The room, surrounds and staff were amazing. The staff helped us out with a cot last minute when ours got lost en route and were always very upbeat, friendly and helpful. You felt welcome and part of the community. The pools are lovely as is the beach section.

The food at the restaurant could have been better.

super beautiful hotel with amazing staff!

Excellent Stay. We had the entire place to ourselves. The staff were really nice and food at their restaurant was tasty too. The room was clean and tidy. A bit of dim lighting but that's okay because heaps of natural lighting during the day.

The staff was amazing, Thanks to anthony for the services Can’t wait to be back soon.

We were bed only but the breakfast looked good. The hotels own beach was amazing. The rooms were huge ours had a kitchen

Outside of the hotel was busy with heavy traffic. Due to covid may places closed

Excellent

Overall it met my expectation. Some missing basic items such as Microwave in the room can be corrected.

I love the individual houses. Very well furnished, clean, and well stocked for family vacation. Ideal if you have a unit with its own pool

The staff are not forthcoming starting from the Overall Manager. It appears you really have to look for staff to attend to you in the areas shared by all guests. The service level need to be improved

Our stay was nothing short of excellent! The location is great as you are close to the shopping centers and access to beach! Value for money definitely. However, there is room for development with the breakfast options and quality.

There is room for development with the breakfast options and quality. Towels for the pool was accessible only at the reception. Consider having pool towels closer to the pool instead of the reception for easier access....

The staff, the pool, the band...

Mosquitoes. That spray called Family is a Hoax. It only irritates your throat

The room was very spacious and cleaned throughly. It's quite silent and peacefully For those who loved private gateway's, this is the plug

The beach isn't really in use as the waters were red due to outpour was told from a river , feels more fishing Beach

Location is okay. The staff could not cope with the number of visitors. One had to wait long to get food

Get more staff and cutlery to meet demand. Prepare better for the number of guest they are hosting

The staff were super helpful and Maurice so ho was assigned to the villa we stayed at saw to it that we were as comfortable as count be.

Long walk to our villa, a golf cart option would’ve been great 🤗

The management of this hotel is very poor. The staff was kind, but untrained and not proactive. Management was not present. Housekeeping and general cleanliness of the hotel and its facilities was very poor. - The cleaners came at random times. They forgot to bring new towels and the cleaning was very haphazard. They left the veranda door open and the AC on when they left. - The pools did not seem to have a very good cleaning system and the water was yellowish. - There were lots of mosquitos and flies at the pool areas and hotel restaurant Considering Covid-19, the lack of attention to hygiene was very surprising. The service and standard of the hotel restaurant was not up to standard. - The restaurant ran out of food for breakfast several days and service was extremely slow. - The last day my son and I got a food poisoning at the restaurant at dinner. The mattress in the bed was very uncomfortable. Probably the worst we've ever had. - We could feel the wood right through the mattress. We asked to get it changed three times, and then we just got another just as poor mattress on top of the first one. We will not stay here again.

The breakfast was fresh every morning

1) Delay at breakfast. Breakfast running out and clients had to wait. Not enough cutlery, we had to wait to get dishes recycled before serving breakfast. Not enough tables to accommodate guests during breakfast. Not properly informed about what additional charges there are over and above the breakfast rate (cappuccino was at an additional cost) 2) Rooms - the pictures on the net are deceiving compared to what is actually on the ground 3) There was racism on who gets preferential treatment 4) Swimming pool towels had a charge 5) Terrible cleaning of the rooms - my room had no big size towels for four days after continuously requesting for them. Towels arrived on the last night before departure. 6) Customer service from the staff - very slow without solutions. 7) Poor communication between Booking Dot Com and the Lawfords. My booking was very clear about B&B, yet Lawfords were charging me for breakfast. 8) Charges for new years party at the beach yet we were residents at the hotel

The room's veranda

A well-established property that went broke a few years ago, got sold and is now running on a tether. Very badly managed, unmotivated staff, breakfast on a shoe-string with instant coffee and old fruit cut days before. Poor water pressure, and generator backup only during night time. A formerly glorious hotel that has landed badly courtesy to bad ownership and incompetent management. Overpriced and to be avoided.

The Villa was exceptional. The Manager Francesca was amazing and helpful always. The Staff were helpful and friendly. The lawns, pools and beach areas were beautiful and not crowded.

The cooker had 2 banners not funtioning, the food is not great. Very small portions and static no creativity.

excellent location

services are not to par. property needs proper attention on fumigation as rooms were always with red ants

everything was just excellent

none