The resort is in dire need of a top-to-bottom renovation or a full redevelopment. It may have been a luxurious resort at one point, but it is old, dated, and not maintained well. The front desk staff were rude and off putting, making me feel undesired from the moment I arrived through the moment I checked out. They were non-accommodating, didn’t provide any information on the amenities, and were dismissive to any concerns brought to their attention. Don’t be fooled by the attractive prices, as there are fees and penalties at every step - if you lose your towel card, your wristband, your room key, etc, you will be charged upwards of $50 USD each for replacement. Even though it is advertised as “all inclusive,” there are service fees at every step for amenities such as room service. The room was serviceable at best, with unreliable water pressure, calcium buildup around plumbing fixtures, and no information provided for ordering room service. On the one occasion I was able to successfully order room service, I had to walk down to the front desk (because the don’t answer the phone) where I was read the menu over the front desk phone (because there is no physical menu). The food that arrived was inedible, I took one bite, threw the rest away, and went to sleep hungry. This is after spending $10 on the “service fee” to have it brought to my room. Overall a terrible experience. The only positive comment is that the cleaning staff did a great job with my room each day.

The property itself isn't terrible, but the resort is super restrictive and food options are limited. It's pretty much bedtime for everyone at 10pm. The bars close down, no food available and the pool is shut down around 7pm nightly. I would not stay at this property again if they offered it for free. I would much get my money's worth at a much better resort that makes you feel welcomed and appreciated. The rooms were clean but the water barely got warm. I complained to the front desk and it got just a bit warmer (enough to finally have steam on the mirror I'M NOT EVEN EXAGGERATING ONE BIT). Don't misplace your key card that will be a $40 charge. I was with a large group of about 50 people and they made all of us feel like we were a unconvinience to them. NEVER WILL I STAY AT THIS PROPERTY AGAIN!! The light tower club/restaurant was closed the entire time.