Location was beautiful

Their restaurant was not very good

We arrived super late, along with many others. The girl at the front desk was so nice and quick to get through the line of people. We stayed in a king suite, which was so spacious. I was completely impressed with the air conditioning temperature and how comfortable the bed and linens were.

The 3rd floor elevator button (to go down) wasn't working, so we had to play the up and down game in the only elevator working. Things could have been dusted, and bottles of soap, full, would have been nice. (They filled the bottles the next day)

Location ,clean

10 dollars a night to park when you are paying over 200 for the room. Not disclosed. Rediculous, Had to have my key reset 6 times in 5 days. Many others were experiencing similar problems. I’d come in each day from playing in a golf tournament and couldn’t get into my room. Two times in one night. I had the manager come to my room the first night to get the air conditioning up and running. The air unit made loud and creaking noises. I had my own fan thank God which drowned it out. Only two elevators and one was out of order. I heard it had been for a while. The condition of the building is deteriorating . It is not a good value for the rates. I would not recommend anyone stay there .

I have stayed in lots of Holiday Inns and always felt good about booking them because they are always good. Very disappointed in this one. It was obvious that it had not been cleaned well. Someone had used the bathroom and it was still in the toilet. There were peanuts in the floor. And only a comforter on the bed. No top sheet.

Did not feel it had been cleaned

Sadly, our trip to Durango will always be associated with the theft of a laptop. A police report was made and hotel management was made aware. I would ask that all parties continue to be vigilant and contact us should in the machine show up--regardless of how unlikely that is!

Location, staff, cleanliness, comfort

Location was good and the staff was very pet friendly and people friendly. Great dog park behind hotel.

Parking charge. Noise from other rooms. Was charged the one time pet fee each day.

The room was clean and cozy with the fire place. The bed was very soft and comfortable! We will definitly stay here again as long as the construction is complete!

Every thing was nice the room could have used more chairs to relax in. Also, the mantel on the fireplace was leaking sticky stuff. It ruined a pair of my pants. Construction was going on eve on Saturday and Sunday!