The size of the rooms and the food. Food was amazing

Carmen one of the women at the front desk had the worst attitude. She should not be the welcoming face of the hotel She should be nowhere to be seen. Always with an annoying face. If you say good morning she doesn’t answer back. Horrible person period

Comfort stay

wifi. bad wifi in the room.

Habitaciones lindas, cómodas y linda vista. La ducha exquisita. Desayuno buenísimo. Atención excelente.

Se escucha un poco el ruido de las habitaciones vecinas.

Great staff and fantastic facilities. An easy taxi in to town and well worth staying here.

Beautiful hotel a little outside the centre of Puerto Natales (quick and cheap taxi in). Lovely pool / spa area and large, spacious and light rooms. Breakfast great.

Pool and spa not open until 1pm.

The breakfast was incredible. Great selection of cold and hot dishes and very large variety, especially considering the remote location of Patagonia.

The hotel is about a 20 minute walk to town, however this is not a down side - it's just something to be aware of if you intent to go to town frequently. It is a 4,000 taxi to get in, which the staff arrange for you at the front desk.

nice staff who helped us a lot and were friendly

the additional spa such as pool etc weren’t as nice and not completely accessible

Dulces

Y

Beautiful and unusual architect designed hotel. Lovely helpful staff, very comfy beds, great breakfast and expansive sitting areas.

Dinner menu changes every week but is limited to 3 choices entree and mains so we needed to eat elsewhere for variety. Food we had was excellent though.

It has a strange vibe. There are better places to stay in the area and I would reconsider staying here. The staff seem miserable (definitely underpaid and overworked). Borders in a main road, which you don’t see in the pictures, and is just a tiny bit scrappy for what you pay.

The room was very spacious, comfortable and looked like the images provided. The breakfast was great! We loved the variety and the pastries options.

We wished that the pool and spa would open slightly later than 9pm. We got to the pool 5 mins before close time and was not able to enjoy this facility. Bummer! but it did look very nice though.

the views are amazing, and beautifully framed by the architecture. while it looks strange from the outside it feels really natural from the inside.

I booked the hotel because they offered excursions and activities around the national park and surrounding area. However, despite emailing the hotel twice in advance (with no reply), asking on arrival and getting in touch with the tour manager (as the staff at the hotel were unable to help) I wasn’t able to get any response / assistance. Instead I booked trips on Airbnb and TripAdvisor. No one at the hotel asked us how our stay was going given all the conversations I’d had on check-in. It’s likely a great place to stay as part of a tour, but not for independent travellers relying on the hotel to be able to offer the tours and activities advertised on their website.

Beautiful property and interior design

Location, a bit away from the city

Great beds, location, staff and food.

Wish the staff at the reception knew a little bit more in detail about the daily excursions.

Staff was very kind and always mindful of making us feel comfortable. Hotel is made to relax, there’s a lot of space for reading and resting while having a drink or meal. Rooms are nice and quiet and everything works fine.

Not too many amenities; besides of tours there are not many things to do. Shower water as well as thermal pools were not hot enough. A little bit overpriced.

Super cool architecture!!

great architecture, good room

setting

breakfast was often cold, food options at other meals was pretty limited

Amazing views and very modernist hotel with great central lounges and bar areas. The reception and dining staff were so cheerful and eager to help. Lovely pool and spa. I loved Puerto Natales

No gym after walking in Patagonia would have been helpful. WiFi could have been better