Central location, quality facility.

Concierge was close to useless. Repeatedly sent e-mail regarding reservations to wrong e-mail. Failed to make dinner reservations at correct restaurant and so randomly picked another restaurant with similar name. I was then able to make my own reservation successfully. Breakfast is US$136.

the location is unbeatable for us for leisure travel being at Tokyo station the room size and amenities, the views from room breakfast was excellent although it got a bit chaotic at times

breakfast could be overwhelming the room cleaning service at times was overly intrusive and could be improved upon

Everything is amazing!

amazing view, location, service

everything but

The breakfast may be a weakness comparing to the hotel we stayed at Yokohama. The choices are very limited.

1. Station access 2. Nice scent

1. Weak bath shower pressure 2. Limited variety of TV channels 3. No movies to choose from 4. It wasn’t the Shangri-La that I know from Singapore, Malaysia and Philippines. Japan should at least copy them.

The location is perfect!

I was pleased with everything!

It was our second visit after ten years. We were grateful that they kept the facility neat: it brought back nice memories. The scent of the hotel from the reception to the room is phenomenal. We appreciated the sufficient number of towels provided for the stay;-) Pleasantly surprised to find out that our room was tidied up and prepared for sleep in the evening while we were away.

Although it has the mirroring function on the TV, it did not work. I was saddened to find out that the teapot cap felt sticky possibly/hopefully from honey(?).

I went there with my child and we enjoyed using their swimming and spa a few time. We saw Tokyo Sky Tree from our window. We loved how the room was spacious and tasty breakfast.

I wish we could eat breakfast at the lobby lounge like the last time, but it was in-room breakfast. It seemed that there were less variety in breakfast this time since I remember having little Chinese soup, shumai, salad, and yogurt when we stayed there last time. But anyway, breakfast was very tasty.

Location

They used Covid as an excuse to limit services that have been readily available at other 5 stars hotels of similar caliber.

None

Spacious room. Comfortable bed. Friendly staff