Disgusting hotel. No room service as in cleaning of room. Carpets filthy. Pillows filthy as well as blankets. Bugs in room. Bathrooms filthy and mouldy. Repeated requests to clean and change totally ignored by Expedia and the hotel. Have a disabled daughter so made the the situation much harder to handle or change hotels once we had arrived and checked in very very disappointed. Stay away.

Not as expected with the price charges as you will get something much better around with lower price

Great place, just next to Prophet’s Mosque

I stayed over 7 days, nobody came to clean my room or changed bin. I rang receptionist over 10 times regarding bin change or bedding but nothing happened. Then l changed bin myself. They don't care about hygiene or anything.

amazing facility, i asked for late checkout and they were very accomodating. the bed was SUPER comfy and room super clean only thing they can improve perhaps is may be consider changing sink of bathrooms - not dirty at all, but just had some crack in it. I am sure that is NOT the case every room. Overall, I would love to stay here AGAIn. so convienant to shopping and musjid. LOVED IT.

We had to wait for over an hour to get our room. Bathroom was dirty and you can see mould. No toilet roll. 4 beds were cramped in room meant for two beds. Hardly enough room to put luggage and be able to walk freely in the room. Expedia should not rate it as a 4 star hotel.

Good

Room service boys but not the front desk stuff

Very unhelpful and indifferent staff at the check/in counter. Dirty rotting wooden doors in the restrooms Horrible dirty rooms

Not in a state that should accept guest.

Location is great 👍 near Masjid Nabwi. Everything else is poor about this hotel. Not clean. Staff not professional, and customer service is not good.

front desk team are more focus on group or big team guest. they don't care about small group or 1 or 2 rooms guest. I had my kids with me, they refuse to warm a glass of milk though I can clearly see a microwave is sitting close to front desk. we went to next door hotel and they warmed it for us.

Unfortunately hotel was not good enough at all terrible services specially no Internet in the room, only benefit was it was close to Haram Shareef apart from that nothing to like about. I would suggest any other hotel which is near to Haram Shareef there are plenty of hotels which are near to Haram Shareef but please don’t book this hotel if you are travelling or staying with your family

Horrible staff who do not speak english and no cleaning . only one access card .

The individuals at the front desk told us we had come to the wrong hotel when we arrived. They had over booked and this seemed to happen almost everyday around check in time. They are always over booking and sending off people to hotels in the nearby vicinity that are very bad in service. Be sure to speak to manager when faced with such a situation. Wifi was not good at all - had to reconnect every minute to it.

We requested a late check in and we arrived around 8 pm with two sleeping toddlers and our room was not ready yet and had to wait about 30 minutes. The room is very small, carpet was dirty and you can feel it when you walk on it. The water boiler was dirty that we never used. The bed was clean. Bathroom was clean but very tight that you pump on everything. The only positive is that it’s close to the Mosque that you directly get to gate 16. Unfortunately, we may not stay there again.

Poor service for 4* hotel. Hardly any water in rooms. Tea coffee not supplied in rooms. Paid to get tea and water from outside. Would not recommend to anyone.

Most dirty and unprofessional hotel I have ever lived in medina. Staff don't understand English at all, you must have someone speak other language other than English May work in housekeeping to translate to front desk. Counter peoples are extremely rude. AirCondition wasn't working and it's took 4 day to technician to arrive and even didn't fix to work. No housekeeping at all.

Zowar is a decent hotel. Given the hotel price point, it offers a good experience during one's stay.

i booked delux room but i get the room one bed was broken and the other bed matres was unbalanced they changed my room and gave me standard room even i paid for delux

No body come to in our room in three days stay for cleaning only is near to Masjid Nabavi