rooms very clean

N/A

The staff at check in was horrendous not helpful at all misinformation I was travelling with elderly with mobility issues and was made to park in the parking garage and walk…. And was never told that the doors were locked until 6am Also was misinformed about a pizza place being within walking distance IT WAS NOT!!!

Comfort, cleanliness, location, staff were all great

Breakfast area under construction. Expensive Valet service prefer to self-park

There was no restaurant because of construction. But the staff was great

noise

Location

Room windows filthy. Blood stained sheets. Overall hotel was old/outdated.

I was given FOUR different room keys before finally getting one that didn’t already have a guest in there. The first room key I was given didn’t work, the second one, I walked in on a man undressing who yelled for me to come back when I ran away startled. The third room my husband and I also walked in on a man undressing. The fourth room security checked for us before we went in. We were not compensated or offered anything for the inconvenience and overall traumatizing experience. I felt unsafe the entire time there.

Nice overnight stay in Lansing

They were remodeling, however the staff did everything to make stay great

The location was great for us and the view from our room was great.

The hot tub was broken, the pool was freezing, the elevators needed cleaned and the hallways vacuumed.

The newly renovated room was just what we needed after a long day of wrestling. The bed was super comfortable.

There are as still some renovations being done so the hot tub was sadly closed for maintenance.

The location of the hotel is good, central to Downtown Lansing.

They were undergoing renovations, which I knew. However, there was no mention of the fact that all of their restaurants and bars were closed.

We were disappointed the bar was closed in the evening

clean

over priced due to construction and the pool/hot tub closed. No microwave available either

location. love the walkway to the event center.

parking cost. hotel and city should provide a total $15 day fee even if you leave off and on.

It was a very nice hotel

The pool was closed and We were not informed of that. Before I were trip Also the bar had to close early on friday

I liked that it was connected to the convention center. The staff was nice and the rooms were cleaned. The walk in shower was very roomy as well.

I booked our room thru booking.com and they did not mention they were remodeling when we stayed there so the pool was closed unfortunately.

Nothing

They lied on what was under renovation then proceeded to do a un authorized charge had to get a hole new card

location

lack of help - short staffed.

Remodeling If i would have know wont have stayed

The staff was friendly, the room was clean

building is old, some of the hallways were quite dirty but they are going some remodeling so it was understandable

room was ok

very overpriced comparing to the value ,, they don’t have parking or value !! old building needs remodeling

Good location for our event and nice shower

Beds were hard and ice machine was not working on my floor

pool stayed open late.

our room was COLD! furnace needs to be fixed.

road construction by property