A bogus "pending" charge appeared on my credit card after I checked out. I checked out in person and was told my bill was complete and paid. Two calls to the accounting office have received no response so far.

the restroom doors actually close

you could very loudly hear the toilet being flushed in the next room

It has everything you could need as far as amenities and the gym was great! Unfortunately the pool was under construction during our stay.

I NEVER write bad reviews but I have to say our stay here was not awesome. Our room was SO beyond gross. The carpet had huge stains everywhere. There were bloody hand and finger smears going down the wall near the window. One of our beds had not been changed clearly… like it was SO disgusting!! We called to ask for the bed to be changed and the cleaning gals just left the sheets on the counter for us to do it ourselves which is ok but was a little inconsiderate. We had other family members staying in other rooms that were really nice. Not sure why we were given the “murder” room when clearly they had way nice spaces. I know this hotel allows dogs, which is AWESOME but maybe don’t put people that don’t have a dog with them in a room that clearly would be more suited for that situation.

No hot water, cold . Dirty room carpets

everything. The staff was friendly and helpful, the room was really nice and beds comfy.

the sound of sirens through the night

Location and feeling of the hotel. Loved the food delivery robot ;)

n/a

The bar and the food was excellent. Hospitality was great as well.

The bed was stiff like sleeping on a box spring without a mattress. The pool was cold. The bathroom had stains on the ceiling.

really nice things they had going on for the Balloon Fiesta!

I didn’t have the breakfast. I didn’t receive any coupons for breakfast.

2 big issues. The room heating/cooling unit was noisy. On and off all night. The bathroom floor needed a serious cleaning and the carpet had numerous obvious stains. I expected more for the price I paid.