The Queen at Chester Hotel, BW Premier Collection

Property building, Garden, Balcony/Terrace

4.0

Good(8,081 Reviews)

Hotel in Chester

4-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Includes essentialsGarden, Pets allowed, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

The Queen at Chester - Beautifully connected – Since 1860 With new jewels in our crown following a sparkling new £5millon refurbishment to public areas, Queen bedrooms and installed air conditioning. Welcome to the original railway hotel.

Amenities

Air conditioner

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Wheelchair accessible

Garden

Family friendly

Map of Chester

Nearby attractions

The Liverpool Waterfront UK

24.5 mi

Available Rooms

1 Double • 236 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Double • 322 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

2 Single • 301 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

2 Single • 376 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

2 Double • 527 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

££££

The Queen at Chester Hotel, BW Premier Collection

££££

4.0

Good(8,081 Reviews)

Hotel in Chester

4-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Includes essentialsGarden, Pets allowed, Air conditioner and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Amenities

Air conditioner

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Wheelchair accessible

Garden

Family friendly

Map of Chester

Nearby attractions

The Liverpool Waterfront UK

24.5 mi

Available Rooms

1 Double • 236 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

1 Double • 322 ft²

Sleeps 3

You'll be directed to Booking.com for availability & pricing

2 Single • 301 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

2 Single • 376 ft²

Sleeps 2

You'll be directed to Booking.com for availability & pricing

2 Double • 527 ft²

Sleeps 4

You'll be directed to Booking.com for availability & pricing

Reviews

4.0

Good(8,081 Reviews)

100% verified reviews

4.0

Nov 2024

If coming to Chester again I would definitely price this hotel again.

Excellent location, room very comfortable, breakfast good variety and plentiful. Staff were all very pleasant and helpful especially in the breakfast room.

The heating in the bar area and restaurant could have done with being turned up, it was cold and it meant sitting in the bar for a drink after dinner was not as pleasurable as it could have been

4.0

Aug 2024

Great hotel

Lovely old building. Clean and tidy, staff were very friendly and helpful. Bit worried when we turned up as there was a pop up rave by the train station but didn't hear a thing all night!

Iron in the room was old and a bit rubbish, but got what we needed out of it. A fridge would have been good in the room also.

4.0

Aug 2024

Don't fall for the expensive parking scam

Don't fall for the parking scam. There's a green car park named Queen that charges 12.5£/ 24hrs. On the other side of the fence is a red car park (next to the modern brick building) which is 9£ only. There is also a car park opposite on City Road which also is cheaper. Hotel staff, of course, will not tell you about their parking scam...

4.0

Aug 2024

Genial

Habitación preciosa, muy confortable y muy espaciosa

4.0

Aug 2024

Value for money

Immaculate staff lovely

4.0

Aug 2024

Lovely base for a few days with my friend

Lovely property, clean and staff were very helpful and happy

There was nothing to dislike

4.0

Aug 2024

I would recommend the hotel. Most of the staff were extremely professional and helpful.

Proximity to the station Ambience Decor Size of the room

We’re locked out of the room when returned at the end of the day Had to ask for coffee sachet ( instant !!!) No bar fridge Hand sanitizer empty at lift

4.0

Jul 2024

Wonderful stay , absolutely loved the property. Would definitely recommend and will certainly be back .

Beautiful property, friendly staff, lovely and clean fabulous breakfast and great location.

Loved everything .

4.0

Jul 2024

Lovely weekend stay, would definitely return.

Staff extremely helpful and polite. Room quiet and comfortable, perfect temperature. Reception area beautifully decorated as was the bar and lounge.

Bed wasn’t made for our second nights stay, but only a minor mishap!

4.0

Jul 2024

Gorgeous hotel

The room was more than I expected. The beds were comfortable, it was incredibly quiet and the decor was fantastic all around the hotel.

The bathroom wasn't quite to the standard as the rest of the hotel. There was mould in the wall.

4.0

Jul 2024

Chester gem

The size of the room was very good, the staff were all very nice

Rooms could do with more plug sockets especially next to beds and our room there was flaking pain in ceiling above shower and mold in the shower

4.0

Jul 2024

Birthday weekend made complete with a relaxing and amazing short but memorable stay

Breakfast was excellent and set us up for the day ahead at Chester Zoo. Location was perfect for exploring Chester. The staff were so friendly and Jessica & Eliza remembered me from my visit in April, which I thought was amazing given the amount of guests that pass through the Hotel. Liam & Matthew were very polite and friendly in the bar.

Nothing

4.0

Jul 2024

Ottimo per qualità e prezzo con un piacevole sapore di altri tempi

In particolare la gentilezza e la disponibilità dello staff, con speciale menzione per Edward alla reception che ha saputo risolvere taluni problemi nel modo migliore.

Alcune parti della struttura dovrebbero essere ammodernati

4.0

Jul 2024

Lovely stay lovely staff clean and modern definatly stay again and recomend

Modern and friendly

The room door was difficult to open from inside due to position

4.0

Jul 2024

Disappointing

Shower didn’t work, sink slow to drain and extractor fan non functional

4.0

Jul 2024

Nice bit of escapism

Free upgrade from classic single to double as I checked in Comfy bed Warm water for shower Toiletries

There could’ve been more variety for breakfast - would’ve been nice to see more continental choices such as cold meats and cheeses No biscuits in the room Took me a bit of time to get used to the lights Was under the impression breakfast was included in the room price - saying this I wasn’t too bothered about paying on top since I did get a discount on the room in the first place. Otherwise may not have been as happy Fan in bathroom made funny noises Heating in room wouldn’t work so was a bit cold

4.0

Jul 2024

I do not think I will book ever again at the Queen Hotel in Chester or recommend it.

I ordered a med rare steak for dinner which was med-well cooked and a little dry therefore. It would have been better served with more vegetables and or sauce. I am celiac so cannot eat wheat flour.

We were quite appalled by an unpleasant odour of dirty drains. Not only was it apparent when we first arrived on the first floor but in the middle of the night in the bedroom. Your staff must know of the problem and should NOT have put us into such a nasty smelling atmosphere. I nearly came down to complain but was too tired so we had to keep the window open.

4.0

Jul 2024

Perfect overnight stay.

Good location, friendly staff, excellent service.

It was clean and comfortable.

4.0

Jul 2024

Enjoyable

Spent an evening there with a friend for a girly weekend. Great service, great food and upgraded room.

4.0

Jul 2024

Fantastic hotel

We have stayed at The Queen hotel for over 27years. We just love the building, the location and now it’s had a make over love it even more!

Love its history and all the different rooms.

4.0

Jun 2024

Loved it favourite place to stsy

Love the building & the rooms . Lovely staff & and good carpark

4.0

Jun 2024

We liked it so much we plan to come back next year.

The room was spacious and comfortable. It was (in the main) well serviced. We liked its proximity to the railway station. Breakfast buffet and dining room staff were excellent.

The bedside lighting was too dim for bedtime reading and having to have the main lights on for that purpose was less than satisfactory.

4.0

Jun 2024

Enjoyable stay close to city centre

Near the station and an easy walk to town. Restaurants near by. Breakfast was good. The room was nice and they are renovating the hotel. It is big. There are 15/20 minute drop off zones at the front of the hotel (opposite the train station) and paid parking. Comfy communal/lounge areasb

Nil

4.0

Jun 2024

Forgettable but for the Staff

Quite central

No one mentioned the huge refurb, builders, dust, problems with rooms, limited bar/restaurant etc - literally no one. Nothing from Booking.com or the hotel. Breakfast excellent, staff were kind and sympathetic, received 50% refund on our 2 nights. Wait a long time before visiting this hotel.

4.0

Jun 2024

Adequate but unfriendly & slow

Location although Chester is quite threatening at night with lots of homeless & drunks wandering around city road

Loud shouting outside rail station @ 4.30 am swearing etc plus drunken guests allowed to wander round - few facilities at night in the bar which felt stark & unwelcoming

4.0

Jun 2024

Loved it and will come back

The style of rooms, restaurant, everything being very clean and the back garden with umbrellas and heatings was amazing. We’ve definitely had a really good time

Parking pay is quite expensive.

4.0

Jun 2024

Lovely break with strong influences of royal nostalgia.

The hotel was soaked in traditional architecture and nods to the royal family both past and present. The room was clean and very spacious. It was easy to locate. The added little touches were very nice, bottled water, chocolate and crisps. Breakfast was a very pleasant experience. Lots to choose, hot and presented well. The location was good and seemed to avoid the very central traffic. A member of staff gave good directions for walking into the centre.

The duty manager could have been more friendly on reception. He did his job but there was no added pleasantries. I tried to adjust the air conditioning in the bedroom but wasn’t able to change the preset programme. I phoned the reception for some help but there was no answer at 10.30pm. I used the fan situated in the room. Some better pillows would have been a bonus.

4.0

Jun 2024

Booking. Yes

Wonderful clean room. Well cared for hotel, with attentive staff. A Booking. Yes

4.0

Jun 2024

Good value for a short stay

Convenient location next to railway station

Will benefit from the refurbished underway

4.0

Jun 2024

Excellent value comfortable hotel. Eclectically decorated. 2 minutes walk from station and 10 from C

They are currently under renovation but that didn't really interfere with our stay. The bed was very comfortable. The shower was excellent and there was a full bath. Breakfast was excellent. They showed our luggagebon arrival (early) and on departure. This is the perfect hotel if arriving by train. 10 minute walk into Chester center

The room was in the newer wing and a long way from reception with cases

4.0

Jun 2024

Fab refurb- makes other areas now look very tierd & in need of doing next hopefully

We come here every year - new refurb of public area’s FANTASTIC- - now just need to do something about outside space and dated bedrooms

The so called garden - Needs total clean up to use safely & with comfort . Very dirty , no joy or pleasure to be had in court yard . No lights or items on tables - even during wedding very poor. Patio area needs total deep clean / power washing . Safer steps & entrances . Totally waste of what could be a feature to enjoy during summer !

4.0

Jun 2024

Location great everything else is poor

The location is great!! This is about all

The hotel under renovation and had to walk through very dark under construction parts of the property to get to my room! Doors don’t close properly and in my opinion are not fire compliant! The door has light shining through at night which lights the room up!! Over priced and wouldn’t stay again

4.0

Jun 2024

Overall the experience was terrible! I would never stay here with my family again

The building itself is beautiful and steeped in history

The rooms in the annex part of the property are a far walk, small musty had black mould growing on the windows. Generally tired decor. Requests for family with small children to have interconnecting room not met despite booking months in advance and making multiple calls to the hotel. They expect you to contact hotel reception via a what’s app number that you text. The phones in the room do not work or there isn’t one available.

4.0

Jun 2024

excellent value for money, lovely courtyard

the rooom was very spacious, to the point my son insisted on playing hide and seek in it. The staff were lovely and we also met Queenie the cat, which despite spending a fortune on Chester Zoo and Knowlesley Safari park i believe this was my sons favoruite part

the TV angle in the bedroom was a bit awkward it was set up to watch it from teh table and chair and not the bed

4.0

May 2024

Enjoyable stay, very comfortable beds, friendly staff

Well presented, rooms clean and modern

Nothing

4.0

May 2024

Brilliant will definitely be back

A staff member named Eddie went over and above for my husband dog and I he allowed us to have a late check in and a good upgrade and also threw in a drink as members of the best western and as always I would recommend this hotel to any one

The property is a little old and is under going renovation but disturbance was kept to a minimum and will look fantastic when completed

4.0

May 2024

Will be back!!!

Great location gorgeous hotel lovely grounds and lovely staff and breakfast fantastic 😀 room was big and Bath bigger 😀

4.0

May 2024

Excellent hotel great stay close to amenities staff friendly especially Eliza on reception

Spectacular breakfast well worth the money. Location excellent for train station and only a 15 min walk into the city centre

I think maybe biscuits in the room to compliment tea and coffee and a bottle of water

4.0

May 2024

I was very pleased with my stay all around.

The room met expectations of cleanliness and comfort, the location was perfect, and the staff were very helpful and accommodating, and always had the answers I needed.

The experience will be improved when construction is complete, and the entrances and traffic patterns return to normal.

4.0

May 2024

Very nice hotel in a great location

Good location, nice decor, friendly staff

FAQs

How much does this hotel cost compared to others in Chester?

The average price for a rental in Chester is £104 per night. This rental is £0 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at The Queen at Chester Hotel, BW Premier Collection. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is The Queen at Chester Hotel, BW Premier Collection pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at The Queen at Chester Hotel, BW Premier Collection?

We found 11 amenities for this rental. This includes air conditioner, pets allowed, internet / wifi, smoking allowed, and parking.

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The Queen at Chester Hotel, BW Premier Collection

Hotel in Chester

Reasons to book

About this hotel

Amenities

Map of Chester

Nearby attractions

Available Rooms

The Queen at Chester Hotel, BW Premier Collection

Hotel in Chester

Reasons to book

About this hotel

Amenities

Map of Chester

Nearby attractions

Available Rooms

Reviews

FAQs

How much does this hotel cost compared to others in Chester?

Is parking included with this hotel?

Is there a pool at this hotel?

Is The Queen at Chester Hotel, BW Premier Collection pet friendly?

What amenities are available at The Queen at Chester Hotel, BW Premier Collection?

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