Apartment was well located and well appointed.

Check-in process was appalling. Reception was behind lock gates as we arrived on a Sunday. Finally managed to get access to leave our bags. This was about 1.30pm with check-in at 4pm. No early check-in available. Reception would let us know as soon as room is ready. We arrive back at the office after 4pm without any message. Girl checked and our room was ready. I complained why hadnt we been notified, she simply said that cleaning was late. When I get to apartment, cleaner was there and she said apartment was ready from 2pm. When we check-out I mentioned this to reception, she said they manage many apartments so there can be a mix up with messages. This is simply not good enough! I paid good money and I have to put up with terrible excuses for their inadequacies. Reception makes this my problem when it should be theirs to fix - terrible!! SingularStays reception you need to pick up your game!!

Location and comfy beds

We had 3 essential requirements, 3 beds, 2 bathrooms and outside seating. Reviewed description and pictures on Bookings.com website. All pics showed nicely accessorised and presented accommodation with a couple of small balconies per apartment, with bistro tables and chairs to provide the essential outside space we required for eating/ drinking/ reading / chatting. We chose the higher option price for the 3 bed apartment which Singular Stays informed us that this would give us an apartment on a higher floor, therefore further away from street noise, but otherwise the same as pictured. When we arrived, apartment 11 on the 4th floor had much smaller balconies than those pictured, with sliding doors, rather than French doors. Not only was there no outside seating at all, but there was no option to even place a chair on the balcony due to sliding doors rather than fully opening French doors. The apartment was extremely basic, none of the additional comfy pillows pictured were there, just one small pillow per person, we had to ask for more. The towels provided were really small. Furniture was old, tatty and damaged in places. There was no tea and coffee as pictured on the website, and the toiletries provided were basic( shower gel dispenser) and not as shown. Air conditioning remote controllers needed new batteries to work, we had to ask for these. The kitchen was extremely basic, we’d wanted to shop at the market and have some of our meals in the apartment, rather than eat our for every meal, not even a bread knife or chipping board. The only socket in the kitchen was loose and could be pulled out of the wall, we were provided with an extension lead so we didn’t need to keep using the broken socket. Showers is this apartment needed to be run for about 15 mins before warm water came through, we had many cold showers before realising this. This apartment is nothing like what is pictured on the website, whilst the location is a

roomy pleasant washer AC

no Wi-Fi very difficult to work remotely very difficult to find location but charming location once found

We liked everything as this was our second stay here (we were at Singular Stays Mercado Central the same time of the year in 2019) and we already knew the apartment will be great. We indeed appreciated friendly and prompt assistance from the staff and enjoyed our stay at best of our possibilities. The apartment was clean, cosy and had all necessary facilities that met our needs (aside lack of the knifes and few bowls in the kitchen but we managed all the same without those). The crucial fact was this apartment was brand new (or almost) and we felt as a category 1 guests while we were there, while it is in the middle of all that is happening in Valencia. Thank you Singular Stays for having us as your guests.

The upper floor restructuring and noise, as we were expecting it a bit more contained after we were returning from València site seeing all day long (around 18:30) to get some rest before dinner time.

Top two pent house apartments have amazing views.

Faint egg smell

Clean, well equipped (except for the heater) and well located

The heating was only in the living room so the bedroom was very cold in January They were not answering our questions on time once we arrived

Nothing

Everything

There were 2 lock boxes in different locations for the same apartment- one with key, one without. We spent about an hour in confusion.

Great central location

WIFI is very very slow. Tried to contact them twice about it as I needed it for work, but they ignored me. Never again.

amazing Position, and great space

Location, apartment, balcony

A smart tv with Netflix/YouTube etc would improve experience

The apartment is well located and well equipped. The staff is really friendly

Convenient location in the old city centre. Clean, comfortable bed.

Management team. In order to get access to the property I wrote several requests. Nevertherless, I didn't get it even on the date of arrival and had to call the property frpm the station. Quality of wifi was not up to the standards.

The property was in a good location.

The room we were given smelled like sewage. We requested another room and the communication and service was poor. We spent a lot of time during our short vacation trying to be comfortable when we were in the room. We finally got a new room which was better.

Brilliant location. Nice apartment, clean, good facilities. Car parking close by.

Couldn't get in. Was after 5 o'clock before we could access the apartment. Still didn't actually have access codes, cleaner had to let us in. Supposed to get in at 3pm and we had requested early access for 1pm due to travel arrangements.

- apartment location was near the city center

- no one replied when we reach to leave the luggage before the check-in - smelled really bad in the bathroom - the mattress was super uncomfortable - the apartment entrance was a mess full of dirty towels and sheets - the kitchen did not have hot water

Location was excellent. A bit noisy at night but nothing major.

There was an offensive smell throughout the lobby, stairs and hall. It was likely a problem with the sewage. It wasn’t an issue in the apartment but once you went outside the door it was an issue.

It was really big and clean the location was really nice

the WiFi wasn’t working…

Location was fantastic. Right beside the Central Market. Lots of restaurants, bars and shops in the immediate area.. There is a lift which was great for us as we had Grandma with us in a wheelchair, so it was totally accessible

The apartment was compact but had all we needed there.

Tv remote doesn't work, air conditionin barely give any cool air at all. Hotel staff did not care at all. Do not expect help from them. When we arrived, there was a big cuckroach in a bedroom waiting as a welcome committee. Do not recommend that place.

excellent location

ac not working, very noisy from construction

very central and near to restaurants and places of interest in Valencia.

there was building works going in the street and it did become noisy in the mornings.

location

amenities, comfort and local assistance.