My stay at Alila was a mix of satisfaction and disappointment. The hotel had a peaceful and beautiful ambience, creating a calming atmosphere. However, there were some major inconveniences. Upon arrival, there was no lobby at the ground floor, nor staff to assist. Feeling lost, I had to Google their number, and I was informed the lobby was on a high floor (43 or 44). I requested a bellboy for luggage assistance, but waited nearly 25 minutes before someone came. Check in and check out were smooth, and the room was lovely. However, accessing the room required changing elevators, which felt cumbersome. Additionally, the lifts were slow, with long waits, and parking wasnt free for guests. On a positive note, I liked the small pantry on each floor, offering free snacks and drinks. Would I return? Likely not, as the inconveniences outweighed the experience.

Hotel is as beautiful as in the pictures. nice deco. friendly staffs.

Good

Good

Overall, we had a very comfortable stay at Alila. The staff was able to accede to my request for having a small slice of cake sent to my parents' room for their anniversary so that made their stay more meaningful. The rooms are on the top floors, and had excellent views! The rooms were also very generously spacious (we booked the basic room), and was a good respite to rest in after a day spent in busy KL. There are free snacks & coffee/tea all day at the lift lobby of your floor too. Generally, the rooms were well maintained and clean enough - however, some areas of the room were overlooked (vent above the shower area had collected dust, and the wall in the common bathroom area where the bathrobes were hung had water marks that have not been wiped down, fridge needed cleaning and the clothes cupboard had a musty smell too). There is no complimentary parking - although a flat fee is charged per day for multiple entries, and can be validated with a Touch and Go card. The breakfast spread was delicious, and had an ample selection of local food and international items. The staff at the restaurant were more than accommodating, and we had a very pleasant dining experience. The hotel, although located outside of the main KL city centre, remains accessible. It is connected by a linkbridge to a train station. The mamak food around the hotel is also a plus to checkout. We did not have time to experience the night life in Little India area, so will definitely come back for that.

Overall, we had a very comfortable stay at Alila. The staff was able to accede to my request for having a small slice of cake sent to my parents' room for their anniversary so that made their stay more meaningful. The rooms are on the top floors, and had excellent views! The rooms were also very generously spacious (we booked the basic room), and was a good respite to rest in after a day spent in busy KL. There are free snacks & coffee/tea all day at the lift lobby of your floor too. Generally, the rooms were well maintained and clean enough - however, some areas of the room were overlooked (vent above the shower area had collected dust, and the wall in the common bathroom area where the bathrobes were hung had water marks that have not been wiped down, fridge needed cleaning and the clothes cupboard had a musty smell too). There is no complimentary parking - although a flat fee is charged per day for multiple entries, and can be validated with a Touch and Go card. The breakfast spread was delicious, and had an ample selection of local food and international items. The staff at the restaurant were more than accommodating, and we had a very pleasant dining experience. The hotel, although located outside of the main KL city centre, remains accessible. It is connected by a linkbridge to a train station. The mamak food around the hotel is also a plus to checkout. We did not have time to experience the night life in Little India area, so will definitely come back for that.

Everything was perfect: spacious and clean rooms, friendly staff, and easy access from the station.

Everything was perfect: spacious and clean rooms, friendly staff, and easy access from the station.