Hard Rock Hotel Riviera Maya - All Inclusive

Hard Rock Hotel Riviera Maya - All Inclusive Resort in State of Quintana Roo

3.6

Good(268 Reviews)

Resort in State of Quintana Roo

5-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

Includes essentialsGarden, Pool, Pets allowed and more

About this resort

This large, self-contained complex on the Maya Riviera, offers everything from 5 swimming pools and a water slide to unspoilt beaches and children’s activities. Rooms at Hard Rock Hotel Riviera Maya - All Inclusive all have a double spa bath.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Balcony or Patio

Hot tub or spa

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of State of Quintana Roo

Nearby attractions

Chacchoben Archaeological Area

198.2 mi

Tirolesas Kan Kin Bacalar

225.7 mi

Mariposario Otoch Peepen

192.1 mi

Letras de Laguna Kaná

166.4 mi

Available Rooms

Gold Deluxe Double Room

2 Double • 484 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Diamond Deluxe King Room

1 King • 484 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Deluxe Family Room

3 Double • 968 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

Deluxe Platinum Sky Terrace King

1 King • 968 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Platinum Two-Bedroom Suite with Terrace

2 Double • 1 King • 5166 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

$$$$

Hard Rock Hotel Riviera Maya - All Inclusive

$$$$

3.6

Good(268 Reviews)

Resort in State of Quintana Roo

5-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

Great for petsBring all your friends and family, even the furry ones

Includes essentialsGarden, Pool, Pets allowed and more

About this resort

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Balcony or Patio

Hot tub or spa

Beachfront or waterfront

Gym or Fitness Center

Garden

Family friendly

Map of State of Quintana Roo

Nearby attractions

Chacchoben Archaeological Area

198.2 mi

Tirolesas Kan Kin Bacalar

225.7 mi

Mariposario Otoch Peepen

192.1 mi

Letras de Laguna Kaná

166.4 mi

Available Rooms

Gold Deluxe Double Room

2 Double • 484 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Diamond Deluxe King Room

1 King • 484 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Deluxe Family Room

3 Double • 968 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

Deluxe Platinum Sky Terrace King

1 King • 968 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Platinum Two-Bedroom Suite with Terrace

2 Double • 1 King • 5166 ft²

Sleeps 6

You'll be directed to Booking.com for availability & pricing

Reviews

3.6

Good(268 Reviews)

100% verified reviews

2.0

May 2024

Awfully over priced, staffed don't care like they used too, cleanliness and quality is just lacking

The location

Definately seems to be not as good as it used to be. We have stayed at Hard Rock Riviera Maya 4 times prior and each time had exceeded our expectations. This time round we did not have good experiences, the overall quality and just general day to day running of the hotel was definitely not what it used to be. We were meant to stay in the Hacienda part due to only staying one night and wanting to be closer to the Frida Restaurant and other facilities but we were placed in the Adults only section right on the border between Hacienda and Heavan. When I asked about our Hacienda booking the staff were pretty rude saying "you don't want to stay in the family section, it's loud and boring, you will stay in the adult section" and ignoring my comments on booking the other room. Hacienda was more expensive to book as well which was frustrating to be put in a less expensive room than what I paid. There were kids and babies in the adults only sections in the lagoons and swim up bar but hardly any kids in the kids section (so bizarre they were allowing kids to be in the adults section while they were doing shots in the pool...the food quality has definitely gone down a bit as well, room service wasn't the freshest quality and either over cooked or under cooked (we ended up not eating what we ordered most of the time). It was overall pretty dissapointing, we had another night here in the adult section as well and our toilet blocked upon first use when we arrived and I spent 4 hours on the phone to house keeping to try and sort it out and they kept argueing that it had been fixed even though no one ever came. I was at the front desk at 1am demanding a different room before a plumber finally came to fix it...not sure we'll ever return after this trip, it has just gone from 5 stars to 2 stars at best...

0.5

May 2024

Decepção e pesadelo

Nada! Pior hospedagem da minha vida, um pesadelo e total decepção!

Para começar dormi todas as noites em lençóis fedidos e com uma mancha marrom mesmo tendo pedido para trocarem duas vezes (dormi no canto da cama espremida sem saber o que poderia ser tal mancha), no banheiro o encanamento fazia um tipo de barulho de sirene que não permitia dormir tranquilamente, a água da banheira saiu de cor laranja, ao pedir comidas e bebidas nos bares (sendo um resort all inclusive) informavam que havia acabado e que não tinha hora para reposição, até tequila acabou, o que nunca imaginávamos estando no México, agendamos um jantar no restaurante Toro às 21h nos serviram somente às 23h com os pratos errados e o garçom disse que deveríamos pegar o que tinha sido servido, pois a cozinha havia fechado, sentimos que comemos as sobras, simplesmente acabou o vinho e a sobremesa durante o nosso jantar RESERVADO! Funcionários só atendem de forma razoável se der gorjeta (pasmem, mesmo se pagando um absurdo e sendo um resort all inclusive), estávamos na piscina e pedimos cerveja ao que o funcionário nos respondeu: “Claro, é só vocês me darem propina que eu trago”. Fizemos as reclamações para o concierge que disse que iria tomar as providências, porém nada fez e sequer recebemos um pedido de desculpas. Não tive a sensação que estive em um resort all inclusive, e passei por situações que passam longe do mínimo do que se espera de um resort de R$ 2.500,00 a diária com a marca Hard Rock. Inacreditável e lamentável! Me senti muito lesada! Irei tomar as medidas administrativas e legais cabíveis!

4.0

May 2024

Aceptable

El personal. Muy buen servicio

Horarios acotados, actividades muy cortas con poca plantación y organización; saturación en los restaurantes

3.0

Mar 2024

Primero fui víctima de estafa de parte del hotel antes de viajar a Cancún. Recibí un mensaje fraudulento del hotel donde

Instalaciones y actividades para niños

Personal

3.5

Jan 2024

nice for a short stay

nice pools and beaches, good shows

the food was not good

4.5

Dec 2023

Buen lugar costo beneficio

Excelentes instalaciones

Actitud del personal

2.0

Aug 2023

Overall nice facility but the rooms need serious care (renovation)

The breakfast was average. I bought a birthday package that included breakfast however, the package was missing many significant items.

The beds weren't that comfortable and rooms needs some serious renovation. The headboard of the bed had deep torns in it. So unpresentable that the room should be rented out to guests.

0.5

Jul 2023

Worst vacation we ever took

Views and pool

We had two cockroaches in the room. Guest services promised one thing and never followed through, giving us the runaround the last two days of our trip. Poor management.

2.0

Jul 2023

Disappointing

Water park, Kids activities and Kids Club. The kids always had something to do. The kids club was nice, clean and the staff at the kids club there professional and helpful. The water park is ton of fun for kids all ages!

The staff seemed annoyed when ever you asked for anything, zero sense of service. The front desk again acted annoyed when we called because the room was not clean at check in (dirty floors and even candy wrappers left on the bathroom counter). One of our rooms (we had 4 rooms) took til almost 6 o 7pm to be ready. The Hotel seemed to not have inventory on Drinks, they kept running out of Pepsi and ironically Tequila, in MEXICO!! Even Beer! A hotel that size we were told one day they had no beers at the time. The elevators in our building NEVER worked. We had children in strollers and our rooms were not on the ground level. We also requested months in advance for crib and close rooms for all our family rooms. Getting reservations to the Steak or Hibachi restaurant was nearly impossible, we never got to eat there. Even the spa, only were able to book massages for the last day of our stay (several family members wanted more massages different days). I sat down with a staff member who I thought was the concierge to set up restaurant reservations, spas, tours, golf, little guidance what activities the hotel had for our big group and how I have done in every other resort (did it in the Punta Cana Hard Rock). Ended being the first step in getting us to a presentation for their vacation club. I accepted the invitation to the breakfast presentation in exchange for spas and points (again several family members go to the spa several days in our other stays). The presentation was at 8am and was told it would take 90 min tops. My wife and I attended with our boys (all the family had to be there), by 9:30 my boys were bored out of their minds (my wife ran the kids to their grandmother but had to come back or no spa points). Way past 11am and saying in all possible ways that I was not buying that I wanted to leave with my points... then another guy who would give me my points tried to sell me ANOTHER 5 nights or something, at that point I told him I just wanted my spa points

1.5

Jun 2023

Terrible , do not waste your money

The kiddie pools was very nice for the kids all goth great interactive entertainment.

We requested in advanced conjoining rooms or rooms at-least next to on another to be close to our children. We requested this months in advanced. When we arrived they told us they had nothing available and we had to upgrade to a sky view conjoined room which was a much more expensive room. All of our elevators were out of service our entire stay, we had a toddler in a stroller we had to carry anytime we left our room( up 3 flights!) Our room door was also broken and we kept getting locked out so they took off the deadbolt as a solution. Our other room door stopped working and we were told we had to reactive our keys. The first two days we weren’t able to get into any of the restaurants because there were over 1.5 hour wait times and we had three small children with us. The staff said they booked us for their Hibachi restaurant and their steak house restaurant for our last two days, they lied. We even confirmed and they said it was taken care of but they lied. They also lied about our second attempt at reserving or dinner and then apologized. We had no reservation and then they tried to rectify it by booking us at 9:30 at night with toddlers for dinner. Our kids were crying and fell asleep on the chairs and faces down on the tables they were so exhausted. The hotel also was working on fixing water issues and construction so we lost hot water to our rooms and toilet water at one point for one of the days. They slipped letters under our door notifying us in writing that we would experience issues. The staff tried to persuade us to do a presentation to sell a time share/RCI package and offer us brunch and massages. After doing the extremely long presentation they told us sorry our spas are completely booked. So they offered us $vouchers to spend at their gift shop. We used the voucher and then they still sent a charge to our rooms.The water park open 1.5 hours later then they stated on their website and we were told to wait.

4.0

May 2023

Very good

A hidden jem: the french restaurant. Umo also great; avoid Zen. The staff is wonderful. I find the "Heaven" section far more interesting than the "Hacienda" section where I stayed. Definitely will get back to the hotel.

Zen restaurant: over rated, not truly Japanese, avlid that one. Also, the idea of going to a Hard Rock Hotel is about the music: in contrast to other Hard Rock Hotels, this one had a lot of music that differs from what the experience should be. Although it might make "sense" to have a balance, I found a strong bias on what I listened compared to other Hard Rock Hotels. Although tjis hitel doesn't offers too much of a beach experience, the portion it had smelled bad.

5.0

Apr 2023

Beautiful hotel, amazing staff!

amazing location. Fantastic hotel. Friendly staff!

The red wine

5.0

Apr 2023

Exceptional

Carlos and Samantha made our stay exceptional

The public restrooms could have used a little more attention but overall the property was very clean!

4.0

Mar 2023

super fun for family of 4 with a good vibe and great entertainment, rooms need updating

great atmosphere

needs updating

3.5

Feb 2023

corcroaches invading room

water park

excessive sales approach for investment in sharing packages

4.0

Feb 2023

Very good

nice large property.

4.0

Jan 2023

it was a great first time experience for our family to be in and all inclusive resort

we loved the staff. they we so nice and friendly… easy to talk to to.

We could not find napkin or life guard in the kids water park when my daughter got a bloody nose.. bathrooms weren’t easily accessible from the kids area.

2.0

Dec 2022

Disappointing

Restaurants are excellent except for Toro. Buffet option was average at best. Nice water park. The hotel is dated. All pools are very cold. The beach is a small lagoon only.

3.5

Dec 2022

fun, but wanted more.

short walks everywhere. the views.

The food- very bland. not many selections to choose from for all hours of in-room dining.

2.0

Oct 2022

let down

location and swimming pool

rude reception staff. dirty room. 2 days to sort an issue with our room

2.5

Sep 2022

fun, beach very small, facilities need update!

quality of food , water park and everything was super clean

restaurants are super noisy, does not feel like 5 star hotel. staff at the entrance of the restaurants are always trying to avpid people getting a table. specially the sushi restaurant .

4.0

Aug 2022

Very good

nice property with large area

too much construction

5.0

Aug 2022

Simply awesome

Best all-inclusive experience you can find. High quality food, services, facilities and entertainment for the whole family. Attention to every detail. Super friendly and helpful staff. The shows are exceptionally good. Great buffets and restaurants. Breakfast sausages and bacon just the way I like them (little detail, I know! but it's just one of those things that make a difference...)

There's no open-sea beach. But there are small pool-like beaches which are great for the children.

2.0

Aug 2022

Disappointing, overpriced and poor quality food and drink.

We were so excited to go to Hard Rock having never been before. The rooms were spacious and comfortable.

The property however is old and the facilities need attention. The Wifi is the worst we had in Mexico and this was one of the most expensive places we stayed…go figure. The staffs attitude was more “Best Western” or “Premier Inn” than “Hard Rock”. Gloria from room service was probably one of the rudest, condescending people I’ve ever encountered. There is no consistency in staff attitude (housekeeping couldn’t be more lovely). They use the cheaper version of all spirits, so the drinks always taste a little “off”. Overall and personally we’d suggest not spending the money here and staying at XCARET instead. We stayed there prior and it was better value for money. Hard Rock needs to improve their buffets, the steak at the steakhouse “Toro” was mediocre at best, which was better than the service surprisingly. Overall it was overpriced, poor quality food and drinks and some staff (like Gloria) are racist (we don’t speak a lot of Spanish and we’re white). Disappointing.

2.5

Jul 2022

Passable

Facilities are great and large

The checking process was very difficult, they had all type of problems to find my booking, and rooms given were so far apart witn no reason. The "Booking.com, booking experience was very disappointing and scary at some point, when they couldn't find my name

4.5

Jun 2022

Superb

Service excellent. Workers friendly. Plenty f food and drink options.

2.0

May 2022

not worth the money and would not recommend it .

nothing

food , rooms , toilets and no entertainment in the evenings

FAQs

How much does this resort cost compared to others in State of Quintana Roo?

The average price for a rental in State of Quintana Roo is $232 per night. This rental is $45 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Hard Rock Hotel Riviera Maya - All Inclusive. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Hard Rock Hotel Riviera Maya - All Inclusive. Enjoy the water!

Is Hard Rock Hotel Riviera Maya - All Inclusive pet friendly?

Yes! This resort is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Hard Rock Hotel Riviera Maya - All Inclusive?

We found 13 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen or kitchenette, and internet / wifi.

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$$$$

Hard Rock Hotel Riviera Maya - All Inclusive

Resort in State of Quintana Roo

Reasons to book

About this resort

Amenities

Map of State of Quintana Roo

Nearby attractions

Available Rooms

Gold Deluxe Double Room

Diamond Deluxe King Room

Deluxe Family Room

Deluxe Platinum Sky Terrace King

Platinum Two-Bedroom Suite with Terrace

Hard Rock Hotel Riviera Maya - All Inclusive

Resort in State of Quintana Roo

Reasons to book

About this resort

Amenities

Map of State of Quintana Roo

Nearby attractions

Available Rooms

Gold Deluxe Double Room

Diamond Deluxe King Room

Deluxe Family Room

Deluxe Platinum Sky Terrace King

Platinum Two-Bedroom Suite with Terrace

Reviews

FAQs

How much does this resort cost compared to others in State of Quintana Roo?

Is parking included with this resort?

Is there a pool at this resort?

Is Hard Rock Hotel Riviera Maya - All Inclusive pet friendly?

What amenities are available at Hard Rock Hotel Riviera Maya - All Inclusive?

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