Location, facilities, cleanliness, staff

NA

Unvergleichlich. In allen Bereichen ist das Kempinski in Dubai mehr, als überragend. Die Zimmerausstattung und Sauberkeit kann nicht besser sein. Wir sind bereits hier gewesen und werden immer gerne wiederkommen. Die Mitarbeiter und der Service sucht seines Gleichen. Man ist hier definitiv König als Gast. Größtes Lob an Begum und Mark vom Front Office Team, sie haben meiner kleinen Tochter eine so große Überraschung auf´s Zimmer geschickt, dass wir allein deshalb wiederkommen werden. Besser geht nicht. Lage, Service, Qualität, Ausstattung, Preis/Leistung. Zu meinem Geburtstag bekam ich überdies eine große Torte, jeder Mitarbeiter gratulierte mir, man schien mich zu kennen. Sooo unfassbar herzlich, ich habe mich sehr gefreut. Auch noch ein großes Lob an Arshad Shah, den Fahrer des Hauses. So höflich und professionell, er wird uns noch sehr lange im Gedächtnis bleiben. Er hat uns auf die Sekunde genau abgeholt und gefahren, sicher und zuvorkommend. Auf der Fahrt hielt er Wasser bereit, kümmerte sich um die richtige Klimatisierung, dass es meiner kleinen Tochter mit 2 Jahren nicht zu kalt ist. Ganz, ganz großes Kompliment. Wir hätten ihn am Liebsten mitgenommen.

Alles außergewöhnlich, es gibt definitiv nichts, was man bemängeln kann. Für jeden Dubai-Reisenden ist dieses Hotel ein Muss, wenigstens für 2-3 Tage!

Everything

The pool has no sun in the morning due to the high building which is covering it :(

Great room: comfortable and nicely designed. Entrance to the mall . Great breakfast with lots of options

Some parts need update . Shower is strange - hard to handle.

The staff are amazing extremly polite, friendly always with a big smile willing and ready to help, starting from the door man to the front desk to the management , room size was perfect with amazing facilities , breakfast is very good well actually way above good , the staff and the manager are exceptional , they just want to you to relax and enjoy and they will do anything they can to make you happy, food quality and variety is excellent.Front office greets you every day by name again with a genuine big smile asking if they can help with anything. One day we received a call from a UAE number to find out it is the hotel , they were making sure we are good enjoying Dubai and wondering if they can do anything for us to make our trip memorable thanks Mr Gad from the front desk Breakfast restaurant manager passes by the table every visit minimum 3 times to check if we need anything and if the food and the selection is up to our expectations , before you coffee is about to get done and have the last sip he will get you another one and so on . if you want anything which was not on display he will go out of his way and do anything to make you happy and satisfied. can't wait to be back, we thought next time we are in Dubai we will go to a different hotel , but after our last experience no way we all agreed to come back to the same hotel. We forgot quite an expensive ring in the safe box , we called from the airport like a few hours after checking out , 30 mins latter the hotel called back to inform that they found the ring , thank you A very special thanks to an amazing Mr Gad front office. Wish you all the best, can't wait to see you all soon thank you

The front desk Staff Ms Asli was excellent and represents the brand value of the hotel with exquisite sense of hospitality and understanding the genuine needs of a wary customer traveling in after a long tiring flight. She was so friendly and accommodating on our late check out request without violating the norms, but genuinely did her best within her powers. You need more Aslis 😊😍

Breakfast spread wasn’t impressive

Удобная локация, если нужен район Аль барши и Аль куз, mall of emirates. Old school интерьер, если нужна ностальгия. Черные тапочки в номере, маленькие для женщин и большие для мужчин (мелочь но мило).

Требуется реновация спальной зоны. Кофемашина заработала с 5-го раза. Вид на крышу mall of emirates. Номер очень далеко по коридору. На пару дней пойдет, не более.

Everything really from location to service

Breakfast time is very busy

It was very clean everything and very welcome

Everything was perfect!

Our recent stay at the Kempinski Hotel Mall of Emirates with my kids was nothing short of outstanding. The hotel's location, connected to the Mall of Emirates, provided us with unparalleled convenience for shopping, dining, and entertainment- all just a short walk away. The rooms were luxurious and spacious, offering a comfortable retreat after a day of exploring Dubai. The hotel's family-friendly amenities, including the indoor ski slope view, were a big hit with the kids. We also appreciated the attentive service from the staff, who went above and beyond to ensure our stay was enjoyable. My check-in was so quick and easy with Miss Shurouk. The breakfast options were excellent, with a variety of choices to all tastes. My special Dosa was so yummy. Overall, the Kempinski Hotel of the Emirates exceeded our expectations in every way. It was the perfect choice for a family vacation, and we highly recommend it to anyone visiting Dubai.

La chambre spacieuse , le calme , l’emplacement , le restaurant Eugène Eugène nouveau restaurant était incroyable ainsi que le chef de salle et les serveurs . Le service était à la française et les mets étaient délicieux

Le lit d’appoint pour les enfants , matelas trop fin et peu confortable .

The location is convenient, with easy access to the metro and being situated at the Mall of the Emirates. The room is spacious and comfortable, and the breakfast is great.

Everything is comfortable for my guest; there are no issues.

The location is superb, facilty well maintained, staff accommodating and helpful, I highly recommend staying at Kempinsky Mall of the Emirates

Everything was fine, just beware that some deluxe rooms are smaller than others (In my previous stay my room had small dining table, this time the room was smaller even though it’s the same room category)

Every thing

Nothing

SPA

No

Everything

Absolutely nothing

كل شي جميل ولطيف

لاشي

Almost everything about the hotel

There was a little bit of delay in receiving my room but then it was solved

Location is convenient, clean and family place

Good service, location and pleasant food, staff always willing to help

A bit of noise from outside at night

Every thing great

best location if your visiting Mall of Emirates. Staff were very attentive, always smiling. Loved the hotel, will certainly come back.

None

They woke me up at 1:45 am to empty my mini bar as I did not leave a CC to cover that . But in the middle of the night ???

room was spacious, bed was comfortable, no noise from the neighbours , location was perfect for visiting dubai (and because close to the mall gave a lot of opportunity for food, shopping...) , staff was very friendly and helpful - especially the team working at the pool (the lifeguard, the bartender) and the guy from the gym (sorry for not remembering their names)

the sofabed quality was not very good (but this was really a very minor thing)

Amazing hotel and great staff

Na

الفخامة قرب المول التجاري والخدمات

- مبلغ تأمين - في كل ليلة في اقامتي يطرق موظف من الفندق باب الغرفة لتشييك الميني بار . وهذا سبب لي ازعاجاً

Hôtel magnifique, buffet iftar digne du nom et petit déjeuner copieux avec un personnel au petit soins! Spéciale dédicace au superviseur Mr Said du restaurant Olea! Un grand merci à toutes l’équipe et sans doute à bientôt inch’Allah 🙏🏻

Zu dem Hotel kann man nur sagen ganz toll. Es fehlt an nichts. Die Sauberkeit ist nicht zu übertreffen. Das essen toll. Frühstück toll. Super aufmerksames Personal. Es gibt gar nichts zu beanstanden. Eine glatte 1+

Das einzige was man verbessern könnte wäre das es einige deutsche Fernsehprogramme mehr gibt. Es gibt nur VOX. Ich weiß das man im Urlaub wenig auf dem Zimmer ist. Aber hier und da wäre es ganz gut gewesen. Sowas sollte ja auch heute zu Zeiten der Satelliten kein Problem sein.

Todo! El servicio, la habitación, la cama súper cómoda y las almohadas. Desayuno de 10. Muy limpio. Habitación grande. El personal súper atento. Una estancia de maravilla!

Nada

Hotel lovely I had a room that opened out onto the pool. The staff were excellent, and the food in the restaurants and at the poolside was very good.

Poolside service was a little understaffed - it sometimes took a little while to find someone to take an order - but I wasn't in a rush, and when it came it was very good! Things to note - the traffic around the hotel can get nightmarish even for Dubai - this has everything to do with the fact that all the visitors to the mall use the entrance nearest the hotel's driveway so it can take time getting in and out. Note that in winter the poolside area doesn't get a lot of sun, due to the high sides and the sun being lower in the sky. It will defo get more between say April and October, but in the winter months it can feel chilly if the wind is blowing and you're damp from the pool.

Propre luxueux et agréable. J'ai passé un week-end merveilleux dans cet établissement

Zéro faute

Very helpful staff, all of them; car parking service, reception, room service, restaurant, … non-conditionally!

Maybe if the pillows were a little harder it would be more comfortable