Casa Palma Hotel

Casa Palma Hotel Hotel in Playa del Carmen

3.7

Good(255 Reviews)

Hotel in Playa del Carmen

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsAir conditioner, Internet / Wifi, Parking and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

In a prime location in the Centro district of Playa del Carmen, Casa Palma Hotel is set 400 metres from Playacar Beach, 200 metres from ADO International Bus Station and 400 metres from Playa del Carmen Maritime Terminal. The property is located 3.

Amenities

Air conditioner

Internet / Wifi

Parking

Balcony or Patio

Wheelchair accessible

Family friendly

Map of Playa del Carmen

Nearby attractions

Available Rooms

Double Room with Two Double Beds

2 Double • 139 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Standard Quadruple Room

1 Double • 226 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Superior Family Room

2 Double • 204 ft²

Sleeps 5

You'll be directed to Booking.com for availability & pricing

Twin Room with Terrace

1 Double • 139 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Queen Room

1 King • 139 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

$$$$

Casa Palma Hotel

$$$$

3.7

Good(255 Reviews)

Hotel in Playa del Carmen

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsAir conditioner, Internet / Wifi, Parking and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Amenities

Air conditioner

Internet / Wifi

Parking

Balcony or Patio

Wheelchair accessible

Family friendly

Map of Playa del Carmen

Nearby attractions

Available Rooms

Double Room with Two Double Beds

2 Double • 139 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Standard Quadruple Room

1 Double • 226 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Superior Family Room

2 Double • 204 ft²

Sleeps 5

You'll be directed to Booking.com for availability & pricing

Twin Room with Terrace

1 Double • 139 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

Queen Room

1 King • 139 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Reviews

3.7

Good(255 Reviews)

100% verified reviews

3.0

Jul 2024

La ubicación es muy buena.

Lo mejor del hospedaje es la ubicación que queda a 2 cuadras del ADO turístico, a 4 cuadras de la playa, a 2 cuadras del sector comercial y de la Quinta Avenida. La habitación es amplia y la cama también. Los encargados del hotel son personas amables, nos permitieron guardar el equipaje desde temprano hasta la hora del check-in, para que pudiéramos realizar nuestras actividades en Playa del Carmen.

La habitación es oscura, aunque tiene una ventana (que no se puede abrir) y se corra la cortina, como da al interior del hospedaje, de todas formas queda completamente oscuro. No hay iluminación ni ventilación natural dentro del cuarto. Esto genera un fuerte olor a humedad. Las habitaciones de las fotos lucen mejor que la que nos correspondió. Considero que el precio que se paga es muy alto para lo que se ofrece, sin embargo, es difícil encontrar algo más barato y mejor en Playa del Carmen.

5.0

Feb 2024

Muy bien

Estuvo hermoso

El modo de la señora q nos recibió las toallas

4.0

Jan 2024

Traditional fan cooled room overlooking a garden, everything works, just 5 m to beach.

Traditional mexican fan cooled room overlooking a garden. wifi works, water reliable and sheets clean. Freindly staff especially Lucio. Reasonably central and much quieter than Avenue 5, just 5 minutes from the beach.

Some bulbs missing, we carry 2 plugin bulbs whenever we travel. No hooks to hang things on. No water glasses in room.

2.5

Jan 2024

Mittelmäßig

Die zentrale Lage.

Personal spricht kein Wort englisch. Bei der Buchung stand, Klimaanlage. War aber nur Fan. War aber zu warm, für nur Fan. Verhandelt, aber keine Chance, extra 6€ für die Klimaanlage.

3.0

Apr 2023

Pleasant

in shower only cold water

3.0

Apr 2023

adequate for a brief stay

close to bus station

it was difficult to find the hotel. It is small and between 2 other hotels. the sign was so small, I walked past it

4.0

Mar 2023

Very good

Located on the Main Street, I thought it would be noisy. It is not. I had a nice stay with the staff always trying to be ahead of the game.

Some guess coming late are sometimes noisy.

4.0

Feb 2023

This place really makes an effort, great value.

This obviously looks like a low cost motel (old style curtains etc.), no pretending to be something it's not there. But I was very pleasantly surprised about how much they still made the effort to provide little things that much more expensive places I stayed in over this Mexico trip didn't bother to provide. Especially as it's such a prime location 2 blocks from the beach and on Avenida Juarez, they could easily just lean on that for the price. For example, the bed is huge and was quite comfortable, I always check every inch of beds in hotels and this was always clean with no stains, the room was diligently cleaned everyday, the airconditioning was superb, there was a desk & chair and this is the only hotel (of about 6) I stayed in while in Mexico that provided a wide range of cable channels with audio that could be changed to English with no issues. Honestly, have to give them props for trying.

Didn't really use the towels as, unlike the bedding, I kept seeing stains. The corridors were used by large families or groups of people making noise right outside my door till very late. Also not necessarily a negative but this was the first and only place I saw a sign for not flushing toilet paper down the toilet at all. This was extremely odd to me but then I found out it is actually quite common in Mexico. I'm afraid I just couldn't do it. I also didn't see this in any other hotel so I guess their plumbing also is relatively not great? Also took a while for water to get hot and would have been nice to have a sign saying which is which, especially if I have to wait for one of them to heat up.

4.5

Jan 2023

Superb

Location was perfect, so close to the beach, across from Oxxo and so close to ADO bus station. Very satisfied, and extremely good value for your money :)

2.5

Jan 2023

Passable

good location, friendly staff.

fan isn’t enough to keep the room cold, very hard to sleep in such heat. sheets weren’t comfortable and the bed quite small for a couple.

3.5

Jan 2023

Good

we’ll located near bus station; clean hotel. unfortunately there was loud music playing at a neighboring bar until 2:30 am. Didn’t sleep.

see above. Noise level not good

3.5

Dec 2022

Good

All good

Nothing

2.5

Nov 2022

arrived late from Cancun airport and departed early to take ferry

very cheap and close to the port

4.0

May 2022

Very good

location, price, attentive staff.

low water pressure, calcified shower head, and bed was a lil to hard

4.0

Mar 2022

Superb location, clean but very basic

The location was excellent, close to the beach, close to the ferry and the restaurant next door very good. They also changed a matrace on our double bed, because the first one was like a pothole :) It was clean enough. There was warm water :)

The room is very basic - i mean a bed and that is it, no table or chair or nightlamp. Otherwise good, I do recommend.

3.5

Feb 2022

Average stay in Playa - not a fancy one 😃

Close to the port, in case you want to go to Cozumel early in the morning!

No hot water!

4.0

Jan 2022

Very good

The hotel is clean, modest, with friendly and helpful staff.

2.5

Jan 2022

A place to sleep.

good location, friendly helpful staff, they keep the place clean and tidy

very low living standard, bad shower and bathroom, no fridge, poor ventilation

1.5

Dec 2021

Avoid if you like sleep.

Location is very good, a block away from ADO bus station and close to ferry, which was exactly the reason we chose it. The WiFi and aircon worked.

I'm shocked that this hotel is rated 7.7 at the time when I booked, last minute without properly reading the reviews - my bad. It was a bad stay, luckily only one long and mostly sleepless night. The place is really old, clearly hasn't seen even a basic update in decades, and it's crumbling. Guest stairs are a mess. In the room the concrete tiles in the bathroom around the sink were falling apart, there was barely any water pressure, the bed was incredibly uncomfortable, only one light switch and light bulb worked. There was no hot water. The mattress on the bed was one of the worst I've ever had the misfortune of experiencing. Worst of all, from before midnight until after 8 am (!) incredibly loud techno music was playing from a club a block away, and there was absolutely no escaping it in the second floor room, even through shut windows and with earplugs. The unending noise plus the terrible mattress made for a very long and unpleasant night. I know the noise is not the hotel's fault, but knowing their guests are unlikely to sleep through the night, they could invest in some sort of insulation or at the very least let their guests know ahead of time so they can make an informed decisions. All this = me shocked: this is not a 7.7 hotel, and definitely not worth a price of 50 euro per night. I would not recommend staying there until they make some basic renovations, the state of the place is unacceptable.

3.0

Dec 2021

Pleasant

The location is great! Near to main bus station. Near the main 5th boulevard. Near the ferry to Cozumel. Al those places last then 5 minutes walk. Very good WiFi. Excellent air condition in the room.

The hotel is very very old and very simple. There is a lot of rust in the room. And the room is very small. But maybe because all of that the price is cheap.

4.0

Sep 2021

Perfect location in the city center

Location is perfect. It is 3 min walking from the sandy beach and from the city center. Privacy in the rooms are on good level. Stuff are nice.

At night I heard noise from the clubs and couldn't sleep. Towels are small.

2.0

May 2021

Disappointing

Too hot...room is like an oven.. get aircon Way hotter in the room than outside Music rave on all night just outside with thumping music so impossible to sleep ... It's now 5am and still going ...

3.0

May 2021

It’s an old hotel , when I checked in sweaty the water was off so I had to wait for water to return , but I suspect that

Close to the bus station and beach and price .

That the water didn’t work when I first arrived .

4.0

May 2021

Great value!

Location! Just a block and half away from ADO bus station and few blocks from the ferry dock. Great value for the price.

Hot water didn't work but it was so warm outside the cold shower actually felt great.

4.5

Apr 2021

Amazing value for money

I don't understand the bad reviews of this hotel. The location couldn't be better and the value for money is amazing. The staff are super nice and polite. The facilities and rooms are very clean and quiet as it is set back from the road. The a/c works fine and the shower has hot water and good pressure. This is not a five star resort but otherwise I have no idea what people are complaining about. Everything bad I read in the reviews is inaccurate. I would definitely stay here again and recommend it to others. For the price and location you cannot beat it in Playa.

It was slightly strange to only provide one towel in a family room but to be fair I did not ask for extras. Everything else was great

FAQs

How much does this hotel cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is $202 per night. This rental is $24 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Casa Palma Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Casa Palma Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Casa Palma Hotel?

We found 7 amenities for this rental. This includes air conditioner, internet / wifi, parking, balcony or patio, and tv.

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Excellent(110 Reviews)

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Casa Palma Hotel

Hotel in Playa del Carmen

Reasons to book

About this hotel

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Double Room with Two Double Beds

Standard Quadruple Room

Superior Family Room

Twin Room with Terrace

Queen Room

Casa Palma Hotel

Hotel in Playa del Carmen

Reasons to book

About this hotel

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Double Room with Two Double Beds

Standard Quadruple Room

Superior Family Room

Twin Room with Terrace

Queen Room

Reviews

FAQs

How much does this hotel cost compared to others in Playa del Carmen?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Casa Palma Hotel pet friendly?

What amenities are available at Casa Palma Hotel?

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