Informal

Not too clean. Showers 2do piso did not work. Single room too small.

bed is comfortable.

The problems started well before I arrived. they asked for a form to fill in with my credit card and they said that if it is not filled out they will cancel the reservation. The form link didn't work and they didn't answer my messages, I had to call booking to help me. when i filled out the form they deducted 50$ claiming to be a deposit that they would return to me when i left, it's been a month that I left and i haven't received the refund of that deposit. when I arrived I stayed outside like many people arriving because they didn't send me the door and room code and there's only reception from 8am to 12pm. the receptionists are volunteers and don't know how to give you information about the city, where to eat, what to do, they are there to get to know Puerto Rico and they don't help you at all. after 3 days that I was in the Hostel, I came back from a walk and my things weren't on my bed anymore, there was no one at the reception to find out what had happened, they leave a phone number but. never attend. After a long time I got a contact and they said that someone else arrived and they mistakenly sent my bed number and the cleaning lady took all my stuff and put it in a bag and left it at the reception. but there was nothing at the reception, so they said they would check the cameras and offered me to stay in a private room until the end of the stay. But after two days they said I had to go back to the shared room because they had booked the private room I was in. the whole week went by and they didn't say what had happened to my things and the day before I left, they informed me that "they had mistakenly thrown my things in the trash". they wouldn't let me see the cameras and they didn't want to pay for everything I missed. I was refunded half of my stay.

not cleaned. the kitchen was a mess and no one was there to clean it.

dirty

Much different than we expected from a Hostel. We had our own room and private bath for which I paid more but it was a nice place to stay. Very efficiently designed and quite comfortable. We were right next to the kitchen / outdoor patio which had both good and bad points. Room was clean. Felt very secure at this property. We parked our rental car on the street and experienced no issues. Beach was close. Located in a neighborhood with busses available to get around San Juan without being in the middle of San Juan. The property itself has all kinds of things that travelers might need - sun lotion, etc. I would definitely return here to stay again.

Be prepared for the stairs. Our room was on the 3rd floor and one must go thru the lobby, thru a door, down some steps and then up 3 flights of steps. Being older travelers this was a bit of a challenge.

The customer service was amazing

the showers… it was or too hot or cold

The location was near the beach. It was clean. Staff were available through text message but rarely at the front desk.

I originally booked a solo room, but the made a mistake in my reservation and put me in a dorm room for the first 2 nights of my 5 day stay. There is a price different. They said the would refund me in 4 to 5 days but I never received the money. It feels a bit like a scam because I contacted them when I noticed I was never refunded and they never replied back.

location, amenities, people who stayed and worked there.

I like nothing about it. Worst never again

It service and the place smell like pee

Location

The sheets smelled really bad, the room had no light or ventilation, receptionist was rude and very impersonal experience overall.

My first time staying here, it was a last minute plan. I was looking for a one night stay, so happy to stay at this location, enjoyed the rain, sunset and mornings on my private room at the rooftop. Lots of plants everywhere a plus for me. Great location, good rest and stores on a short walk. Mostly love to walk to the beach with my lemonade I bought at Herbalife kiosk. Looking forward to come again.

I stayed at the calle Loiza location, for me it would’ve be better the area of the rooftop it looked a bit left behind. I talked to one of the employees and hopefully soon there will be some remodeling 🙂

Tidy location, 24 hour access. Always someone you can contact at all hours. Laundry on site, shared kitchen and multiple living spaces. Quick access to bus lines, airport, beach.

No blanket or towel given when arrived, had to ask for that. Super quick when I let them know. Bright light shining in the window at night,

the bed was really comfortable. the location is great too

the trash from precedent guests was not cleaned. There was no one at the front desk to keep our luggage on the last day. the blind was broken

This was perfect for a one night stay for me as my original flight was canceled and I had to cancel my other hotel room. The taxi found it easy and it was just a 20 min walk from my next booking.

The checkin was different than usual; it was all via phone and text and no one was at the property. I was on a flight so I received multiple messages in flight that I could not access regarding the stay and instructions. Upon arrival I spoke with someone via a Ring doorbell and someone explained the door codes. My enter code never worked. I was buzzed in on my initial arrival; however upon returning from eating later in the night I tried the code several times without success. Luckily someone was in the common area and let me in. I waited at the reception but no one came. I finally realized I had instructions on my phone of where to go. I understand that my booking was last minute, and while I can look back and see that they were clear, I guess it might be helpful to send an immediate email once someone books to give them a heads up on the process for arrival.

Pretty well located, rebuilt and the staff was very nice and friendly.

The price... Almost $50 for a bed in a room with 10 people... is too much.

Friendly staff, excellent location

The little noise of the bed, when you move at night

The hostel was very clean and the design of the common areas very nice. I would suggest this hostel to people that want a very quite experience.

The mattress was quite thin and uncomfortable. Despite its beautiful and party-ready common areas, they were always empty (e.g. no people or music ever in the rooftop). The fact that there was no staff around (it's a self check-in hostel) also didn't contribute to the general atmosphere. Finally, the closest beach is quite small so I ended up going all the time to others around the city. Overall it was fine, but I don't think it's worth the money, being one of the most expensive hostels in San Juan. If I had to go back to Puerto Rico I would opt for a hostel closer to the nightlife (the beaches are never too far anyways!).

Great assistance from staff

Location is great, found parking, helpful staff. Kitchen good, 2 big fridge at 3rd floor but someone stole some of my food.

Well, I told some staff about my bedroom floor had big crack, I tripped on it. Bldg. is old so I understand. It was hard for me going up & down stairs bc of injured knee but receptionist helped me with the luggage.