Hampton Inn & Suites Cleveland Mentor
Hotel in Mentor, OH
2 guests · 1 bedroom · 1 bath
Reasons to book
Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more
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About this hotel
Hotel in Mentor with free breakfast and a fitness center
This hotel features a fitness center, coffee/tea in a common area, and a business center. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities.
Housekeeping is available on request.
Hampton Inn & Suites Cleveland Mentor offers 90 accommodations with coffee/tea makers and hair dryers. 50-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries.
Recreational amenities at the hotel include a fitness center.
This hotel features a fitness center, coffee/tea in a common area, and a business center. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities.
Housekeeping is available on request.
Hampton Inn & Suites Cleveland Mentor offers 90 accommodations with coffee/tea makers and hair dryers. 50-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries.
This Mentor hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.
Recreational amenities at the hotel include a fitness center.
Amenities
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Parking
Laundry
TV
Gym or Fitness Center
Map of Mentor, OH
Available Rooms
Deluxe Room, 1 King Bed
Beds not specified • 366 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Room, 1 King Bed
Beds not specified • 323 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Studio Suite, 1 King Bed
Beds not specified • 431 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Room, 2 Queen Beds
Beds not specified • 312 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
Room, 2 Queen Beds, Accessible
Beds not specified • 388 ft²
Sleeps 2
You'll be directed to Hotels.com for availability & pricing
$$$$
Reviews
1.5
Reserved 2 rooms for 7 people. They only had one room. Had to wait 2 hours until they cleaned one that was under renovation. Very poor customer service
1.5
Reserved 2 rooms for 7 people. They only had one room. Had to wait 2 hours until they cleaned one that was under renovation. Very poor customer service
0.5
The hallway fire alarm went off randomly throughout the night, a dozen or more times. We were afraid to go to sleep for fear of being jolted awake at any moment. We called the desks, and they said, "Yeah, we've been having problems with that." So, we willingly booked into a hotel that knew we wouldn't be able to sleep. We might as well have stayed on the road all night.
0.5
The hallway fire alarm went off randomly throughout the night, a dozen or more times. We were afraid to go to sleep for fear of being jolted awake at any moment. We called the desks, and they said, "Yeah, we've been having problems with that." So, we willingly booked into a hotel that knew we wouldn't be able to sleep. We might as well have stayed on the road all night.
2.0
It was a good stay. Staff was friendly as well as courteous. Overall we were pleased. Thanks again!
2.0
It was a good stay. Staff was friendly as well as courteous. Overall we were pleased. Thanks again!
3.0
There was a lot of construction going on. Doors seemed to stick in several places. Reserved a handicap accessible room. Needed bars at the toilet - there were none. Had to go downstairs to the lobby bathroom from the third floor every time to use the toilet. The only handicap thing that I saw in this room was one bar to assist in the shower. Was not a walk-in shower. Still had to climb over the tub side. They advised that they didn’t have any handicap accessible with two queen beds. Only had a room with a King bed. There were two of us there on business for work and was not comfortable sharing a bed. They offered a handicap room with two queen beds on the website, yet advised me they didn’t have a room like that at this time. Tried to make the best of the situation. Won't go back.
5.0
Very helpful personal
2.0
Property was under construction. Our room should not have been rented. A discount should have been offered, when it was brought to the desks attention. Breakfast was just OK.
2.0
I give 2 stars only because the overnight front desk guy went above and beyond to attempt to remedy this awful experience. We checked in to the hotel around 9-10pm only to find minimal toilet paper in the room and a fridge full of the previous room tenants left over food. Because the hotel was booked they were unable to move us to a clean room but the overnight front desk tracked down a bag to empty the trash and cleaning supplies to clean the fridge. The following morning when we checked out another lady was there and when we passed along our issues she couldn’t care less. She seemed bothered that I had even discussed our issues with her. They also couldn’t be bothered to provide a toaster for our provided breakfast b/c it was “out for maintenance”. Seriously, Sam’s Club is across the street! Go buy a stupid toaster. With the cost of the room Hampton Inn can afford a working toaster!! But I guess they can’t even manage to keep their cleaning staff. Another group staying there had the same issues with the lady in the morning - she clearly hates her job! And made us all deal with her miserable attitude as a result!!!
1.5
They messed up my booking. Gave my room to another guest and I ended up with a room half the size of what I booked. The front desk staff are inexperienced. I was checked out by them before the end of my booking. When I found out and called to try to fix it, I was put on hold forever. Overall a very unpleasant experience.
5.0
Staff were very nice, professional and accommodating.
1.5
They messed up my booking. Gave my room to another guest and I ended up with a room half the size of what I booked. The front desk staff are inexperienced. I was checked out by them before the end of my booking. When I found out and called to try to fix it, I was put on hold forever. Overall a very unpleasant experience.
3.0
Took over 30 minutes to check in and we were the only ones checking in. No staff at front desk.
3.0
Took over 30 minutes to check in and we were the only ones checking in. No staff at front desk.
3.0
TV of working at times.
No price adjustment for TV
3.0
TV of working at times.
No price adjustment for TV
4.0
My room was not ready upon my arrival. 3:00
4.0
My room was not ready upon my arrival. 3:00
4.0
This hotel is under renovation and construction is visible in many areas. Cable TV wasn’t hooked up so we had to switch rooms.
4.0
This hotel is under renovation and construction is visible in many areas. Cable TV wasn’t hooked up so we had to switch rooms.
1.0
I reserved two rooms at the Hampton in Mentor, OH, when we arrived the manager said that Expedia cancelled one of our rooms. The manager said that Expedia sent her a email cancelling one room. I asked to see the email because I never received an email from Expedia but she went in back room & never came back up the staff said she was on the phone but I'm pretty sure she was hiding. It was a terrible experience, we had to search for another hotel & had to go into Cleveland to find one. I will never go to another Hampton.
1.0
I reserved two rooms at the Hampton in Mentor, OH, when we arrived the manager said that Expedia cancelled one of our rooms. The manager said that Expedia sent her a email cancelling one room. I asked to see the email because I never received an email from Expedia but she went in back room & never came back up the staff said she was on the phone but I'm pretty sure she was hiding. It was a terrible experience, we had to search for another hotel & had to go into Cleveland to find one. I will never go to another Hampton.
0.5
It was horrible except for the cleanliness of the place. No pillows. No garbage cans. Was given a garbage bag. Later to put over the door. No tv. If there was a fire no smoke detector. Clerk did not tell us that thes items were missing. Managers to call on Tuesday No call. I need at Least. 50 Percent back. I heard someone asking for 100 percent.
0.5
It was horrible except for the cleanliness of the place. No pillows. No garbage cans. Was given a garbage bag. Later to put over the door. No tv. If there was a fire no smoke detector. Clerk did not tell us that thes items were missing. Managers to call on Tuesday No call. I need at Least. 50 Percent back. I heard someone asking for 100 percent.
0.5
This was the worst hotel, they are under renovations so you get no tv, no internet
0.5
This was the worst hotel, they are under renovations so you get no tv, no internet
3.0
The property was under renovation, which was not indicated on the website. Housekeeping did not respond to a request for making up the room for one day of the stay. Two of the 3 nights spent there the adjacent rooms were noisy well into the night.
On the plus side the daily breakfast was very good.
3.0
The property was under renovation, which was not indicated on the website. Housekeeping did not respond to a request for making up the room for one day of the stay. Two of the 3 nights spent there the adjacent rooms were noisy well into the night.
On the plus side the daily breakfast was very good.
1.0
Upon arrival had to wait 15 minutes to check in only 1 person working, key issues getting into room then no TV.
2.5
Very nice room. Desk chair needs replacing. Light above sink by bathroom doesn’t work.
1.0
Upon arrival had to wait 15 minutes to check in only 1 person working, key issues getting into room then no TV.
2.5
Very nice room. Desk chair needs replacing. Light above sink by bathroom doesn’t work.
1.0
We were graciously put in a newly renovated room but the room key did not work the whole time we were there. The hotel staff was very accommodating in getting us in the room but it was definitely an inconvenience for all involved.
1.0
We were graciously put in a newly renovated room but the room key did not work the whole time we were there. The hotel staff was very accommodating in getting us in the room but it was definitely an inconvenience for all involved.
5.0
Stay was nice
5.0
Stay was nice
5.0
Under construction, two floors are closed. TV did not work. Toilet was too low, as if made for children.
5.0
Under construction, two floors are closed. TV did not work. Toilet was too low, as if made for children.
5.0
The front desk gentleman Juan was amazing! He went above and beyond to make my kids and I feel right at home!! When I travel this way again, I will for sure stay here just because of his hospitality!!
FAQs
How much does this hotel cost compared to others in Mentor?
The average price for a rental in Mentor is $213 per night. This rental is $51 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hampton Inn & Suites Cleveland Mentor. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hampton Inn & Suites Cleveland Mentor pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hampton Inn & Suites Cleveland Mentor?
We found 7 amenities for this rental. This includes air conditioner, kitchen or kitchenette, internet / wifi, parking, and laundry.
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