The location was perfect, the staff were fantastic, it was so spacious, honestly it was faultless

Cozy, secluded with open fire in room and excellent food.

Noisy footsteps from room above us (we were in room 702).

Close to local bus stop, hot tub, fireplace in the room, ambience of room.

No fridge in room, beds were a bit firm for my liking

Great location for wedding at Tunnel Mountain Reservoir. The staff was very pleasant.

The room was old, and shabby for the price you pay. No fridge in the room. The drain backed up and bath flooded when you took a shower, wiping up the floor after was an eye opener....the towels were covered in filth! Considering the price for two nights was equal to a monthly mortgage payment, I will not be going back to this hotel. Used to be one of the best hotels on tunnel mountain.

Closer to downtown

the TV doesn’t work, no microwave , hard to open the door using the key, no fridge

Location was good

The shower was terrible…very dangerous….we had to put a towel down on the floor after almost falling….and you have to be in the shower to adjust temperature….very poor set up. We were dropped off by our tour bus and our room was quite always from the office….we are in our 60s ….so I asked for help getting our bags to our room. We went to bed and it was extremely noisy out….would not recommend this lodge to anyone

The rooms were beautiful and the surrounds were stunning! Loved the look of the buildings!

Food

Size of the room

balcony, parking was great

the room looks MUCH bigger online in the photos, Dan was left but didn’t plug/reach anywhere near beds, water ran dirty so didn’t have drinking water unless bought bottled.

location

they had few rooms where there was construction next to it. They should shut those rooms till they finish the construction.

It is a lovely lodge, with decent sized room. The lodge and neighborhood was cozy, close to hiking paths. Furthermore the restaurant from the lodge was quite good.

Some things in the room looked a little outdated and could use some renovation or repair. The menu in the restaurant could have some more vegetarian options. Lastly not all restaurant staff felt sincere and/or friendly

Location at Tunnel Mountain.

Great location away from the crowds of central Banff. Nice big hot tub, comfy beds.

Staff in the restaurant wasn't very professional but food was decent.

Amazing view of the mountain from the lodge, great location and warm staff. We particularly loved the fireplace

Bed was comfortable. The room had a fireplace which was nice. Staff was great

Had to lug luggage up flight of stairs. Room was very old compared to pictures.