Very disappointed to receive a cancelation due to “unforeseen circumstances” at 3:54pm of the arrival date when the check-in time is at 4:00pm. We notified Club Wyndham La Cascada a few days in advance of our late check-in. We were traveling with parents (in their 70’s) and arrived much later due to the severe weather on Thursday night. Having to deal with relocation for an hour late that night due to the cancellation is very disappointing. We were relocated to a lesser quality hotel and far from the original location.

Very disappointed to receive a cancelation due to “unforeseen circumstances” at 3:54pm of the arrival date when the check-in time is at 4:00pm. We notified Club Wyndham La Cascada a few days in advance of our late check-in. We were traveling with parents (in their 70’s) and arrived much later due to the severe weather on Thursday night. Having to deal with relocation for an hour late that night due to the cancellation is very disappointing. We were relocated to a lesser quality hotel and far from the original location.

everything was good.

everything was good.

The staff were amazing!!! I would definitely visit again.

The staff were amazing!!! I would definitely visit again.

We had a wonderful time

We had a wonderful time

Walking distance to the River Walk.

Walking distance to the River Walk.

Our experience with Club Wyndham, La Cascada was absolutely horrible! We traveled over 1500 miles for what we hoped would be an unforgettable birthday trip with friends in San Antonio, Texas. We booked the club Wyndham La Cascada in early January and the reservation was fully paid for. However, hours before our arrival in San Antonio, we received an urgent message stating that our reservation was canceled and we would need to call a number for help with a new reservation, I could not believe… I was distraught and in total disbelief!! We had reserved and paid for a two bedroom suite at the club Wyndham La Cascada, and finding a similar accommodation would be next to impossible. I truly believe that we were bumped with the excuse that no rooms were available. Rates for the suite we had were posted for much higher rates that we paid for in January. With only hours before our arrival in San Antonio, we had to settle for whatever was available and with Spring break in Texas, the options weren’t great. We ultimately settled for a Residence Inn by Marriott. We were lucky to have found a place to stay and for this, we were most thankful. However, the unit at the Residence Inn was not comparable in size or quality to what we would have had at La Cascada but with no other options we had to settle for this, I would not recommend Club Cascada by Wyndham as they don’t hold true to their commitment, and there is lack of transparency and they lack customer empathy!

Our experience with Club Wyndham, La Cascada was absolutely horrible! We traveled over 1500 miles for what we hoped would be an unforgettable birthday trip with friends in San Antonio, Texas. We booked the club Wyndham La Cascada in early January and the reservation was fully paid for. However, hours before our arrival in San Antonio, we received an urgent message stating that our reservation was canceled and we would need to call a number for help with a new reservation, I could not believe… I was distraught and in total disbelief!! We had reserved and paid for a two bedroom suite at the club Wyndham La Cascada, and finding a similar accommodation would be next to impossible. I truly believe that we were bumped with the excuse that no rooms were available. Rates for the suite we had were posted for much higher rates that we paid for in January. With only hours before our arrival in San Antonio, we had to settle for whatever was available and with Spring break in Texas, the options weren’t great. We ultimately settled for a Residence Inn by Marriott. We were lucky to have found a place to stay and for this, we were most thankful. However, the unit at the Residence Inn was not comparable in size or quality to what we would have had at La Cascada but with no other options we had to settle for this, I would not recommend Club Cascada by Wyndham as they don’t hold true to their commitment, and there is lack of transparency and they lack customer empathy!

Nice place! Comfy bed and quiet. We did have to move due to a leaking a/c unit that soaked an area of the carpet. Then the ice maker of the unit we moved to was not working, but we were given a 5 lb bag of ice to remedy that.

Nice place! Comfy bed and quiet. We did have to move due to a leaking a/c unit that soaked an area of the carpet. Then the ice maker of the unit we moved to was not working, but we were given a 5 lb bag of ice to remedy that.

Great property. Location was perfect, facilities on point. Customer service was lovely, BUT I was just interested in staying the 2 nights as booked, bot being pressured to do the timeshare sales pitch. Valet parking service was excellent.

Great property. Location was perfect, facilities on point. Customer service was lovely, BUT I was just interested in staying the 2 nights as booked, bot being pressured to do the timeshare sales pitch. Valet parking service was excellent.

Just a short walk to the main riverwalk area. Room was good size, it was quiet and clean. Staff was friendly and helpful. Would definitely stay again.

Just a short walk to the main riverwalk area. Room was good size, it was quiet and clean. Staff was friendly and helpful. Would definitely stay again.

My husband and I stayed here for NYE 24 for our 17th anniversary. It was a great time. There were s’mores earlier in the evening and champagne on the roof top pool deck at midnight, wasn’t expecting any of that. The staff was great, the room was very clean, valets were great, it’s a great location, just wonderful over all in my opinion.

My husband and I stayed here for NYE 24 for our 17th anniversary. It was a great time. There were s’mores earlier in the evening and champagne on the roof top pool deck at midnight, wasn’t expecting any of that. The staff was great, the room was very clean, valets were great, it’s a great location, just wonderful over all in my opinion.

Great location

Great location

Great property. Great room. Nice amenities.

Great property. Great room. Nice amenities.

The staff was AMAZING! They were professional, helpful, happy, and an absolute pleasure to interact with.

The staff was AMAZING! They were professional, helpful, happy, and an absolute pleasure to interact with.

Great people working there!

Great people working there!

Didn’t have balcony right on the river side but very nice to sit outside at night or morning with beverages and people watching. Everyone was very nice and friendly and valet parking staff was great. Ended up sitting through a two hour presentation re: timeshare opportunity but other than that it was a great experience Easy access to river walk and Southtown restaurants and breweries

Didn’t have balcony right on the river side but very nice to sit outside at night or morning with beverages and people watching. Everyone was very nice and friendly and valet parking staff was great. Ended up sitting through a two hour presentation re: timeshare opportunity but other than that it was a great experience Easy access to river walk and Southtown restaurants and breweries

Courteous staff and close to everything

Courteous staff and close to everything