I loved the very traditional interior and food which was exceptional. The on-site Onsen was amazing.

Nothing - it was perfect, but expensive

The staff are very much nice and helpful.

Pillow is not comfortable for myself

Staff were very attentive and knew who you were immediately after check in

Hard to get responses via emails

I loved all the attention that the staff provides to the guests, it feels like staying in a grandma house where you can relax because you know that there will be someone that will care about you. Shuttle service that take you from the Arima Onsen station to the ryokan, very impressing dinner and breakfast for a full Japanese experience.

The private onsen unfortunately is aesthetically poor than the public one and unfortunately for me and other guests with tattoos you don't have chance (I don't blame the fact that tattoos are not allowed in public baths, I respect the cultural differences and rules. It's to say that maybe they could do something about the design and decorations of the private ones)

The hotel is located in the heart of the walking area. It's very convenient to travel. This historic hotel is well maintained. The interior is well decorated. The staff is very caring. The food served at the hotel is very meticulous. The hotel has an their own hot spring. But you can also walk to the public hot springs nearby.

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The onsen is outstanding and we enjoyed the delicious dinner.

Our room is on level 4 and have to climb up and down wooden stairways (no lift).

The onzen is one of the best I've been to. The restaurent staff, especially the waitress from "China" took further steps to look after my daugther who wasn't feeling well.

nothing. All is good

great location and super nice staff

The staff were incredibly accommodating and made me feel like royalty. The hot spring was so relaxing and the room and atmosphere of the place was warm and comfortable. The food was the best part by far. I have a fish allergy and the chef fixed me seafood free meals and I am forever grateful. It was so nice that I barely left the hotel.

It was a bit noisy because of the building construction. The people above me were very loud late into the night. But that isn't the hotel's fault.

Food was good but not excellent

Limited range of food choices

well furnished in Japanese wooden style staff are very helpful and friendly food is great in taste and look

sink in the toilet is not well designed leading to water flooded on the table top

The Ryokan is a beautiful historic building lived by shoguns of its era. We stayed in the beautiful Raku room. It was the biggest room we stayed during our month long trip across Japan. It was so spacious - it had a floor dining space during the day that converts into our bedroom with comfortable futons in the evening from 6pm. Next to the dining/bedroom space, separated by wooden sliding doors there’s a covered small balcony with windows overlooking a lovely stream and special books related to Tanizaki and Mita Celadon on display. On the other side of the dining/bedroom space, separated by wooden sliding doors, there’s another table/chair seating area don with cabinets for luggages, fridge and a relaxing massage chair. There’s also historical potteries on display. The message chair was wonderful to relax in after a hot spring bath. Adjoining this room is a big separated bath, toilet and dressing room. Each space was well designed and simple yet so rich with multi-century history that was captivating to the soul. Great opportunity to live in a piece of well maintained heritage building.

The room costed A$649.12 a night which is quite pricey. The breakfast was ala carte Japanese meal instead of buffet style typical to most hotels. The private onsen (costs ¥3300 for 50min) is in a separate building about 5min walk away and need some guidance to locate.

The style of this building and the dinner is awesome.

history

not handicapped friendly

As I was from Kobe, Arima Onsen had always been a familiar place. We chose Tosen Goshobo, upgraded for very special occasion (anniversary + birthday). And thankful our stay went far over than what we had expected. Hotel offered an anniversary surprise for us, which we appreciated a lot. We loved the architecture -- its room (fabulous! We didn't want to leave), its Japanese garden, its salon (and the choice of library), wine cellar. We found the semi-outdoor hot springs was playful and was really a good idea. The quality and the quantity of food was just excellent, diner or breakfast. We had feeling that also the timing between a dish to another was well calculated. We are so grateful to staff, friendly, caring, who made our stay so memorable.

Nothing.

Facility, Staff and most of all the food was excellent eith taste and presentation. Helpful and caring staff and the location is just perfect.

Nothing

Excellent experience, the service was impeccable. Each and every staff were friendly and helpful from the moment we arrived till our departure. We were very excited and looking forward to our stay and were not disappoint. If the onsen was definitely the highlight, the room and the food were just as impressive. There's something special about staying in an old traditional hotel but this was so very kept and comfortable. It's really something special. Thank you for having us.

very clean and can see the tradition building of Japan

Overall atmosphere was great. Staff were very helpful, especially a staff member named 师慧真 who went the extra mile to explain the dishes, culture as well as etiquette to my parents who didn't understand Japanese. Room was spacious and onsen was amazing.

Our room had a cracked sink. Although this did not have any major impact on our stay, the staff should have noted this before our check-in and informed us when they gave us an overview of our room.