El personal, amable, profesional y súper atento a que la estancia sea inolvidable. El ambiente invita a relajarte, todo cuidado hasta el último detalle

La comida, si bien es exquisita, para mi gusto era un pelin escasa. Si eres comilón mejor llevate algunos frutos secos, no hay nada alrededor donde comprar nada...estas en la selva.

The property is definitely one of the best in Puerto Maldonado. The guide was outstanding; he was knowledgeable, friendly, caring, and careful. A few waiters were nice and personable, but most of the staff was average or below. The food tasted good and the meal choices were good considering where you are at.

Booking only listed “rooms” which turned out to be different than the cabanas in all the pictures and descriptions of the property. It felt like a “bait and switch.” The “rooms,” of which there are 6, are located in the main lodge. The price difference from a cabana was minimal. The problem with the rooms are that they are quite small and have very little privacy, since the other guests are mulling around the lodge all day. There are only screens and curtains for windows so you hear everything from your neighbors and anyone in the lodge. For $400 a night, it was deplorable. The staff claimed the property was full and would not move us, even though I offered to pay the difference. My daughter got terribly ill from contaminated food at the property and missed all but the first night’s excursion. The staff wasn’t helpful at all, except for one waiter, who had the kitchen make some plain rice and some tea; the other staff just seemed complacent and ignored guests. What this property needs is better management. The guides were excellent and a few waiters were attentive and friendly, and the property itself is great. For the price we paid in Peru, the whole experience should have been significantly better.

Starting with the good ones: facilities (rooms, public spaces) were very nice, thoughtfully decorated and blended well into the surrounding jungle. In addition, our guide Guillermo was great on the excursions.

I think one of the qualities that makes a hotel ”luxurious” is flexibility and being able to accommodate to customers’ individual needs. Unfortunately this kind of thinking is non-existent at this hotel. For example, they will get very confused about any requests that go beyond their own plans. Taking a bus instead of a plane when leaving? Very confusing, they will not offer help with bus schedules. Ordering a coffee with dessert even though it’s not yet ”afternoon tea time”? Very confusing, took them incredibly long to deliver each day and coffee was served cold everytime. These are a couple of examples. They will also be very strict on when you have to go eat dinner, it is technically not up to you. Tour participation is expected and does not feel like you can choose which tours to go to. Some of their ”extra services” are incredibly overpriced. Romantic dinner for 150 USD, which means putting a table and a candle outside. Sunset boat trip 200 USD, which means going down the river and having wine or beer. A ”deep tissue massage” cost nearly 100 USD and was not a professional massage at all. Not to mention that you can not go to the spa together with your spouse (even if the spa menu claims to offer a ”simultaneous” massage for 2). Plates at the restaurant are small, they don’t sell any snacks and you aren’t allowed to bring any to the room (which is understandable, but we went hungry during our stay). The tours can be very big and loud groups on very established routes, which significantly lowers the chances of seeing any wildlife outside of monkeys and birds. However, tour guides were amazing and we were lucky to have a smaller group. Also a few of the waiters are amazing and try to make up for some of the other pitfalls. Rest of the staff is not at the level where a hotel at this price point should be.

Excursions were excellent and part of what makes the experience of the stay. The food was decent quality and the hotel was very generous with its meals. The seats outside of the rooms were nice to look at surroundings. Bed was massive and comfy.

Wifi was poor. This was not an issue for me personally as I liked switching off. However, if you are internet fixed for work or personal use, this might be an issue.

Very clean, staff very helpful, good food, walking distance to downtown

Staff and food were amazing. I mentioned i was a vegetarian and they made vegetarian food just for me as their were very few guests at that time and i was the only vegetarian person. The cabana's were beautiful and so were the excursions. The guides were really nice too!

There was no hot water and in the afternoon when their was no electricity for a few hours, It would get really hot! I understand that in the middle of the jungle, these facilities might be hard to get and we appreciated the fact that we were already informed about the timing of when lights would go off but the pool in the spa was not hot and we couldn't use it and thus the spa service felt not worth the money

Service is great, meals are fantastic. Great tours and well organized guides so that you can have a real worry free experience

The hot water is very limited in the regular room. Also my room was facing the kitchen, it gets noisy at 6am when the staff came in and start preparing for breakfast

beautifully decorated chalets that blended into the environment. tasty food, staff who were eager to please resulting in excellent service.

nothing