Let's start with the good points - The team are great. Whoever is recruiting them for their personality and hospitality is doing a great job. Especially the team at the Isla bar - so friendly as are the breakfast team which takes some managing. The hotel is comfortable and well kept. Where the operation falls down - the food throughout is poor, uninspired and not the quality expected of a 4 star hotel. The exception is the breakfast omelette chefs - they're very good! Although the team are great, they lack training and taking ownership. If the hotel can get to grips with this, it would become a great hotel.

Stay away from this hotel. Because it is not a hotel it is a refugee camp. They are accepting nearly double hosts above their capasity. Everywhere was crowded. There was lines in restaurants and bars mostly. Biggest issues were about swimming. Most of public pools are possibly visiting by less amount of people. It was full with human. Sea was terrible too. Especially afternoon its coluor is turning brown. We checked out one day earlier.

Stay away from this hotel. Because it is not a hotel it is a refugee camp. They are accepting nearly double hosts above their capasity. Everywhere was crowded. There was lines in restaurants and bars mostly. Biggest issues were about swimming. Most of public pools are possibly visiting by less amount of people. It was full with human. Sea was terrible too. Especially afternoon its coluor is turning brown. We checked out one day earlier.

My stay was very good, the place is delightful, and most of the staff are very friendly and polite. I say most because the guy who checked me in (unfortunately, I don't remember his name) was rude and inattentive. I informed him that I had two separate reservations for two consecutive days and wanted to stay in the same room without needing to check in again. However, due to his lack of care on the second day, my room was blocked, and I had to go to reception to resolve this. Thankfully, I was perfectly assisted by another staff member (whose name I also don't remember) who quickly and very politely resolved my issue.   Another issue I find serious about the hotel is that despite using the term "ultra all-inclusive," the à la carte restaurants can only be used from the second day onwards, and I only found this out at the hotel reception. I checked the entire website and found no mention of this information.   There are also times when it's impossible to get any kind of complimentary free food because all the restaurants are closed, and there is no area where you can get any kind of snack.   The operating hours of the self-service restaurant do not match those stated on the website/check-in because half an hour before closing, there was hardly any food or utensils left for us to serve ourselves.   Overall, I enjoyed my stay and will definitely return to the hotel, but I believe that information regarding the use of the restaurants should be immediately included on the website.

My stay was very good, the place is delightful, and most of the staff are very friendly and polite. I say most because the guy who checked me in (unfortunately, I don't remember his name) was rude and inattentive. I informed him that I had two separate reservations for two consecutive days and wanted to stay in the same room without needing to check in again. However, due to his lack of care on the second day, my room was blocked, and I had to go to reception to resolve this. Thankfully, I was perfectly assisted by another staff member (whose name I also don't remember) who quickly and very politely resolved my issue.   Another issue I find serious about the hotel is that despite using the term "ultra all-inclusive," the à la carte restaurants can only be used from the second day onwards, and I only found this out at the hotel reception. I checked the entire website and found no mention of this information.   There are also times when it's impossible to get any kind of complimentary free food because all the restaurants are closed, and there is no area where you can get any kind of snack.   The operating hours of the self-service restaurant do not match those stated on the website/check-in because half an hour before closing, there was hardly any food or utensils left for us to serve ourselves.   Overall, I enjoyed my stay and will definitely return to the hotel, but I believe that information regarding the use of the restaurants should be immediately included on the website.

Overcrowded Hotel, hard to find tables in the Buffet Restaurant; Quality of Food below Average, Room Comfort is below Average as well.

Overcrowded Hotel, hard to find tables in the Buffet Restaurant; Quality of Food below Average, Room Comfort is below Average as well.

Poor check in experience. Had to collect my bags myself. Never got dinner reservation. Broken bath door handle. Key card broken. Always was seated at the back for dinner. No accountability