Reception and bar area was nice

The room was outdated and needed decorating

Nice evening meal

Breakfast was not very hot

Very good receptionists. Good, comfy, clean room. Excellent breakfast

A bigger, better evening meal menu

Cute room, great staff, good breakfast, good shower.

Thin walls. Forgot my ear plugs so noisy neighbours' TV made for a restless night. Better luck next time.

awesome staff, very friendly and helpful. good atmosphere all around great pool and the breakfast was excellent

The young man in the restaurant at breakfast was exceptionally pleasant and attentive. Because I use a stick he came over immediately and offered to get our breakfast for us. He was very very helpful and courteous and made breakfast not only easier than it might have been, but more enjoyable as well. I didn't get his name but would appreciate it if you could pass on my thanks. Other staff were also very helpful but this young man really stood out.

Because there is a Holiday Inn and a Holiday Inn Express we were confused and booked into Holiday Inn, Filton and the friends we were meeting up with went to the Express hotel! We had to get a taxi there and back to meet up for dinner! It didn't make it obvious enough on the booking site.

They got the drinks bill mixed up another tables we were a family of 5 and the other table was a group of 10. It was eventually sorted after going through all of the previous nights receipts that they had printed out. We wanted to eat in the resultant rather than the bar. They wanted us to eat in the bar, we were sat in the restaurant for 30mins with serval other families & we were all ignored. We moved ourselves into the bar & got served straight away. Rooms were clean & comfortable. Good breakfast in the morning.

location, comfortable bedroom. excellent breakfast apart from only smoked bacon, yuk. lovely grounds.

lack of unsmoked bacon at breakfast. lack of real ale.

Relaxed atmosphere

Nothing

only the lobby

old and disgusting, previous guests’ hair in the bathroom, rooms worsts than in a cheapest hotel

Wonderful breakfast, though a pity weren't told would not be serving croissants after 9.30 since was really looking forward to finishing with one!

clean and all staff really helpful.

nothing

The staff were very helpful. especially as my son left his special teddies! The service was exceptional.

Staff were good and very friendly/helpful.

Couldn’t get the shower to work.

The location of the hotel as it was close to the university where my wife and I was dropping our son off. The room was adequate for our requirements and needs as we were only staying for one night. Breakfast in the morning was as expected in any hotel, plenty of choose and hot.