hotel great but downtown label a bit misleading

The things that bothered us very much was that the hotel had a parking lot nobody else could use but charged $10 a night, and also charged $10 for each person for exactly the same breakfast that you get in similar class hotels, and it was even worse because there was no way to get waffles or pancakes because, as the attendant said, management had not given the ok to buy the machine. We could of course have gone to another place to get breakfast, this at least was voluntary, but not the the parking. And we were not informed beforehand of the extra charges when we made the reservation. Not happy! !

The things that bothered us very much was that the hotel had a parking lot nobody else could use but charged $10 a night, and also charged $10 for each person for exactly the same breakfast that you get in similar class hotels, and it was even worse because there was no way to get waffles or pancakes because, as the attendant said, management had not given the ok to buy the machine. We could of course have gone to another place to get breakfast, this at least was voluntary, but not the the parking. And we were not informed beforehand of the extra charges when we made the reservation. Not happy! !

We stay at holiday Inn express all the time and I've never been charged for breakfast or parking!! $10 was their favorite number! You want the same breakfast you get at every other holiday Inn express...$10 you want to park your car like you do at every other holiday inn express...$10. Plus they advertised as "DOWNTOWN" but it's a MILE WALK!

We stay at holiday Inn express all the time and I've never been charged for breakfast or parking!! $10 was their favorite number! You want the same breakfast you get at every other holiday Inn express...$10 you want to park your car like you do at every other holiday inn express...$10. Plus they advertised as "DOWNTOWN" but it's a MILE WALK!

Amazing front desk. Emilie is the best.

Amazing front desk. Emilie is the best.

Very nice place to stay. Would recommend to anyone.

We stayed for a week here for my boyfriend’s birthday. We had a phenomenal time exploring all the sites and visiting family nearby. We had impeccable service during our stay. Specifically Jeff Lyman gave us great recommendations of great foods atmosphere, hiking, etc. he was insanely well versed in the area and much of the area even further around downtown Durango. Our room was on the fourth floor with a balcony, it has its own living room area when you walk in, a mini fridge, Keurig, and a microwave. The balcony has an amazing view and we couldn’t ask for a more comfortable stay. The buffet breakfast is priced beautifully at $10 a person and has everything you need for a well balanced breakfast. To say this hotel is dog friendly is an understatement, the dog park steak is phenomenal, and all the rooms have what appear to be luxury vinyl which is much better than carpet in dog friendly hotels. I’d say majority of people who stayed here did have dogs, which was awesome. Would highly recommend staying here, it’s CLEAN and very inviting. If you’re not familiar with the sec Oscar’s is the best for breakfast, be sure to add your name to the waitlist ahead of time! It gets busy but sooooo worth it.

We stayed for a week here for my boyfriend’s birthday. We had a phenomenal time exploring all the sites and visiting family nearby. We had impeccable service during our stay. Specifically Jeff Lyman gave us great recommendations of great foods atmosphere, hiking, etc. he was insanely well versed in the area and much of the area even further around downtown Durango. Our room was on the fourth floor with a balcony, it has its own living room area when you walk in, a mini fridge, Keurig, and a microwave. The balcony has an amazing view and we couldn’t ask for a more comfortable stay. The buffet breakfast is priced beautifully at $10 a person and has everything you need for a well balanced breakfast. To say this hotel is dog friendly is an understatement, the dog park steak is phenomenal, and all the rooms have what appear to be luxury vinyl which is much better than carpet in dog friendly hotels. I’d say majority of people who stayed here did have dogs, which was awesome. Would highly recommend staying here, it’s CLEAN and very inviting. If you’re not familiar with the sec Oscar’s is the best for breakfast, be sure to add your name to the waitlist ahead of time! It gets busy but sooooo worth it.

Mostly good. Only complaint is that breakfast buffet closed at 9:30 which is too early for a weekend.

Mostly good. Only complaint is that breakfast buffet closed at 9:30 which is too early for a weekend.

Beds were uncomfortable, there were rose peddles left behind swept behind the room door from probably a former guests “romantic” night. We ask for a rollaway bed which they forgot about we called the front desk multiple times and they never answered we had to go down they told us they forgot which was like a couple hours after check in.

Beds were uncomfortable, there were rose peddles left behind swept behind the room door from probably a former guests “romantic” night. We ask for a rollaway bed which they forgot about we called the front desk multiple times and they never answered we had to go down they told us they forgot which was like a couple hours after check in.

Noisy from the room above and the beds are too soft. Otherwise it’s a good place to stay.

Noisy from the room above and the beds are too soft. Otherwise it’s a good place to stay.

Check in was at 3 but when we showed up they didnt have our room ready but would be just about 10 more minutes. We waited in the lobby for 45 minute and asked again and was told still not ready but offered us another room, one with out the view and fire place we had reserved. Then was asked to pay for the room when we were already charged through expidia. We asked if we were get a credit for taking a cheaper room and was told no but we could get a free parking pass. In the morning the breakfast was less then desirable. They were out of just about everything at 9am on a saturday and what they did have was not worth the extra fee that we were charged. The only good thing was the room was clean and easy to get to. Super disappointed.

The view was nice from our 3rd floor room. Bathroom was large and spacious. We didn't like that the bathroom door would open wide and hit the entry door. The staff was nice enough but the concessions items were less than worth it. I got an ice cream drumstick that had been previously melted and a Dr. Pepper that was flat. I dont think we would stay again. Ate in the restaurant and they'd had a replacement cook come in. The food was not great at all. The breakfast buffet the next morning was a $10 joke. opened up and

the shower wasnt working properly. Never got it fixed correctly the 5 days we were there. Footnote: no exhaust fan in bathroom nor was there a window. Never have I experienced that.

Loved that we were able have our pet with us. Clean rooms - really appreciate the laminate flooring. Super large dog park adjacent to parking lot!

This was like staying at an Embassy Suites, compared to the Baymont. We accidentally miscounted our days in Durango and needed an extra day. The Baymont could not accommodate us so we had to leave and I we are extremely greatful we found a room here. The room was amazing and super clean, wish we could have stayed here the whole time.

This was like staying at an Embassy Suites, compared to the Baymont. We accidentally miscounted our days in Durango and needed an extra day. The Baymont could not accommodate us so we had to leave and I we are extremely greatful we found a room here. The room was amazing and super clean, wish we could have stayed here the whole time.

Short stay

Charged $10/nite for parking and $10 for breakfast. Overcharged me for my room. Room didn’t have any toiletries & dispenser was broken. There was no bath mat & we almost slipped in the tub. You had to be a contortionist to reach the TP holder. The room above us had kids running around all night. And you had to insert your hotel key in order for the lights to work. Our view consisted of a dirt hill. Overall, worst hotel stay ever!

From the get-go it was a lot of miscommunication I was being charged $95 more than what I was quoted for a total on Expedia. The front Clerk that night just said oh it's third party fees and he was not helpful at all. Then the next day I got charged $15 for a property Improvement fee I didn't know about that included parking which I didn't know about either. The kind lady in the counter that day did remove it. Also the cleaning ladies skipped our room the first night and they would have the second day as well but we had to tell the front Clerk. A lot of confusion at checkout saying I was charged a certain amount yet my debit card showed another amount. I'm by no means a picky person but this place was really bad. Never again.