We stayed at U Residence Hotel on our road trip to Queenstown and on our return. We absolutely loved this place and we were travelling with our wee dog who was able to stain our room. It was extremely clean, warm and the location is amazing, both for food and to the Ferry. Check in was easy and contactless. Definitely will stay here again with or without dog.

We stayed at U Residence Hotel on our road trip to Queenstown and on our return. We absolutely loved this place and we were travelling with our wee dog who was able to stain our room. It was extremely clean, warm and the location is amazing, both for food and to the Ferry. Check in was easy and contactless. Definitely will stay here again with or without dog.

It is advertised as a hotel, but is actually more like serviced apartments. No parking, no checkin desk etc, no dining.

It is advertised as a hotel, but is actually more like serviced apartments. No parking, no checkin desk etc, no dining.

We had a great stay - it was cool having our little dog stay with us.

We had a great stay - it was cool having our little dog stay with us.

Amazing location to waterfront and Courtney place. Great balcony overlooking Wakefield st. Super comfy bed. Great space inside apartment. Some furniture looking a little tired. But overall exceeded expectations

Amazing location to waterfront and Courtney place. Great balcony overlooking Wakefield st. Super comfy bed. Great space inside apartment. Some furniture looking a little tired. But overall exceeded expectations

Convenient location very close to TePapa

Convenient location very close to TePapa

Handy central city - tidy and generous room with nice layout

Handy central city - tidy and generous room with nice layout

Disappointment is a nice way of putting my stay at U Residence, Wellington. Online it says the hotel is 4 stars that unfortunately is a joke. Let’s start dishwasher doesn’t work, smoke butts and ash tray on balcony, no pen or paper to write on. Couldn’t connect to the wifi. One rubbish bin that was the size of a peg basket and no refil rubbish liners for when full. No soap. No vacuum cleaner, had a washing machine but no instructions or powder and no line to put clothes on. The shower bottom was uneven and slippery, my 70 yr old dad whom I stayed with slipped over while getting in. Also says pet friendly, no where for your pet to get outside no courtyard had to walk over 1 km for my service dog to wee each time. No stairs to access only a dirty lift. The doors are difficult to unlock and heavy. I was told the hotel had limited parking so asked as a disabled person for parking and the hotel has actually no parking at all it’s inside a shared building. We checked out at 7:30am because of all these factors it was an awful nights stay. I really am wanting a refund because it ruined our entire trip to Wellington and was not worth the money spent. It felt more like a brothel than anything else. I found it hard to give it 1 star. Very misleading online. Also said has sound proof walls that’s not true we could here everyone come and go and both sides of our room shower and use the toilet. Toilet paper was 1 ply but so thin you couldn’t even get it off the roll properly. Refund pleas!

Disappointment is a nice way of putting my stay at U Residence, Wellington. Online it says the hotel is 4 stars that unfortunately is a joke. Let’s start dishwasher doesn’t work, smoke butts and ash tray on balcony, no pen or paper to write on. Couldn’t connect to the wifi. One rubbish bin that was the size of a peg basket and no refil rubbish liners for when full. No soap. No vacuum cleaner, had a washing machine but no instructions or powder and no line to put clothes on. The shower bottom was uneven and slippery, my 70 yr old dad whom I stayed with slipped over while getting in. Also says pet friendly, no where for your pet to get outside no courtyard had to walk over 1 km for my service dog to wee each time. No stairs to access only a dirty lift. The doors are difficult to unlock and heavy. I was told the hotel had limited parking so asked as a disabled person for parking and the hotel has actually no parking at all it’s inside a shared building. We checked out at 7:30am because of all these factors it was an awful nights stay. I really am wanting a refund because it ruined our entire trip to Wellington and was not worth the money spent. It felt more like a brothel than anything else. I found it hard to give it 1 star. Very misleading online. Also said has sound proof walls that’s not true we could here everyone come and go and both sides of our room shower and use the toilet. Toilet paper was 1 ply but so thin you couldn’t even get it off the roll properly. Refund pleas!

I found it disappointing. It is more like an AirBnB than a hotel. I wanted interaction, someone to recommend restaurants, arrange a taxi, etc. Instead I got a ‘contactless’ reception - otherwise known as a key lock box !!! Disappointing. If you want a hotel with staff, book somewhere else.

I found it disappointing. It is more like an AirBnB than a hotel. I wanted interaction, someone to recommend restaurants, arrange a taxi, etc. Instead I got a ‘contactless’ reception - otherwise known as a key lock box !!! Disappointing. If you want a hotel with staff, book somewhere else.

Was rear to stay close to ferry terminal for early sailing in morning. Also having no time pressure arriving to get key great for travel.

Was rear to stay close to ferry terminal for early sailing in morning. Also having no time pressure arriving to get key great for travel.

Perfect location for Wellington sightseeing - next to new convention centre, 2 minutes walk to Te Papa and the waterfront, 3 minutes walk to nightlife in Courtenay Place

Perfect location for Wellington sightseeing - next to new convention centre, 2 minutes walk to Te Papa and the waterfront, 3 minutes walk to nightlife in Courtenay Place

Great location for Te Papa, Michael Fowler Centre & the New Convention Centre. Comfortable room with kitchen, close to supermarket if you want to supply your own food. Good blackout curtains, bed comfortable but would have preferred a King (there is plenty of room for one). Air Con for heating works well. Watch out for the small lip when getting into shower. Nespresso coffee machine down the hall very handy. Doesn't have Sky TV NZ but its still a good smart TV. Just remember this is a single floor hotel with no reception sk you cant leave your bags there early or after checking out. Te Papa Museum has pay for bag lockers until 6pm. Slightly cheaper than near by hotels.

Great location for Te Papa, Michael Fowler Centre & the New Convention Centre. Comfortable room with kitchen, close to supermarket if you want to supply your own food. Good blackout curtains, bed comfortable but would have preferred a King (there is plenty of room for one). Air Con for heating works well. Watch out for the small lip when getting into shower. Nespresso coffee machine down the hall very handy. Doesn't have Sky TV NZ but its still a good smart TV. Just remember this is a single floor hotel with no reception sk you cant leave your bags there early or after checking out. Te Papa Museum has pay for bag lockers until 6pm. Slightly cheaper than near by hotels.

Was a bit difficult to check in as I arrived late. I did not have internet with me so I had to ask a passer by to help me ring the manager. It took some time to do this and was stressful. The property itself is situated very conveniently, though my room was a bit outdated and dark. Washing machine is great and I appreciate having this feature.

Was a bit difficult to check in as I arrived late. I did not have internet with me so I had to ask a passer by to help me ring the manager. It took some time to do this and was stressful. The property itself is situated very conveniently, though my room was a bit outdated and dark. Washing machine is great and I appreciate having this feature.

Everything is fine; A dishwasher and a laundry machine are equipped in the room and powder is supplied. A fire evacuation drill was held during our stay; It showed this hotel was reliable.

Everything is fine; A dishwasher and a laundry machine are equipped in the room and powder is supplied. A fire evacuation drill was held during our stay; It showed this hotel was reliable.

Like the freedom in the apartment, instand heater. It will be perfect if the property can orivide free parking for the guests. 😀

Like the freedom in the apartment, instand heater. It will be perfect if the property can orivide free parking for the guests. 😀

Great location, spacious & tidy.

Great location, spacious & tidy.

I never post reviews, even if I've had a bad experience, but making an exception. Room seemed ok at first but the bed completely fell apart as soon as I laid down. Has wooden slats which I tried to fix but the attachments were broken so it kept falling apart. Ended up pulling the mattress off and sleeping on the floor. Everything is contactless, including check-in, so no one to contact. Ran into to the manager the next morning who was apologetic but refused to even provide a partial refund. Hotels.com was not at all helpful and simply said there's nothing they could do if the manager refused. At the least, hotels.com should be able to confirm that basic features, like safe hotel beds, are available in the hotels they have on their site.

I never post reviews, even if I've had a bad experience, but making an exception. Room seemed ok at first but the bed completely fell apart as soon as I laid down. Has wooden slats which I tried to fix but the attachments were broken so it kept falling apart. Ended up pulling the mattress off and sleeping on the floor. Everything is contactless, including check-in, so no one to contact. Ran into to the manager the next morning who was apologetic but refused to even provide a partial refund. Hotels.com was not at all helpful and simply said there's nothing they could do if the manager refused. At the least, hotels.com should be able to confirm that basic features, like safe hotel beds, are available in the hotels they have on their site.