Krystal Cancun

7.2 / 10.0

Very good(3,025 Ratings)

Resort in Cancun

4-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

About this resort

This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a minibar and cable TV.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Cancun

Nearby attractions

Selvatica - The Adventure Tribe

44.9 mi

La Gran Rueda Cancún

3.3 mi

Available Rooms

1 King or 2 Double • 365 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Double • 344 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 365 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King or 2 Double • 344 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 430 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

$$$$

Krystal Cancun

$$$$

7.2 / 10.0

Very good(3,025 Ratings)

Resort in Cancun

4-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

High-end valuePrice for this property is higher than average in the area

Includes essentialsGarden, Pool, Kitchen or Kitchenette and more

About this resort

This resort is on the ocean and across from the Cancun Convention Center. It features a sauna, hot tub, an oceanfront pool, while rooms include a minibar and cable TV.

Amenities

Pool

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

Wheelchair accessible

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of Cancun

Nearby attractions

Selvatica - The Adventure Tribe

44.9 mi

La Gran Rueda Cancún

3.3 mi

Available Rooms

1 King or 2 Double • 365 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

2 Double • 344 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 365 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 King or 2 Double • 344 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

1 King • 430 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Ratings and reviews

7.2 / 10.0

Very good(3,025 Ratings)

100% verified reviews

10.0 / 10.0

Jun 2024

Muy buen servicio

Muy buen servicio en todos los restaurantes y las instalaciones

7.0 / 10.0

Jun 2024

Hubiera escogido otra opción!

La vista extraordinaria de los cuartos, la playa es magnífica, el servicio de buffet en las mañanas está bueno, podría ser mejor… La alberca es larga…

Pésimo servicio. Llegan a ser irrespetuosos. Se nos olvidaron unas sandalias caras y buenas y ni forma de recuperarlas, entraron sin permiso y sin tocar a la habitación los de mantenimiento, nos dieron disque un Upgrade, pero el sonido de las discotecas es insoportable, que les comento!!!

3.0 / 10.0

Mar 2024

Muy descuidado, ya no lo recomiendo

Ubicación

Instalaciones viejas, descuidadas, maltratadas en el antiguo edificio.. no hay mantenimiento ya que hay mal olor a drenaje en los baños, faltaba tapadera en el sanitario, puerta de balcón no funcionaba, puerta de entrada no segura, refrigerador sin funcionar. Definitivamente ya no es lo que era antes el hotel, ya no lo recomiendo

9.0 / 10.0

Mar 2024

Nos faltarón días para disfrutar al 100% del hotel ¡¡

La atención del personal fue excelente siempre con una sonrisa, por lo cual la estancia fue excelente.

El ruido en exceso de los centros nocturnos que estaban cerca del hotel (coco-bongo, party beach, etc) el ruido duraba toda la noche hasta el amanecer 5 - 6 de la mañana.

7.0 / 10.0

Mar 2024

adecuado para ir de trabajo

buena atención del personal ubicación buena precio regular

-pedi habitación como cama king, y no me respetaron mi pedido -los manerales de la regadera estaban mal, salía agua por todos lados -la noche que llegamos nos cortaron el agua

10.0 / 10.0

Mar 2024

100% recomendado

10/10 todo súper cómodo sin duda me volvería a hospedar hay la gente súper amable ame

10.0 / 10.0

Mar 2024

increíble, playa hermosa, días de sol incomparables, actividades de todo tipo a la vuelta de la esquina, un lugar en la

excelente!! una ubicación incomparable en el centro de la zona de actividad en Cancún, la verdad no se puede pedir algo mejor

el personal de recepción no fue muy cálido o atento en las ocasiones que se le solicitaron indicaciones. en cambio el servicio consierge fue EXCELENTE

8.0 / 10.0

Jan 2024

Bonita playa

La playa

La limpieza, no había toallas suficientes en el baño

1.0 / 10.0

Jan 2024

Never ever stay here

Absolutely nothing

No water on room, had to use a public toilet. No towel at the pool, could not use the pool. Could not take a shower. You call the reception they say hold on and hang up on your face. They ask for gratuity everywhere.

10.0 / 10.0

Aug 2023

I would come back for more happyness again

Great and confort place

N/a

8.0 / 10.0

Aug 2023

Very good

Near restaurants

Little noisy kids running and screaming in hallways. Room was warm

3.0 / 10.0

Jul 2023

Uncomfortable

Nothing

8.0 / 10.0

Jul 2023

We enjoyed ourselves.

It was a great location with awesome staff. The hotel is 47 years old so it was built back when the best locations were available.

The property was extremely dated and moderately maintained.

6.0 / 10.0

Jul 2023

It was ok

The room was not clean and there was a lot of noise

3.0 / 10.0

Jul 2023

Terrible, never again!

The beach was absolutely beautiful! The breakfast was always great!

The room would get hot at night, my room had plumbing issues and had to be moved to another room. Requested help with plumbing issue five times. Waited in the lobby (which was hot) for 4 hours for an available room. Restaurants were not all opened as advertised. When I initially checked into the hotel they did not mention some restaurants requires a reservation, so we were not able to eat at the Mexican restaurant.

10.0 / 10.0

Jun 2023

great

cool

nothing

1.0 / 10.0

Jun 2023

Bad

very old

Someone stole my GoPro inside the property when my daughter were distracted at event by the pool, the security didn’t do anything at the moment when I notified them, they lost too much time to check the cameras, I lost all my memories that was recorded, terrible experience. Krystal Cancun don’t hold themselves accountable and wouldn’t feel safe going back again.

5.0 / 10.0

May 2023

not happy

pools.beach,everything close to us

first we got there you send me a message stay in the room 3 persons 4 one I will need to pay extension room ..that I did pay extra ppl we were 4 in one little room didn’t give me the extension..I had to sleep in the sofa very uncomfortable…bathroom door was lock took 1/2 hour to open ..they even give us attitude because I was calling then to unlock the bathroom…so I ended paying almost 1,000$…for a room for 2

8.0 / 10.0

May 2023

Very good

Price

Timeshare sales presentation.

5.0 / 10.0

Apr 2023

great location very bad looking rooms for price and needs updating

location to events

not worth the amount spent. the food was not good and the rooms were dirty and bedding not changed had blood stains on sheets and bathroom water was very bad and always cold water. property needs to be updated or price lowered. reminded me of a bad motel.

3.0 / 10.0

Apr 2023

disaster hotel for the price

location

very old and neglected hotel. The rooms are untidy, the installations are broken, water leaks in the corridors…except for the location, everything else is a disaster

2.0 / 10.0

Apr 2023

waste of money and avoid this place

the only thing thats good about the hotel is the location, that’s it

everything! the only thing nice in the hotel is the lobby and the size of the room, but the whole facility and room are OLD! smells old, bed is too hard, my back hurts when I woke up, pillows are cheap, bathroom is old has a lot of chips. it doesn’t deserve the 5 star they are claiming. And the staff, OMG! esp the staff in the check in counter. they are so slow, everything is manual. Then I book 2 rooms, 2 of our friends’ flight got cancelled had to fly the next day, I explained this one to the front desk, she ask me: so who is staying on the other room, this is the first time I was asked this question, i already paid for the rooms, why they asking me this, its already up to us who is staying who on the room, if we are going to use it or not. And the all inclusive, on booking.com website, it said all inclusive that is why i choose it, weeks before leaving i found out that I did not book all inclusive, so i ask how much is the all inclusive booking.com said is $75 per person, but I called the hotel they told me $60 (i even repeat what she said, she said $60) then when we came to the hotel the rate change to $95, my friends and I said its fine, i was about to pay she told me to pay it tomorrow since we are doing it tomorrow. the nx day came, i was about to pay again they told I could not do it cause the rule is we need to stay 2 more days for the all inclusive, i was shock with this, no one told me about this, if somebody did, i will not have book this old, tourist trap hotel.

4.0 / 10.0

Apr 2023

Location was amazing and the people I with made the trip.

location!!!!

The food and service in the la carte restaurants was horrible. A faulty bracelet fell off multiple times and they insisted on charging 100usd. My bathroom was crawling with bugs and after swapping rooms the ceiling in the bathroom was leaking and maintenance didn’t even bother to show up.

2.0 / 10.0

Apr 2023

Except the hotel room, everything else is really good. Beach, pool, location of the hotel.

beach, ambience, location and pool.

room, very old style, not clean, smell of the room

9.0 / 10.0

Apr 2023

It was excellent

The Ocean View and Food plus great location

10.0 / 10.0

Feb 2023

perfect, highly recommend

staff were very friendly

nothing

FAQs

How much does this resort cost compared to others in Cancun?

The average price for a rental in Cancun is $197 per night. This rental is $79 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Krystal Cancun. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Krystal Cancun. Enjoy the water!

Is Krystal Cancun pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Krystal Cancun?

We found 15 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.

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Krystal Cancun

Resort in Cancun

Reasons to book

About this resort

Amenities

Map of Cancun

Nearby attractions

Available Rooms

Krystal Cancun

Resort in Cancun

Reasons to book

About this resort

Amenities

Map of Cancun

Nearby attractions

Available Rooms

Ratings and reviews

FAQs

How much does this resort cost compared to others in Cancun?

Is parking included with this resort?

Is there a pool at this resort?

Is Krystal Cancun pet friendly?

What amenities are available at Krystal Cancun?

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