The room was nice except our phone wasn't working in the room, so no room service etc...Everything else was good. The location was great! In walking distance to several restaurants, although there is a restaurant and Starbucks at Marriott. We were intown one-night for VUU football game and enjoyed our stay. Will definitely stay again next time in Richmond 😊

The phone or TV not working 😕 They came to fix the TV problem, but I guess they didn't get work ticket for phone because it wasn't fixed.

Nothing

Hotel double charged me at arrival and delayed to return my money, they never answer the phone and customer service was terrible, I had to wait over a month to get my refund

Staff was amazing. Facility was beautiful.

Bed was not comfortable. Felt it way too hard for our comfort. Mistakenly booked a full size bed.

The spacious lobby was very nice. The Staff members were patient and courteous.

Parking was a little problematic, but with Valet it's not a big deal.

There were only 2 elevators working

Short drive to VCU Medical. My room was very nice and comfortable. The room service staff and food were exceptional.

Nothing

Location was great. Staff were great. Starbucks in lobby is a bonus.

We would have eaten at the hotel twice had the kitchen been open a little later.

Customer service and cleanliness.

Hotel as over all.

The location

The elevators were being repaired.. the one that was working was super slow and crowded .. The air conditioning in our room wasn't working that good

Location is good. It’s in walking distance to all the historic monuments. Beds were comfy.

Breakfast was not possible unless booked in advance which the check-in staff didn’t tell us. Parking was hideously expensive. The lifts were broken and one needed to use the service lifts. While the reception area wows the guests, the rest doesn’t.

Bar was decent Staff was friendly

No safe in the room No hooks to hang towels Parking is expensive

The Room was amazing. Fairly clean and comfy. A few outdated furniture pieces but it didn’t ruin the room.

When we first arrived the Valet Guy just opened the door while my partner was getting us checked in. He stated that he saw keys and was going to move the vehicle yet he had not been asked to valet the vehicle , didn’t know if we were guest or not but just jumping in someone’s vehicle this is not ok. This was also a little scary. There was a ridiculous line to check in and for the elevators. There were 4 elevators but only 2 that were functional. This was a busy weekend so all the elevators should have been operable. Complete disappointment for Marriott. Lastly when we attempted to use valet it took them 20 minutes to bring our vehicle up. There were a lot of employees yet there seemed to be much confusion and no structure or system.

Nice

Staff

Clean and friendly staff

From 10th floor facing street could still hear cars passing and music eventhough it was after 2am

Lovely room very clean

The hotel was gorgeous and very big. It was nicely laid out. It was very clean. The staff were so very helpful. Oh my gosh the Starbucks was amazing.

The restaurant had poor food. The hushpuppies were disgusting. They needed better options.

The room and the view

Breakfast could’ve been better but I might have just chosen the wrong thing

Beautiful property and room.

Staff did not bring silverware with room service.