El Carmen Hotel

Patio, Coffee/tea facilities, Balcony/Terrace, Seating area

4.2

Excellent(641 Reviews)

Hotel in Antigua Guatemala

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Includes essentialsGarden, Pets allowed, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

El Carmen Hotel is located in central Antigua Guatemala and it offers 24-hour front desk service, free WiFi access and shops on site.

Amenities

Air conditioner

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Wheelchair accessible

Garden

Family friendly

Map of Antigua Guatemala

Nearby attractions

Available Rooms

Standard Twin Room

2 Double • 161 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Standard Triple Room

3 Double • 236 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Queen Room

1 Queen • 129 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Deluxe King Room

1 King • 150 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Family Room

1 King • 279 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

$$$$

El Carmen Hotel

$$$$

4.2

Excellent(641 Reviews)

Hotel in Antigua Guatemala

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Includes essentialsGarden, Pets allowed, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

El Carmen Hotel is located in central Antigua Guatemala and it offers 24-hour front desk service, free WiFi access and shops on site.

Amenities

Air conditioner

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Wheelchair accessible

Garden

Family friendly

Map of Antigua Guatemala

Nearby attractions

Available Rooms

Standard Twin Room

2 Double • 161 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Standard Triple Room

3 Double • 236 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Queen Room

1 Queen • 129 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Deluxe King Room

1 King • 150 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

Family Room

1 King • 279 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Reviews

4.2

Excellent(641 Reviews)

100% verified reviews

5.0

Jul 2024

Sorry I didn't book longer

The room was comfortable and not small...nice updated bathroom...great location...great staff....breakfast was amazing and the rooftop view is sumn out of a movie

N/A

0.5

Jun 2024

I wanted to like this hotel but ended up traumatized after the stay. Dirty sheets/ covers, mosquitos, pieces of ceil

It was in great location

ROACHES! In every room!!! Stayed 3 days and switched rooms each night because of waking up to bugs and bites on me. Other guests said they slept with lights on to keep the roaches at bay. No matter what they would not issue a refund. Hot water went out everyday multiple times, WiFi went out as well. Rooms were much much smaller and different from pictures, and comforters had to be changed because of smell. Water marks on ceiling and white stuff kept falling over floors.

4.5

May 2024

Muy recomendable!

Me gustó todo del hotel. Es hermoso su estilo, la ubicación perfecta pues está muy cerca del Parque Central pero lo suficientemente lejos como para no escuchar el bullicio cuando se quiere descansar. El personal muy amable y el desayuno muy rico en esa preciosa terraza. Además tiene agencia de viajes lo cual facilita la contratación de tours si se desea.

Las habitaciones en las que estuvimos tenían ventana hacia un pasillo lo cual no daba mucha privacidad si se corría la cortina, pero dado el estilo de la casona colonial es normal que esto suceda. Se sentían un poco chicas para el tamaño de las camas pero no lo veo como un impedimento para volver a ese hotel si regreso a Antigua.

5.0

May 2024

It was good . They have a very good breakfast . And they made me feel at home

The staff was very attentive

The room does not have enough light. It does not have a window

4.5

May 2024

Muy recomendable

Me gustó todo: el personal super amable, la ubicación ya que es céntrico pero no en medio del bullicio, la limpieza, el estilo y decoración...

Las habitaciones eran un poco chicas para el tamaño de las camas. Pero no es grave. Volvería a este hotel.

4.0

May 2024

bonito pero pero hubiera disfrutado en una habitacion mejor

ubicacion servicio atencion limpieza terraza comidas

el cuarto espacio reducido camas muy altas (aunque contaban con mini escalera no habia una silla no habia una mesa las zarandas del baño rotas filtraciones de luz por el techo(baño)

5.0

May 2024

2nd time here and I would stay again.

Food was great, the rooms were clean and comfortable. My dad even bought his pillow. The location was great, one block from Central Park. That staff was attentive and friendly. Rooftop terrace was beautiful as usual and the food was excellent.

3.5

May 2024

Done that.

Close to the center. Staff is great

Gets very noisy by 7am. No shower door makes bathroom very wet. Rooms extremely small

1.5

Oct 2023

No nos gustó. Mal servicio.

El agua caliente no funcionó, nos pasaron de habitación y fue el mismo problema. Las sábanas olían a humedad y por la forma del hotel, cuando las personas entran hay mucho ruido y no pudimos descansar.

5.0

Aug 2023

Perfect place to stay in Antigua

Great customer service. Clean facility

In order to contact staff had to use WhatsApp

5.0

Aug 2023

Exceptional stay. I will definitely stay here again

The included breakfast was phenomenal! The staff was friendly and helpful. I have never had such comfortable bed, bedding and pillows. I would have taken it home if possible! The room was large, clean and up to date! We will definitely be back!

A little noisy in the morning but nothing that would keep me from booking again.

4.5

Jul 2023

Superb

The hotel was very centrally located and the breakfast was amazing with amazing views.

The shower did not really have any hot water. You had to run the water for over 10 min (what a waste) to get room temperature water.

0.5

Jul 2023

Do yourself a favour, pick one of the hundreds of nicer better value hotels in antigua

Roof terrace restaurant and breakfast portion

1. Could not check in on time despite dropping bags 3 hours earlier and being allocated a room. 2. Smallest hotel rooms ever. 3. Gamble if you get hot water. 4. Awful internet 5. Cleaner left my door ajar. Could have been robbed. 6. All fruit and vegetables served for breakfast (not platinos) came from a tin. 7. When asked for a manager there was never one available, perhaps why the hotel has such poor service. 8. Trip desk is super overpriced. Bus to Mexico, $100, agency in town $60.

5.0

Jun 2023

Nice location and nice roof top restaurant.city center

Nice room and nice roof top restaurant with view.

Property was doing maintenance early in the morning so it was loud

3.0

Jun 2023

Great place, but unfortunate construction ruined the whole purpose of my stay

The hotel is great. All the amenities, location, and rooftop patio are all amazing.

Early morning construction noise in the room next door - The first hotel I stayed at in Antigua did not have air conditioning, and I found it too hot to sleep. Exhausted, I booked a night here, since they had air conditioning. At 7:30 in the morning I was awoken to the sound of construction in the room next to me (and I think maybe the roof above me too). It kept up all morning. I'm not sure what El Carmen could or should have done before I checked in, or after I complained when checking out, but obviously this was a big problem for me.

5.0

May 2023

Perfect place and very friendly service

Beautiful property! great views from the terrace 😊

the shower takes to long to get warm but not a big deal because the weather was hot.

3.0

May 2023

Good but poor customer service

The location was amazing, rooftop bar was cute. Very friendly staff till a certain point.

The AC unit in our room was dripping cold water directly onto my friend's bed/pillow. On our last day a sizeable golf-sized piece of ice fell down from it and could have hurt my friend. Told staff about it and they did not seem to care. Before that moment, the staff had been very great.

5.0

May 2023

wonderful stay

the decor of the room and the hotel were beautiful! the staff was kind and helpful. the location was great!

I liked everything

5.0

Apr 2023

Exceptional

In center of Antigua, can walk to anything, great rooftop restaurant

4.0

Apr 2023

Very good

great breakfast!

no windows in room

5.0

Mar 2023

Really nice hotel, amazing location!

The hotel was in the perfect location. walking distance to everything! The bed was comfortable, the rooms are clean. The restaurant was delicious and great service all around!

4.0

Mar 2023

don’t look for frills. excellent staff, clean, fabulous restaurant on site, center of town

location, staff, cleanliness

horrible lighting, no chair in n the room, no full length mirror, could not get the tv to work

4.5

Feb 2023

Great location. Beautiful rooftop with volcano view.

great location. beautiful rooftop.

3.5

Feb 2023

Good

The location is great and in the center of everything. There’s a restaurant upstairs. There was an AC in the room and the staff were very kind and attentive.

The room is a lot smaller than the pictures make it seem, you can barely walk into the bathroom and close the door behind you. You can hear everything through the walls.

4.5

Jan 2023

very polite staff and comfortable beds!

it was very clean

the water filters in the rooms appeared dirty (was the only thing not clean)

1.5

Dec 2022

avoid avoid avoid

location

somehow staff gave my suitcase to stranger people when they was leaving for different places- I totaled understand mistake but they laid to me ab it saying that someone left with the key for the room where baggage was kept. lucky i had airtag in my bag and i was able to see the location of my luggage and when i seen that was in airport area i had heart palpitations. I have ask manager when bag will arrive and he laid again saying in 5mins, i have asked him to call driver and check where is bag right now. Manager wasn’t that brave to come out from office talk to us ab and explained what happened instead he was sending reception staff. The girl said to us we can have anything from restaurant/bar so in the evening still waiting for a bag we went for something to eat-nothing crazy and waiter said its supposed to be just drinks for that inconvenience. we waited 5hrs for suitcase to be back in hotel. rooms smelling of terrible chemical products-which will effect your lungs or mustiness. If you can avoid this place. on check out another manager was having issue with towel which i have used. i have red hair so every time im washing hair dyer is coming off but this is just matter of washing. perhaps hotel should advertise that they not happy having people with colored hair. overall bad experience with extremely bad customer service. avoid avoid avoid

FAQs

How much does this hotel cost compared to others in Antigua Guatemala?

The average price for a rental in Antigua Guatemala is $78 per night. This rental is $2 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at El Carmen Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is El Carmen Hotel pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at El Carmen Hotel?

We found 11 amenities for this rental. This includes air conditioner, pets allowed, internet / wifi, smoking allowed, and parking.

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El Carmen Hotel

Hotel in Antigua Guatemala

Reasons to book

About this hotel

Amenities

Map of Antigua Guatemala

Nearby attractions

Available Rooms

Standard Twin Room

Standard Triple Room

Queen Room

Deluxe King Room

Family Room

El Carmen Hotel

Hotel in Antigua Guatemala

Reasons to book

About this hotel

Amenities

Map of Antigua Guatemala

Nearby attractions

Available Rooms

Standard Twin Room

Standard Triple Room

Queen Room

Deluxe King Room

Family Room

Reviews

FAQs

How much does this hotel cost compared to others in Antigua Guatemala?

Is parking included with this hotel?

Is there a pool at this hotel?

Is El Carmen Hotel pet friendly?

What amenities are available at El Carmen Hotel?

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