Location was close to so many convenience stores, Don quijote, walking distance to the shopping areas

Unser Aufenthalt (während einer 2 Wochen Rundreise durch Japan) im remm plus Ginza war in Ordnung. Die Zimmer waren nicht sehr groß (was ja aber häufiger vorkommt in Japan), mit einer Bettseite direkt an der Wand des Bades. Man konnte wählen, ob man einen Zimmerservice haben möchte bzw. wenn in welcher Intensität, das fand ich super bzgl. Nachhaltigkeit. Die Lage des Hotels ist toll, mitten in Ginza. Man findet alles was man braucht drum rum (Restaurants, 7-11, verschiedenen öffentliche Verkehrsmittel). Das "Leben", wie man es für die Millionenstadt Tokyo erwartet, findet man eher in anderen Gegenden. In Ginza ist alles ganz gesittet und sauber.

Aus meiner Sicht nehmen Möbel, wie der Massagesessel oder ein kleiner Tisch, unnötig Platz weg. Auch war unser Bad etwas veraltet, das hätte man sich etwas moderner gewünscht. Das Personal im Frühstücksbereich scheint etwas unterbesetzt. Das abräumen der Tische hat etwas gedauert und manche Sachen am Buffet waren längere Zeit leer.

Location is unbeatable. If I go back to Tokyo, I will definitely choose to stay in that area. Hotel is spotlessly clean and modern.

Size of the room is the only downside. For one person was OK, but 2 people will struggle in a standard room.

日本日行千里，有按摩椅相當加分，有效地放鬆

櫃檯英文溝通還需要努力，另外床邊插頭是壞掉的沒有通電

The location and all essential facilities.

Nothing.

リラックスできる空間で快適に過ごすことができました。

特にありません。

Reception staff were nice and I liked that there was a massage chair.

I booked two rooms with my family of three and I stayed in this room specifically for five nights. The front desk staff were very polite and helpful and the rooms were comfortable. However, there was an issue during my stay that left me deeply disappointed. During my trip, I left my cleanser and other items in the bathroom for easy access. I had no problems with my facial cleanser at all (which was taken from my bottle at home and moved into a travel bottle). On the day before our departure, we had cleaning services from the hotel staff. After that, anytime I used my cleanser, my face would BURN as if there was bleach or some other type of toxic chemical on my face. I used my cleanser four times and each time my face would have a chemical burn. I thought that it might've been the new facial item that I started using but narrowed it down to my cleanser as the second it touches my skin, my face would burn and turn tomato-red. I threw away that bottle of cleanser and when I just came home yesterday, I used the bigger version of the cleanser (the one for travelling was taken from the big bottle and put into a small travel bottle). When I used it at home, nothing happened. There was no burning sensation at all and I've used the cleanser three times now and still my face does not burn, so I'm certain that the cleaning staff had tampered with my facial cleanser and put a toxic chemical inside my cleanser travel bottle. I've already contacted the hotel through a message but they never responded so I'm even more disappointed now. I wasn't looking for a refund or anything at all and just wanted to notify the hotel but I'm disappointed that there was not even an acknowledgement or apology for this situation. I wanted to send this message as a precaution so that it doesn't happen to any other guests staying at this hotel and for any future guests to be aware of this issue.

Staff were very friendly, courteous and respectful. They went out of their way to assist us with our queries and needs to make our stay as pleasant as possible. Thank you to the staff of Remm Plus Ginza.

The room was very small and didn't have a view. There was barely space for our luggage. But inspite of these, it was clean and housekeeping made sure of this everytime we came back at the end of the day.

２日目に予定があったため、1日目は部屋でゆっくりしたかったので、部屋のTVでYouTubeが見られたこと。 ベットも快適で、良く眠れました。 レストランも9時台に利用しましたが空いていてゆっくり出来ました。

部屋に入ってすぐベットがありびっくりしました。コートや荷物を置く場所は入口付近に欲しいです。クローゼットは部屋の1番奥にありました。

Bed and pillow were good, easily accessible to various metro stations

Not sure where’s the microwave, water dispenser, laundry area. But family mart is just downstairs and Lawson a few steps further.

Excellent and comfortable room. All amenities provided.

Clean, comfortable, affordable, polite and competent staff, good location

Very small room, only two elevators to service entire hotel meant long waits to go up and down.

- quick walk to shimbashi station (5-10 mins) and just one street off main Ginza Street. - many stores nearby - convenience stores, Don quihote, luxury shops, restaurants - good selection of teas and amenities for our choosing in lobby - quick self check out service

- wasn't happy with house keeping. One night on our return one of our 'new' towels had a large brown mark on it. We realised house keeping had given us a dirty towel for some reason when swapping out towels. - japan rooms are small which I understand, but a massage chair is included in the room which made it even smaller and hard to navigate around the room with 2 suit cases - bathroom not as clean as would have liked - tiles were full of dirty grout build up - lifts were slow

L’emplacement, l’équipement et le petit déjeuner étaient vraiment bien.

Quelques poils et cheveux égarés

Convenient located, nice and clean

The entrance was a little hidden.

location - near subway stations. central if you want to stay in ginza. near shopping and dining. There is a donki very near the hotel. several family marts, 7-11. internet connection was good. rooms are on the small side but expected in tokyo. However, there is a massage chair in almost every room which is a nice plus after a long day of walking. bed is large enough for 3 people and comfortable. there's water replenished everyday and some chocolates every night. service - it was good. nothing really stood out but everything was taken care of.

none

Location : Extremely convenient. Close to Ginza 6 and all the main shops and restaurants Room : for Japanese standards, the room (23m) was a good size. Compact but well laid out. Firm bed which was good for me. Service : Helpful and spoke English

None.

Good location, speedy checkin/checkout, spacious room (for Tokyo standards!)

Hard to fault it. Cleaning could be a bit better in room, with lots of hairs in room itself and bathroom

it was close to main city

room too small,no room service ,

The massage chair was a great touch to a lovely hotel! Staff was always helpful and plenty of amenities - hotel was very clean and felt very new!

The location

N/A

The area is very safe and convenient to the train, with lots of konbinis close by. Check in is easy and rooms are fairly spacious, ours has a massage chair included. Showers and toilets are clean and modern.

Pillows are hard and the elevator can be difficult to catch when busy with suitcases.

Staff were friendly on check in, we also got bonus gifts for each night we stayed. We had the corner suite which was great, a little smaller than I was expecting but we made it work with our suitcase. Pillows were probably my favourite from all the hotels we stayed at during this trip. Black out blinds meant we slept like a dream and slept in!

Too many extra furniture in the room, including the massage chair which we didn't need and took up quite a lot of space.

L'emplacement de l'hôtel est idéal car il est proche des stations de métro. Les ruelles sont calmes et permettent de se rendre rapidement sur la ruelle principale de Ginza. La chambre répond totalement aux attentes en terme de confort avec même une siège de massage en bonus.

Sous les lits ce n'était pas très propre et parfois les serviettes avaient une odeur d'humidité. L'espace pour les valises est assez restreint. Il aurait fallu avoir au moins 2 porte-bagages à notre disposition.

Clean, not too small of a room, great tv which i can connect my phone to

Its abit far from the other touristy areas.

Very convenient location. Nice design of hotel

No coffee in room

Location was good. Easy to get to the airport

The room was much smaller than it appeared in the online pictures.

A beautiful hotel with a great view and a massage chair in the room, which was sorely needed after all our travels. The breakfast buffet was very impressive - I particularly liked the variety of fruit and the fact there was cheese and tomatoes, which I'd really missed on our holiday around Japan.

The check-in process was more complicated than necessary and I found it bizarre that all these toiletries were offered at reception desk, but we were only allowed to pick 1 item each since we were only staying 1 night. It felt like weird gatekeeping for a 4-star hotel.

1) good location in the midst of Ginza area . Good for shopping n using the trains to sightsee all over tokyo. 2) walking distance to the the famous yurakacho area which is chockfull of local japanese eateries. Also can walk to the tsukiji market area 3) little touches provided by the hotel. Gaba chocolates which helps you have a good sleep 👍 plus the probiotic drinks at reception 👍 4) my husband loved the massage chair 5) near to familymart & 7-11

1) rooms rather small & cramped 2) for some strange reason which i dont understand, reception was unable/refuse to call a taxi for us to go to the airport. 3) we had 2 rooms on the 15 th floor. The rooms had a lingering stale smell which could be diminished by setting the aircon temperature really low n cold. Perhaps coming from ventilation vents?

Clean. Easy to get to and lots of shops and restaurants nearby.

The rooms are small and the bed is accessible only from one side as it is against a wall.

여기 정말직원들이 영어를 잘하구요, 신바시역 가깝고 긴자도 걸어서 5분거리입니다. 길건너에 바로 돈키호테있어서 편의점 가듯 갈 수 있어요. 단점이 없어요. 욕실도 매우크고 욕조도 커요. 청소도 엄청 깨끗하게 해줍니다. 다음에 또 묵고싶어요.

특별히 없었습니다.