The Reef Coco Beach Resort & Spa- Optional All Inclusive

Property building, Neighbourhood, Bird's eye view

Bed, Garden, View (from property/room), Bedroom

People, Banquet/Function facilities, wedding, wedding

3.8

Good(1,641 Reviews)

Resort in Playa del Carmen

4-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

This beachfront resort in Playa del Carmen offers stunning views of the Playa del Carmen Reef and is just a short 5-minute walk from the vibrant 5th Avenue entertainment area.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Playa del Carmen

Nearby attractions

Available Rooms

1 King or 2 Double • 312 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King or 2 Double • 312 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King or 2 Double • 312 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King or 2 Double • 312 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King or 2 Double • 312 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

$$$$

The Reef Coco Beach Resort & Spa- Optional All Inclusive

$$$$

3.8

Good(1,641 Reviews)

Resort in Playa del Carmen

4-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this resort

This beachfront resort in Playa del Carmen offers stunning views of the Playa del Carmen Reef and is just a short 5-minute walk from the vibrant 5th Avenue entertainment area.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Playa del Carmen

Nearby attractions

Available Rooms

1 King or 2 Double • 312 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King or 2 Double • 312 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King or 2 Double • 312 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King or 2 Double • 312 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King or 2 Double • 312 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Reviews

3.8

Good(1,641 Reviews)

100% verified reviews

3.8

Sep 2024

It was ok liked the location and most of the staff were very helpful

Location and cleanliness

Tired rooms food variety our perticular room(2308) very noisy due to being above what I can only assume was a work and maintenance area.

3.8

Aug 2024

Alll’arrivo abbiamo avuto un problema con la prenotazione. Avevo prenotato per 6 adulti e 7 ragazzi. Mi è stato comunica

La struttura è bella, posizionata bene. Ottimo il servizio sia in piscina che in spiaggia.

Alll’arrivo abbiamo avuto un problema con la prenotazione. Avevo prenotato per 6 adulti e 7 ragazzi. Mi è stato comunicato solo all’arrivo che i ragazzi non erano stati considerati nel prezzo della prenotazione e quindi ho dovuto pagare una differenza di €2.500,00. Spero e sono in attesa di un rimborso da parte di Booking.

3.8

Aug 2024

La atención es muy buena, están dispuesto a solucionar y buscar tu comodidad. Tiene muy buen ambiente en la piscina y r

Es acogedor y la ubicación. La absolución a las necesidades.

Las almohadas no son cómodas, están como viejas y los colchones están algo duros.

3.8

Aug 2024

No volvería a comprar en booking

La playa, es lo mejor.

Que me vendieron un hotel all inclusive y cuando recibí la confirmación decía: opcional all inclusive. Asi que pague por todo incluido y no nos dieron ni el desayuno!! Y luego ..que no podía cancelar la compra!! Asi que booking o el hotel me estafaron y no hay forma de reclamar.

3.8

Aug 2024

Vacaciones inolvidables

Pagamos el paquete todo incluido y el desayuno en el buffet del hotel estaba excelente, mucha variedad de comidas y bebidas para desayunar. Las comidas, los snacks y las bebidas, excelentes. El lugar es muy acogedor y sus empleados muy amables. Las habitaciones también están fenomenales. Alberca yacusi exterior, camastros en la playa y alrededor de la alberca. Comedor del buffet con vista panorámica a la playa y a la piscina. Su ubicación es perfecta ya que está muy cerca de la quina avenida y como unos 40 minutos caminando al Ferri.

Que al registrarte en el hotel, inmediatamente te abordan para sugerirte una platica al día siguiente sobre una membresía, que aparte de que es carísima y la mayoría de los huéspedes no la necesitamos, te hacen perder 2 horas de tu tiempo en cuanto te registras y 3 horas al día siguiente. Entiendo que quienes te ofrecen esas membresías viven de las comisiones de sus ventas, pero hasta se molestan si les dices que no estas interesado.

3.8

Jul 2024

Nice and confortable

Boa localização, atendentes muito simpáticos e prestativos. Quarto confortável, hotel muito bonito com uma pegada hotel boutique.

As opções de lanche eram limitadas, poderia ter frutas e sanduíches a disposição ao longo do dia, só tinha opção de lanchonete e bar em horário específico. A comida do restaurante não era muito boa, sobremesa não tinha gosto. Os barcos na praia em frente atrapalham a vista, a água estava suja me parece que a malha usada para repelir o sargaço acabou acumulando a sujeira lá, pois fomos há uns 50 metros da frente e a água estava bem mais limpa.

3.8

Mar 2024

Excelente

Super

3.8

Mar 2024

Prachtig hotel op mooie locatie

Hele goede locatie tov strand en centrum en toch heel rustig gelegen. Personeel was erg vriendelijk. Kamers super groot en fijne badkamer. De bootjes voor t hotel vonden wij juist heel charmant en zeker niet storend. Ze hebben netten in de zee gehangen om t zeewier tegen te houden. Het eten was van goede kwaliteit. Water-vul systeem is super.

De zaal in de lobby is sfeerloos en dus niet leuk om ‘s avonds animatie bij te wonen. Dat er een onderscheid is voor premium gasten vonden wij storend evenals toeslag betalen voor het Japanse restaurant. Er waren veel jongeren ivm spreakbreak die nogal dronken & luidruchtig waren, is geen goede combinatie met gezinnen. Op t strand waren niet genoeg parasols.

3.8

Jul 2023

not good value for money

the property was so dirty… pool had floss in it, a weave and bandaid. so much hair. the beach wasn’t very good. the food was awful. hard beds.

3.8

Jul 2023

Waste of money

The location

The cleanliness

3.8

May 2023

hard work dealing with bonito at reception and I would like my cancellation fee waived given I booked to stay an extra 2

great facilities, food and restaurants staff

I did not like constantly being dismissed by Bonito at reception. he was rude, unapproachable, never wanted to or happy to help…. every time I approached him about my amended booking he was not willing to help, or listen. after speaking with many guests and guest services he is known for having terrible customer service and never wanting to help hotel guests!! I spoke to him every day about my amended booking and even though i am staying in the hotel an extra 2 nights he has charged me a cancellation fee!! it’s defo had a huge impact on my experience of this trip

3.8

May 2023

Pleasant

The hotel is in a great location. Super close to 5th Avenue and amazing eateries. The pool and gym were great and the food at the buffet, snack bar and different restaurants was delicious.

The walls are paper thin and you can hear people in the room next to you. The music at the pool started super early so you can't have a sleep in and you can hear it because of the thin walls.

3.8

May 2023

Great location, clean rooms, great pool area.

walking distance to 5 Ave there is also a 7/11 just outside of the property which also has an atm. the room had a good view of the pool.

nothing stood out. maybe snack bar had limited choices and the buffet dinner did get a bit boring.. But was nothing major, still enjoyed the resort.

3.8

Apr 2023

The best all inclusive in Playa del Carment

We have got married there;) Just in the lobby;) The stuff was attentive and I love the idea of having a welcome drink (mimosa) as it puts you on vacation mood! I loved Victor concierge because he was kind and nice with us. Also Boris from animation team is doing his really best dancing zumba what it's +35 outside and trying to involve the guests in activities. I believe he is the best at his job. All people at restaurants take care of you checking if you need water or drink or anything else! I do appreciate it. Please don't trust references saying that there is no variety of food : they have a buffet restaurant for your breakfast, lunch and dinner and in between there is a snack bar (hamburgers, nachos etc) AND you can make a reservation for a speciality restaurant - we have tried Italian: it was great! You won't regret!

I wish there are more activities present (the team is not doing the whole program as advertised)... The beach was full of sargasso so we could only swim in the pool.

3.8

Apr 2023

great place beautiful beach room clean and nice! get the all inclusive so worth it

great location and great beach!

was a little loud

3.8

Apr 2023

Great location in Playa del Carmen, quiet but close to center to

Great location, super friendly staff

Coffe machine in rooms would be nice, drinks & cocktails could have been better

3.8

Apr 2023

Very good

The resort was beautiful, the food was great. We had the all-inclusive beach ⛱️ front. It was lovely. The location was perfect. Very close to 5th Avenue . We received complimentary wine and cooldrinks in the room.

None

3.8

Mar 2023

Short stay while visiting daughter!

it was small & not crowded! It was located on the beach & it was all inclusive! It had a beautiful pool with lots of chairs & umbrellas!

The food didn’t have a lot of selections, the rooms were small & loud. The beach was small & the surf very rough!

3.8

Mar 2023

comfortable and nice and small hotel

it’s very nice views very comfortable

price

3.8

Mar 2023

Dan, the happy gringo

I liked the staff. The food was fine. Location perfect

The gym could use some repairs I would pay more to have music at night. I mean a live band

3.8

Mar 2023

you get less then you pay for

we met some nice people

the room was extremely basic, small hotel, not many spare sun lounges

3.8

Feb 2023

great time

beautiful set up

hard mattress

3.8

Jan 2023

SCAM, they try to sell you echos pyramid scheme! not valuable for the money, but the location is god and stuff frindly a

location very good; different sports activities (yoga, tennis, table tennis) and evening shows; massage opportunity; room was nice. Good bottle water and beer with lime. Fruits are fresh, loved the sweet watermelon. Snack bar food was okey. Stuff was friendly. All in exclusive was comfortable that you didn’t need to pay and tip every time you needed something. Sunrise straight from the middle of the sea.

In January very windy; food was average or poor taste; mexican restaurant food wasn’t good. All exclusive coctails were not drinkable for me (based on water and syrup like coca fanta sprite). Noisy first floor room (you hear everything outside). They SCAM - invite you to “group 90min meeting” and try to sell you pyramid scheme cheaper vacations and echos to front in 5-10y and they want you to pay front 18K etc. For that they offer you free daily tour or book free massage. Breakfast or dinner or bar queue was sometimes long that you needed to wait. Pool water was unheated so when swimming or playing there was cold. Stuff moves your plates from table very quickly even if you’re unfinished yet. If you want to change the room stuff advised to do it in the next day or at 1:30 pm like check-out and check-in again solution. All in exclusive package required to wear 24/7 a plastic yellow wristband which may scratch you. At the beach there was many fishboats parking at your sight.

3.8

Jan 2023

Bad

Breakfast was the only halfway decent meal because of the made to order omelet station. You have to ask for breakfast meat. The Italian restaurant was good, but don’t go hungry. You won’t receive your food until an hour after your reservation.

I DO NOT RECOMMEND!! The Reef CocoBeach has beautiful scenery and beautiful grounds, but I can write a book on why I do not recommend this resort. When we arrived at The Reef CocoBeach where we initially booked, supposedly the resort was under construction, so we were sent to their sister location, PlayaCar which was 20 minutes away. When we arrived to the PlayaCar location, it was also breathtakingly beautiful. Here are the bullet points of why I rated PlayaCar Resort 0/10: ◦ Disgusting Cafeteria Food, Self Serve at Snack Bar, No authentic Mexican cuisine ◦ Disgusting Drinks, All Inclusive is a joke! ◦ Beds HARD AS A BRICK ◦ Pools and Poolside Bar closes early ◦ The only decent cuisine is at the Italian restaurant, but reservations fill up quickly and it takes an hour to eat after your reservation. My family and I stayed one night at The Reef CocoBeach resort and I would rate that location 2/10: ◦ Better food options, made to order tacos and tostados ◦ Beds are even HARDER at this resort than PlayaCar ◦ You CAN NOT RELAX on the beach or at the resort. Every 2 minutes some one is harassing you about photos, katamarans, massages, etc. ◦ The beach view is full of boats. The view at PlayaCar was better. ◦ Again, the poolside bar closes early. ◦ Drinks are only strong at the bar in the lobby! CHOOSE ANOTHER RESORT…TRUST ME!

3.8

Jan 2023

Very good

The onsite restaurant selection is good. We enjoyed the breakfast, Italian restaurant, and pool bar services. A very good location in Play De Carmen: you are directly on the beach and within walking distance from the center of Carmen.

Even all the food and drink services were good, some visitors would have enjoyed all day ice-cream service :)

3.8

Jan 2023

I would highly recommend this beautiful hotel.

We loved this property. The room was very nice & had a cute balcony. We asked for an adjoining room & were accommodated. The buffet was exceptional, the entire dining room was truly beautiful with a gorgeous view!

My only disappointment would be the swim up bar did not serve which defeated the purpose.

3.8

Jan 2023

Rude staff and basic rooms with no sockets advertised as Superior room

Breakfast buffet had a good range of options although mostly fried foods. Nice swimming pool and beachfront access although the beach itself was small and dirty. Would recommend staying in Playa Car for better beaches and blue water

I paid for a superior double room for 2 adults and ended up travelling on my own (with friends but they had separate rooms). although I had the same room booked as my friends for the same price and I was 1 adult whilst they were 2 + a baby, I was given a far worse room with no sockets by the bed or in the room. I told receptionist I have no sockets and I want to move rooms and they sent someone to move the furniture in the room so they can find a socket behind the furniture and I was told they can’t change mu room although whilst having this conversation in the reception area, people were checking out meaning they had rooms but just refused to move me. my friends paid 270$ to upgrade to all inclusive for 2 adults and a baby so I asked how much would be for me to upgrade to all inclusive and I was told $270. so it doesn’t matter how many people are in the room, they charge per room, not per person/occupancy. throughout the stay the staff were all grumpy and rude. I wouldn’t return and wouldn’t recommend! their other hotel Playa Car is by far the best in terms of location, facilities and staff. I would recommend booking the other resort or just finding a completely different resort as there are many lovely hotels around the area such as Mahekal and many others. the rooms does not look like a 4* hotels - mostly a 3* hotel.

3.8

Dec 2022

Very good

It was a good size resort for our 5 year old daughter. We liked their shows and the location.

The staff are not the greatest. In general, they are not so kind and smily. I didn't feel we are welcomed.

3.8

Dec 2022

Worst stay ever !

Staff other than reception was friendly

Terrible experience. I would never stay here again. 1) staff at reception were unfriendly and constantly hustling to get more money out of us. They asked us if we wanted to upgrade. They offered $200 additional per day which I refused. Next offer was $100 per day which I refused again as I had already spent $375 per night because of holidays. Since I refused, they gave us the worst possible room. When asked if we could move to another room in the same category, without checking they refused. 2) room and bed were terrible. We hardly could sleep for the nights we spent. 3) while checking out I asked if I can extend by 1 more hour so I could get to my flight directly from the hotel. Room was available but the response was additional $13 per hour per person charge. Who does that ! 4) all facilities are very mediocre. I would suggest to look at many more options available in the neighborhood before you have to book this hotel.

3.8

Dec 2022

Exceptional

location

premium drinks weren’t included

FAQs

How much does this resort cost compared to others in Playa del Carmen?

The average price for a rental in Playa del Carmen is $200 per night. This rental is $16 less expensive than the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at The Reef Coco Beach Resort & Spa- Optional All Inclusive. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at The Reef Coco Beach Resort & Spa- Optional All Inclusive. Enjoy the water!

Is The Reef Coco Beach Resort & Spa- Optional All Inclusive pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

We found 14 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.

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The Reef Coco Beach Resort & Spa- Optional All Inclusive

Resort in Playa del Carmen

Reasons to book

About this resort

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

The Reef Coco Beach Resort & Spa- Optional All Inclusive

Resort in Playa del Carmen

Reasons to book

About this resort

Amenities

Map of Playa del Carmen

Nearby attractions

Available Rooms

Reviews

FAQs

How much does this resort cost compared to others in Playa del Carmen?

Is parking included with this resort?

Is there a pool at this resort?

Is The Reef Coco Beach Resort & Spa- Optional All Inclusive pet friendly?

What amenities are available at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

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